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Jeter's Carpet & Flooring

Carpet Installation, Flooring, Ceramic Tile Service,

About us

Jeter’s Carpet & Flooring has serviced the Richmond area for 50 years! As one of the oldest and trusted names in the flooring business, our experienced sales staff will help you choose the right flooring for your lifestyle. At Jeter’s Carpet & Flooring, we offer more than just carpet. Our showroom has a wide spectrum of flooring including ceramic, hardwood, luxury vinyl planks and tiles, and sheet vinyl featuring the latest trends, colors and stain resistance technology! We are an exclusive Mohawk Color Center dealer offering quality products with a 30-day satisfaction assurance guarantee. If you don’t like your new flooring, you have 30 days from the date of purchase to replace it with another Mohawk floor. The customer only has to pay for the installation. We customize our services to fit your needs with trained and certified installers. Jeter’s Carpet & Flooring stocks hundreds of rolls and remnants at warehouse direct pricing for quick installations. EMAIL: [email protected]

Business highlights

57 years of experience

Services we offer

Retail and commercial floorcovering. Product lines include carpet, vinyl, laminate, ceramic, hardwood, luxury vinyl tile and custom area rugs. We are a full service store offering free in-home consultations.

Services we don't offer

Carpet Cleaning/Hardwood Refinishing

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.947 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
4%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 47 reviews
Craig C.
Feb 2018
5.0
Yes, I recommend this pro
$135,000
Excellent service! Made a call to request a price quote, Barbara was able to come out and take measurements that afternoon, called w/estimate the next day, and worked with my schedule to get the work on the calendar. Their installers knocked out the work in one day (second floor and staircase of a small Cape Cod), including removal of old carpet, and everything looked great when they were done!

Emily W.
Feb 2018
5.0
Yes, I recommend this pro
The group was very professional, punctual, and although the price was higher than we had anticipated, the flooring looks great and it was a job very well done! You do get what you pay for. Will use them again when we replace the vinyl in our kitchen and bathrooms next year!

Norman H.
Sep 2017
5.0
Yes, I recommend this pro
They did a very good job.

Danette Y.
Aug 2017
5.0
Yes, I recommend this pro
$80,000
Joe, Kim, the guys for installation, Danny, Lloyd and Justin were EXCELLENT! Joe has always been great, he helped me previously with carpet. But, this time, I cannot say enough good things about Danny, Lloyd and Justin. They went above and beyond in the installation. The subfloor had to be replaced and the did the work with excellent results. Also, because the installation had to be done over two days, the guys moved my washer and dryer twice with no extra charge. Who else would do this? No one that I know of. You do truly get what you pay for. I HIGHLY recomment Jeters for all your flooring needs. They will forever have my business!

Jeann R.
Jul 2017
5.0
Yes, I recommend this pro
Did not use.

La Vita J.
Apr 2017
5.0
Yes, I recommend this pro
Jeter's Carpeting was very friendly, professional and helpful during my selection of carpeting. James (Sales Associate) was extremely knowledgeable of carpet types/quality/durability and padding which was very helpful to me with making my selection. Installation went very smoothly. They completed job in 2 days as scheduled. I would definitely purchase carpet again from Jeter's, if needed.

Norman H.
Mar 2017
5.0
Yes, I recommend this pro
they were very professional and fixed the problem

Lawrence L.
Jan 2017
5.0
Yes, I recommend this pro
$120,000
The carpet was available on time. This was special order carpeting. The workmanship and installation was excellent.

Mary R.
Aug 2016
5.0
Yes, I recommend this pro
unknown

Kay A.
Jul 2016
5.0
Yes, I recommend this pro
$300,000
unknown

Matt L.
May 2016
4.0
Yes, I recommend this pro
They did a great job. They were responsible and on time. They got everything taken cared of.

