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Hertless Heating & Air Conditioning

4.0(
8
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Additional email - [email protected].

Business highlights

53 years of experience

Services we offer

HVAC, Installation and repair of air conditioner, cooling, duct cleaning & heating., inspection

Reviews
4.08 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
0%
2
13%
1
13%
Write a review
Showing 1-8 of 8 reviews
Tim H.
Oct 2023
5.0
Yes, I recommend this pro
$175
Once the weather got cool, I attempted to cut on my heat. Unfortunately my heat did not come on. I called a few companies who said they would get me on their schedule in a couple of weeks. Hertless Heating and air said they had a technician in the area in the morning and he could come by to check it out. Robert arrived in a fully equipped work vehicle and was professionally dressed. He was quick to assess the problem and explained to me what the problem was and the cost it would be. He had the parts available on the work vehicle and was able to quickly fix the system. He also performed a complete diagnostic on the system to ensure that it was performing up to standard. He even changed my filter for me to ensure a winter of trouble free operation. Robert and his crew were very friendly and extremely helpful in getting my system back up and running. I would highly suggest this family run business for all of your heating and air conditioning needs.
John G.
Jan 2017
5.0
Yes, I recommend this pro
.
John G.
Jan 2017
5.0
Yes, I recommend this pro
Very prompt, always courteous and professional.
Storm F.
Jun 2014
5.0
Yes, I recommend this pro
$250
unknown
Salah A.
Jul 2013
5.0
Yes, I recommend this pro
Provider checked the A.C unit and decided a replacement is needed. He contacted AHS and requested a replacement. He delivered the new unit, installed it and haulded the old unit away. He did no insist on replacing the old pad, shich as our responsibility, since it was in reasonable shape and gave us the option to do that. The new unit is working fine.
Denis K.
Apr 2011
4.0
Yes, I recommend this pro
(see above)
JOHN W.
Jan 2011
5.0
Yes, I recommend this pro
$1,600
The project went very well. It took no time at all - they were done within the day. They did exactly what they said they were going to do. They were very flexible with financing. The drop in the bill after the system was installed was exciting. We found them to be excellent. They were very polite, responsive and professional. We would rate them highly. We are going to continue using them in the future - we have signed a contract with them for the maintenance of the system.
Amanda C.
Aug 2010
3.0
$350
Still dealing with them ... but not sure I will renew my maintence plan with them...for the upcoming year..
Matt K.
Feb 2010
1.0
$400
Poorly, my problem has not been fixed two years later after multiple visits
Response from Hertless Heating & Air Conditioning

"We can not control fees that the Home Warranty company does not cover. These items sometimes cost thousands to replace. Once the 1 yr warranty from the manufacturer expires there is really nothing we can do about the costs. We are very sorry you are unhappy with the services you recieved. But I believe you are more unhappy with the company making the parts for your unit and your warranty company."

MARJORIE B.
Sep 2007
5.0
Yes, I recommend this pro
$140
I really like this company. They do a wonderful job. I only ever had a problem with 1 tech and after I called Service Pros I have not had any more problems.
Response from Hertless Heating & Air Conditioning

"The pleasure is ours as always Member! Make sure you give us a call soon. Spring is just around the corner. Thank you very much for taking the time to comment."

B S.
Feb 2007
2.0
Horrible customer service. The lead tech was incredibly condescending and acted as though I should have as good an understanding of these systems as he did. If I had his expertise, why would I have called them? I found him offensive, and I do not put up with that in my home. I was insulted to the point that I asked him and his partner to leave without performing any work. The work was later done by a different plumbing company.
Response from Hertless Heating & Air Conditioning

"After investigating this matter it looks like we had your work order transferred through the home warranty to another company. We do not work in teams and we do not service those types of units. I am sorry you had a bad experience."

ROGER M.
Aug 2006
2.0
$419
Company responded quickly and was prompt. The service rep tightened a fitting on the air handling unit, claiming this fixed the problem. He re-charged the system and left. The 'fixed' fitting started leaking fluid immediately. The company had to order a the fitting special. They replaced the fitting, re-charged the unit. I was billed for this second call as well. I did not think this was fair, since the second call was a result of them breaking the fitting. I complained to the owner in writing. The owner credited me for one of the re-charges of the unit. This was significantly less than I asked for and the owner took no responsibility for being the cause of the second call.
Response from Hertless Heating & Air Conditioning

"After investigating this complaint I can not find a record of this customer name or address in our system. I have also searched the time frame and the amount of service charges that were implied."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Hertless Heating & Air Conditioning is currently rated 4.0 overall out of 5.
No, Hertless Heating & Air Conditioning does not offer free project estimates.
No, Hertless Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Hertless Heating & Air Conditioning does not offer a senior discount.
No, Hertless Heating & Air Conditioning does not offer emergency services.
No, Hertless Heating & Air Conditioning does not offer warranties.

Contact Information

6213 Lakeside Ave, Richmond, VA 23228

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