Comfort First Heating & Air Conditioning

This guy was  joke. They got nothing because it could not blow any air. He ended up having to take it up to the attic and then it still did not work. It was a disaster and that was seven years ago. Two years ago a guy came and put refrigerant in the air conditioning unit and that was good, it worked out fine. I don't understand why there was a second guy because he was supposed to service the heat pump upstairs. So he went up and said it was only 5 degrees and left. He did not look at the heat pump. One time they came out to change a condenser on an air conditioner and they said if they don’t have the part they are charging for the service call.

Comfort First, obviously, is not responsible for all the ills of the system installed.  Manufacturer's defects may be the bulk of the issue, but the lack of attention to detail, messed-up wiring, delayed service calls, and the practice of not coming prepared to actually work on the system added to my frustration and led me to no longer trust Comfort First to provide the service for my home.

I found the house files from the previous owner and looked at the maintenance records to find out who they had used last time. It was this company. I then called and left a message with the company to find out how much they charged and if they could schedule an appointment that same week. I received a call back within 3 hours to schedule the appointment, and they asked a few questions regarding what work needed to be completed. We scheduled a few days after my original phone call. The next day I received a phone call from the technician and he asked if he could come a day earlier. My reply was yes, the sooner the better. They came out and did all their routine inspections, and provided some useful information to me. The technician was courtesy and helpful.