Jeff C.
Feb 2016
5.0
Yes, I recommend this pro
$700,000
unknown

John R.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Ed D.
Aug 2015
5.0
Yes, I recommend this pro
$1,100,000
I shop contractors and service providers via Angie's List all the time.  When it came time to replace our carpet I contacted 4 different companies who were all highly rated.  The initial experience with Jeeter's was very different that any of the other 3.  James came out and did the measurement himself,  last name Jeter.  He was nice, friendly, and even offered to give an off cuff estimate and leave the prices and measurements behind.  That was the first big difference.
After all of the estimates we visited two installers and Jeter's was the second.  We spend a good bit of time looking at carpeting at their facility.  Their selection was not quite as varied as the other but they offered a wide range of selections.  When we made our choice based on stain resistance, warranty, padding weight, and carpet backing weight that was comparable to our other quote the price came out slightly higher than the first vendor.   My wife and I left and went to lunch to talk things over.
When it comes to commodity products I price show.  When it comes to something like carpet where the installation matters I usually deliberate a long time.  All in all, the attention, family name, and "feel" of Jeeter?s just struck both of us (we're engineers, that doesn't happen often) so we called James back and asked him to write it up.
The carpet came in on time but the installation took a day longer than had been estimated.  That could be viewed as an inconvenience and a problem.  I watched the team install the carpet.  They were good.  The two gentlemen who came to our house were absolute professionals and focused on every detail as if it was their own home.  The extra day of the house being torn apart did not matter, I could see the time and care they put into their job.  When they left we had a spot install that I felt was worth every penny they charged us.
I just realized I forgot to write this review and it is now five months later.  The carpet is beautiful, the stain resistance is every bit what we were promised, and the installation has held up exactly as expected or hoped.  By a weird stroke of luck it turns out we are moving.  The house we have purchased has older carpeting that needs to be replaced.  I plan on giving Jeeter's a call as soon as we close to have that house recarpeted by them.  Local, family owned, fair prices, excellent service, and a high quality installation. I honestly would not think of giving the business to anyone else.  


Steve B.
Jul 2015
5.0
Yes, I recommend this pro
$700,000
After 11 yrs in our home it was time to replace the builder grade carpet. I checked a few of the box stores and was not impressed with thier knowledge of carpet and answers to my questions especially when it came down to the install process. Be careful of any store that offers "free install" or install for $99.This often does not include moving furniture or removal of old carpet etc.
With Jeters I got one price for all the work and labor including removal of old carpet and install of new padding.
They were not the cheapest bid I received however Jeters took the time to thoroughly go over our needs. In fact, the carpet we were to select was more than we budgeted for so we thought we would hold off on the new carpet for a while.  Jeter's called us a few weeks later and advised us that Mohawk had a 50% off special on the carpet grade we were looking for. We selected our colors and agreed on an install date. 
Jeters sent two men to our house who spent three days completing the job. You can tell these guys were professional installers by the way they worked,very organized and detailed oriented. All furniture was moved and put back in its place.
After two months I can say the carpet is holding up very well and looks great.

William M.
Nov 2014
5.0
Yes, I recommend this pro
$230,000
Mr Jeter was incredibly proffesional, prompt, courteous, and communicative. He worked with my schedule with my painter and completed the job quickly. I wish all service providers were as excellent as Jeter's carpet and Flooring.

Mary Ann M.
Oct 2014
5.0
Yes, I recommend this pro
$600,000
From my first visit to the store/showroom, I was impressed by the customer service and by the selection of merchandise.  i was guided through my selections based on price and quality.  The visit to measure the dimensions was on time and i never felt rushed during the visit.  The installers were professional, on time and focused on completing the work.  When a problem arose, I called the store and a staff person made a visit to evaluate the situation; it was promptly addressed without question.  I was very impressed overall by the products, the installation and the professionalism of all involved.  I have referred friends to this business.

Maureen L.
Sep 2014
5.0
Yes, I recommend this pro
$40,000
Great

Jamie B.
Aug 2014
5.0
Yes, I recommend this pro
$420,000
I called Jeter's and Barbara answered the phone and I told her I needed to have my house measured so I could get an estimate for carpet and my kitchen flooring. I was surprised to hear she could come out the next day after being told by others to wait a week or more, and at a cost at some. Barbara showed up on time and measured my house and got back with me the next day I think and to my surprise was considerably cheaper then my other estimates. We scheduled the install and the next week my installers showed up on time and were neat, clean and professional. They had to disassemble my furniture and reassemble it to put in the carpet, and did so better then the furniture store I bought it from. And all without a scratch. As. For my kitchen we ran into a problem with how the original floor was installed and the owner Kim came to my house to sit down with me and we worked out a solution that worked, and more importantly made me a happy, and no doubt a return customer. A great experience.

