Door to Door Solutions

I'm sorry but I'm still upset that Door to Door Solutions broke my filing cabinet. I bought it as part of a set. Even though it wasn't new, it's all I could afford. The bottom line is: I didn't break it. The Door to Door Solutions employee didn't take the time necessary to empty the filing cabinet, and pack it up to move. That's why it broke as soon as I moved into my apt.

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They were pretty good. I'm upset with them. I went to a used place and got a pretty decent office set; a desk, a bookcase, a filing cabinet. It would have been nice if they would've emptied that out and either padded it or packed it better. They moved it here and it was broken. I had to throw it away. Then they had the nerve to bring in a steel filing cabinet. I really miss that filing cabinet. I miss having a nice filing cabinet. I don't think they handled it right. Every time I see their logo I get very upset.

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Although I was moving within the Charlottesville, VA community, Door to Door Solutions in Richmond (about 70 miles
away) was recommended to me by several people who have made recent moves. Furthermore, among the three firms from whom I got estimates, their price was the best, and their advance man was the most impressive. I am so pleased I chose them to do the job for me. They were excellent, and I commend them for a job well done. The four-man team worked smoothly and efficiently together. Every piece of furniture and every fragile vase arrived at its destination intact, and was carefully placed into its allotted space. The team was not only highly capable, but cheerful, friendly and considerate in every way. Their positive attitude and “can do” spirit helped greatly to make what was a personally difficult day, less arduous for me. I have been singing their
praises, and can most heartily recommend their services to anyone planning a move in our area, whether or not they are Seniors!

We also hired Door to Door Solutions when my father chose to move from his long time home into an independent living facility in 2010. They are professional, personal and I recommend them highly. I felt like Becky Pierce was my own sister - very caring and thorough! Katie Hamann executed the details - she's amazing! They started packing on June 25, 2014 at 8:30 a.m. and the move was finished by 1:30 p.m. I highly recommend Door to Door Solutions.

As always - DTD was WONDERFUL! Our family has used them 4 times for my Mother and Father. They have always been fair, professional and caring. They really are senior moving and issues experts. The same gentlemen moved my parents more than once, including breaking down and putting together my Dad's antique roll top desk - they were great! They are very neat and clean, they re-use their supplies and are incredibly kind.

It was a great experience considering the ordeal of moving an elderly person. They gave me an estimate. worked with us on getting the move scheduled in the time frame that we needed. They called prior to arriving to let us know they were on the way. They carefully wrapped and protected the furniture, etc. They worked quickly but carefully. Arrived at the new facility in a timely manner. Unpacked everything and placed all the furniture exactly where we wanted it. Offered to help or rearrange things if we wanted them to. All in all they were very professional and did exactly what was needed. And nothing was broken or harmed!

I could not have been more pleased with Door to Door Solutions. From start to finish, this was a GREAT experience.

The folks at Door to Door were easy to communicate with and responsive. Nothing got lost in translation even though they were liaising throughout the process with my mom and me, and answering questions from both of us.
On packing day they showed up on time and were well prepared. Their staff was friendly, helpful, careful and hard working. Everyone was polite and very flexible as we had decisions to make "on the fly" during the move process itself.
The staff - both the packers and the movers - seemed particularly well attuned to the specific needs and concerns of a senior citizen. When packing my Mom, they were very considerate of her attachment to certain things and took extra care to re-assure her that her special belongings were being securely packed and transported. On the unpacking end, they are very patient with helping her arrange things "just so" and try alternatives without making her feel like a pest or as if she were being rushed. We really felt they were there to support us and help her settle in comfortably.
I am a Realtor by profession so I am intimately familiar with the stress of moving. Door to Door removed a lot of this stress for my mom with their professionalism and excellence. I would, and will, recommend them to others without reservation!

Updated: October 16, 2014

Out of curiosity, I started reading my old reviews and was shocked to see the response from Door to Door.
I was floored to read their response.
I may not have all the money in the world, but the few nice pieces of furniture that I do have mean a lot to me.
I had a 3-piece collection with my bookcase, my filing cabinet and my night stand all matching and all made of wood.
Door to Door did return with another option...an ugly beat up, 2-drawer METAL thing.
With all due respect, what they tried to give me was a piece of crap...if they really wanted to make me happy, all I wanted was a nice, matching pair of furniture to use in my small apt. I don't have a lot of furniture but the furniture that I do have, I'm very proud of.
They just wanted to save the money. If they had done their research, I'm sure that they could have found some other decent furniture.
As far as I was considered, the METAL thing was so crappy, I was really too embarrassed to have it in my apt.
Door to Door should have been ashamed of themselves.
They're very expensive and to me, just not worth it!!!
Yes, they did all those services but my parents paid them very, very well.

This was a 3 day process. They packed and moved us. They unpacked us, and unpacked some more. They are fabulous. They gave us an extremely accurate estimate ahead of time. We ended up having them do some extra work for us so they added that one for us. They are extremely caring, helpful, and very careful with our things. They took photos of our rooms so that they would rearrange them back correctly after packing.

Very well. From estimate to delivery everything went as promised.

They were on time and they were careful with all of my items. I didn't have any problems with them.