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Empire Today

4.0(
7
)
Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-91311 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of experience

Services we offer

Empire Today offers quality, Hardwood, Laminate, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.07 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
43%
3
0%
2
0%
1
14%
Write a review
Showing 1-7 of 7 reviews
Rocco C.
May 2022
1.0
I would never consider these people again because they did not show up for a appointment i made 1 week ago. Then when i called asking why they were late they could not give me a reason. Sounds like they do not want my money. Any company that does not even bother to show up is garbage in my opinion.
Phil C.
Jun 2017
1.0
Signed the contract with Empire Today for installation of new flooring to be installed on June 22. On June 22 at 9am was told the flooring was not available. My wife of 76 and I, 73 had boxed up all the rooms and was ready which took several days. I then had to contact the salesman and was offered 4 selections of which were not the same quality or to our liking, but with the house all tore up we selected one to be installed the next day. On June23 the crew of 5 Mexicans in which only one could speak sort of English arrived. All he kept telling me is to pay him but I wanted conformation the floor would be installed which he said he would not say due to an uneven floor in 2 rooms which the salesman said would be leveled. After talking with the a bunch of managers they still would not come to my home and evaluate the floors. I feel Empire Today was trying to take advantage of us due to our age. I have concluded since I have not heard back from them with a result they just do not care about their customers. This company has too many mangers and care about the cash not the quality or backing what they say, they do not walk their talk.
Response from Empire Today�

"We sincerely regret to hear about your experience and assure you that your concerns are important to us. We'll be following up with you soon to learn more and start working towards a resolution. Thank you."

Luis H.
Apr 2016
5.0
Yes, I recommend this pro
$4,725
While the work was great, there was some staples left on the carpet and some pieces left in the bathroom.
Sandi H.
Mar 2016
4.0
Yes, I recommend this pro
$2,900
unknown
Mark F.
Mar 2016
1.0
The crew came to install the vinyl and measured the rooms again before starting. They immediately told me they didn't have enough and could lay what they have an finish the next day. They then noticed that the subfloor was not luan and asked for $600 more. I then said for another $200 I could do laminate. The vinyl was now not going to happen. I spoke with the install manager and he said all salespeople should know about the luan and check during estimate. I then asked about the laminate at $3500 because of the inconvenience. They said no. I called customer service to get my deposit back and they said I could probably get a discount but I would have to do paperwork which included dealing with sales again. I ended up buying a better material for $1500 and got the laminate installed for $500.
Response from Empire Today�

"We regret the issues that occurred and that we were not able to complete the installation as scheduled. We understand that you have cancelled the order, but please don't hesitate to contact us at [email protected] if you would like to discuss your experience further. Thank you."

Janet W.
Oct 2015
5.0
Yes, I recommend this pro
$1,500
Excellent product & workmanship. Would recommend.
Response from Empire Today�

"Thank you for taking the time to share your experience! We’re thrilled that you enjoyed working with us, and we truly appreciate the recommendation!"

Marguerite F.
Aug 2015
5.0
Yes, I recommend this pro
$3,000
.
Response from Empire Today�

"It’s wonderful to know you enjoyed your experience with us! We truly appreciate the recommendation, and we hope to assist you with future home improvement projects!"

Phyllis L.
Feb 2014
4.0
Yes, I recommend this pro
It went good. I would recommend them. They were all very nice.
Response from Empire Today�

"Thanks for sharing! We're thrilled that you enjoyed your experience with us, and we truly appreciate the recommendation. Jeanette Ramey, National Customer Service Manager"

RAYMOND D.
Dec 2012
2.0
It was not a good experience, customer service by the sales represenative was very disappointing. For the estimated amount of work, it would have exceeded the fair market value compared to others performing the same services in this area.
Response from Empire Today�

"It is never our intention for our customers to feel pressured during their sales appointment, and we regret that you did not enjoy the world-class service that we strive to provide to each customer. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. Therefore, we are unable to give a breakdown of the price. We would like the opportunity to speak to you about your pricing concerns and answer any additional questions you may have. A member of our customer service team will be following up with you soon, and you may also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manger"

Susan C.
Jul 2012
4.0
Yes, I recommend this pro
$2,900
Salesman was a couple hours late.Was told installers would call on day of installation to confirm time.After waiting most of the morning I called them and was given a window of arrival.The installers wasted no time,got right to work.Did a beautiful job. I was very pleased.Would use this company again.
Response from Empire Today�

"It’s wonderful to know that that your installation went so well and that you’re pleased with the finished product. We will be sure to pass along your compliments to the installers. Thank you for the review and we look forward to working with you on future home improvement projects! Rebekah Clerk, National Customer Service Manager"

D A.
May 2011
1.0
Based on tv ads claiming 60% off on select carpeting we requested an in home estimate. They came within one day to provide the estimate. However, we were told that all of the 60% off "select carpeting" was sold out! Appeared to be a classic "bait and switch". Don't run ads that can not fulfilled. Not a company I would do business with.
Response from Empire Today�

"I’m sorry for any confusion that occurred. Customer satisfaction is very important to us and as our National Customer Service Manager, I’d like the chance to speak with you to better understand what happened and so I may follow back with the sales representative involved. I realize a member of our Customer Service Team has tried to reach out to you recently. If you’re willing to speak with me, please call me back at 888-588-2315 x4195 or email me at [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Empire Today� is currently rated 4.0 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.

Contact Information

Located in Richmond, VA

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