Jeff M.
Jun 2014
5.0
Yes, I recommend this pro
unknown

Robert T.
May 2014
3.0
$300,000
I will divide this review into 2 different sections.
1. Jeter's Sales Organization
Our contact at Jeter's started very professionally and was very responsive; however, once we had paid for the installation, the
service went downhill and the poor communication began. Before signing the contract, the sales rep informed us it would be 2 weeks before installation could be started. However, immediately after we signed the contract, the sales rep requested if they could perform the work the following week. We were unable to meet this timeline, and all of the sudden the material was on backorder for an additional 2-3 weeks. (This was confusing as they were able to perform the installation, so they had material; however, we could not meet the timeline, so then the material was on backorder). After 1 month of paying a 50% deposit, I had to follow up about when we could perform the installation, and the material continued to be on backorder. Finally, after 1.5 months they were able to schedule the installation, but we were not able to agree on a time. Finally, after 2 months, we were able to schedule an installation for 2 days. Despite the agreed upon timeline, the full installation required a 3rd day.
After the installation, the sales representative followed up 2 weeks after the completion. She had informed me she had called multiple times and left me more than one message despite my lack of miscalls and messages. Overall, the sales representative's service was not great, and went down over time especially once the deposit was paid.
2. Installation Company
The representative that installed the flooring in our home did a good job. The only compliant is that the gap between the tile and door frame was filled cheaply and looks incomplete.


Response from

"Thank you for choosing Jeter's! We understand your discontent and genuinely appreciate your effort to explain the instances that brought upon your disdain. Occasionally the manufacturer will not have material available as promised to us (the retailer and the customer,) and will even postpone production a second time further from the original expected date. Although rare, this is the case here. We apologize sincerely for not contacting you at the appropriate times and explaining the circumstances as it may have helped elude this disappointing outcome. We also apologize for the extra time needed to complete the installation. We do our best to make the proper estimate, and with 40 plus years of experience, we are usually in a safe approximation. Please contact us in reference to the gap at the door you described. You have a1 year installation warranty, we will repair any installation related concerns at no charge."


Scott M.
Apr 2014
5.0
Yes, I recommend this pro
unknown

Nia V.
Jul 2013
3.0
They had comparable prices but ultimately it was a little bit higher than the ones we chose to go with. We went to their showroom and the guy there was very helpful and nice. But when he showed up to the house, he was very quick and short and was not thorough at all. So that was one of the reasons we didn’t go with them.

Mary T.
Jul 2013
5.0
Yes, I recommend this pro
$80,000
They were excellent. The piece came out here and when they installed it, it went to unroll it he bound damage on it so Mr. James called me and said he is out there now, the piece that you bought was damaged what you want to do about it, you want to come back and look at something else and I said no he is there now I need to get this done so he went on the floor and selected something that would of probably higher quality than one I initially bought and gave it to me for the same price and they do a flawless job of putting it down. The owner of the business got involved and he was hands on. I would use them again.




James N.
Jun 2013
4.0
$270,000
They cancelled on the original installation date. 3 hours late on the second appointment. Some thresholds are loose or have come off all together. Very courteous installers and courteous sales representatives. Carpet quality seems to be sufficient. Not sure yet if it is worth the money. Have been told Jeter has a good reputation.
Response from

"[member name removed], Thank you for being a repeat customer of Jeter's! I apologize for the date change on the first installation date. A delayed shipment from the manufacturer caused us to change your date. Barbara, your salesperson, says that you and her discussed putting a different type of trim at the doorway due to a subfloor situation. Please let us know if you would like for us to help you with that. The contracted amount for your last installation was $1146 for the den. Thank you again for being a great customer and letting us know your concerns."

Showing 1-25 of 47

Licensing

Insured

State Contractor License Requirements

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FAQ

Jeter's Carpet & Flooring is currently rated 4.9 overall out of 5.
Monday: 8:30 AM - 6:00 PM Tuesday: 8:30 AM - 6:00 PM Wednesday: 8:30 AM - 6:00 PM Thursday: 8:30 AM - 6:00 PM Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: Closed
Jeter's Carpet & Flooring accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Jeter's Carpet & Flooring offers free project estimates.
Yes, Jeter's Carpet & Flooring offers eco-friendly accreditations.
Yes, Jeter's Carpet & Flooring offers a 10% senior discount.
No, Jeter's Carpet & Flooring does not offer emergency services.
Yes, Jeter's Carpet & Flooring offers warranties.
Jeter's Carpet & Flooring offers the following services: Retail and commercial floorcovering. Product lines include carpet, vinyl, laminate, ceramic, hardwood, luxury vinyl tile and custom area rugs. We are a full service store offering free in-home consultations.
Carpet Cleaning/Hardwood Refinishing

Contact Information

1720 Dumbarton Rd, Richmond, VA 23227

Service Hours

Sunday:Closed
Monday:8:30 AM - 6:00 PM
Tuesday:8:30 AM - 6:00 PM
Wednesday:8:30 AM - 6:00 PM
Thursday:8:30 AM - 6:00 PM
Friday:8:30 AM - 6:00 PM
Saturday:9:00 AM - 5:00 PM
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