Haley Toyota Certified Center

My husband usually schedules it ahead of time online. Then when he is there he waits for it, they usually get to it. I guess they get to it when they’re supposed to. The communication with them is good.

Work done correctly and as promised. Price was not too outrageous.

I have been very pleased with every aspect of my Toyota and the service I get from them.

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They do a really good job. We use Harry Wellington, he's so nice and sweet. He tells us what we don't and do need, . They are very honest. Sometimes we leave it and they give us a loaner car while they clean it and work on it. They are very fair.

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The service it's self is an "A", but when you consider the cost it's a "B". I had to wait and hour to an hour in a half. I anticipated that. They could lower their price.

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They were courteous and completed the service quickly. The waiting area was clean and there was plenty of seating.

They are simply trying to sell me something additional when I go there and I don't like that. Last time, they suggested 20 few hundred dollars worth of repairs when I basically brought my car in for a $60 or $70 maintenance.

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We use Haley Toyota Certified Center.  I was there probably three months ago, four months ago. 

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There always some little maintenance things.  They said there was some carbon build up and they did what was needed to remedy it.  I've been very pleased with there service and my car is a 2004 model with a 134,000 miles on it and it's running just fine.  When they recommend these types of thing, I do it. 

They are pretty good.  I have no complaints.

No problems. Professional and fast. Didn't try to sell me anything extra.

Provider was fine relative to cost and service for the oil change and electrical repair. Charged me full labor price to replace trunk gasket, when all that was needed was to put two clips on the current gasket, which was fine and they did not replace. This was a 5 minute job. They called during the course of the work to tell me that my brake fluid needed changing, tires needed alignment and that my engine needed de-carbonization. I told him that the engine was just decarbonized one year and 12,000 miles ago so not to do it. He said that I might go another 5,000 miles before needing it. I subsequently looked this up on the internet as I had never heard about this before and found many chat rooms and blogs that noted that Toyota dealers seem to be pushing this and there is no reason to get it unless the engine is running rough, which mine was not. Agreed to wheel alignment, even though tire store that had replaced my tires 3,000 miles ago found no problems at that time and I had not had any rough driving since -- just because I did not want to hassle with going back to the tire store to double check this. Also agreed to the brake fluid change. When I arrived to pick up the car I asked the rep to check the records as to the last time the brake fluid was changed and it turns out it was last year and 12,000 miles ago. I had not problems with the brake fluid since and had not opened the system. A mechanic I subsequently talked to said that this $120.00 was a and quot;packand quot; and not needed.
Overall, the work completed appeared competent, but this is the second time that they have pushed for / recommended things that were not needed. Will be hesitant about using them again.

It was good. The staff there were punctual and professional. They took care of my car when I availed of their services the last time.

Ok, I reversed the entries...see above for how it went. Today was simple maintenance work...140,000 mile check up. The service managers are great, too.

They run a good, decent business. I've had a pretty good experience without problems so far. I can't say that there is no one better but I am satisfied with them. Their prices are pretty much in line with everyone else.

It was their grand opening event. They offered a free, one time oil change. I gone to them on a few occasions for additional oil changes. The staff provided a pleasant experience and completed the oil change in a timely manner.

These people are terrific. They are always friendly and always take care of the maintenance or repair work efficiently. It's in good working shape when you leave and it will remain that way.

We had new tires put on our Prius because we do a lot of traveling. Haley Toyota of Richmond were very honest and told us that our tires were still fairly new, but we just didn't care, we wanted to put new ones on. They were great.

I was very pleased that the company notified me in a timely manor about the problem with my car. They were very personable, friendly and did excellent work. I would recommend this company to anyone because they always take their time and make sure that they are fixing exactly what needs to be fixed.