Capital Remodeling Windows & Bath

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Initially we contracted for six very expensive windows, but soon realized we could not afford it after all (an unexpected change in income). Their contract indicated that our 1/3 down payment would not be refunded in any way. I was quite distraught at this and contacted a lawyer for possible remedies.
After several phone calls they agreed to perform 1/3 of the work for 1/3 of the full contract price. I had to contact them to arrange for measurement of the existing windows, and I had to contact them twice to find out when installation would happen. I feel that their lack of responsiveness was because of the relatively small job ours had become.
Our problems with the company, headquartered in Hanover, Maryland, were unique to our circumstances, and do not reflect on the company as a whole. Although their windows cost about $800 each, which seems very high, our previous dealings with them have not resulted in any problems with the company or the product.

this service has not yet been done, will be preformed in October 2013

Overall, from the first meeting to the install we're completely satisfied. I highly recommend this company.

The solicitor I interacted caused major problems; she is no longer with the company. She kept changing the dates on installation and that caused me difficulties. They tried to accommodate me with their financing but the terms were not to my liking, I ended up getting my own financing. The company discounted some charges to help make up for the difficulties.