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Brown's Volkswagen

Window Tinting Application or Replacement, Commercial Window Tinting Application or Replacement Service,

About us

Brown's Volkswagen has been serving Richmond, Virginia, residents for the past 25 years, and we hope to continue that run for a long time to come. Come find out why our Volkswagen dealership and service department earned the highest rating from the Better Business Bureau.

Services we offer

Auto sales & service, auto body rust repair, car window tinting, paintless dent removal, wheel restoration and detailing services.

Accepted Payment Methods

  • CreditCard
Reviews
4.811 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
9%
2
0%
1
0%
Showing 1-11 of 11 reviews
Morton M.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Brown's Volkswagen
"Thanks for the great rating. I am pleased to hear that everything went well for you. Mark Shebelski - General Manager - [email protected]"

Jill D.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Response from Brown's Volkswagen
"[member name removed], thank you for the feedback! We are happy to hear of your positive experience at Brown's Richmond Volkswagen , and we are grateful for choosing us. We look forward to serving you again in the future! Best, Mark Shebelski - General Manager - [email removed]"

Anthony M.
Jun 2013
5.0
Yes, I recommend this pro
$650
I took my 2003 buick to they because the car would sometimes jurk and bump when it shift grears.They checked it out told me what I needed and was able to fix the problem the job was very labor intense that why it cost so much, they had to drop the trasnsmsstion to install the swich.I got the chance to talk with the mechcanic and the service writer about the repairs and cost.They also for the same 79.00 fee told me what was wronge with two other things going on with my totally apart from my transmittion. I thought that was unheard of for one fee.

Sandra F.
Aug 2010
5.0
Yes, I recommend this pro
They charged me for the oil and filter because it has passed its warranty. I just continued to take my car to them because know my car and have taken care of it since I owned it. They are reliable and their prices are reasonable for the type of work they perform. These are foreign cars, so the parts are a little bit more expensive and that is the price you pay for having a car made out of the United States of America.

Robert M.
May 2010
3.0
$1,200
I had left my car at body shop and they were to deliver to service center (just down street) for the regular service. Somewhere between the body shop and the service center, a huge gash was put in my front tire. I just happened to notice it when inspecting - they apparently did it and/or missed it in the supposed safety inspection they were supposed to have done as a part of regular service. The service center claimed they didn't do it (and admitted they had missed it in alleged safety inspection even though it was huge and very obvious) and said I'd have to work it out with the body shop. So, I had to have them put on spare and drove to body shop. The person I dealt with there claimed it didn't happen there, that must have happened at service center, but agreed to replace the tire for free. Overall, just very unprofessional on the part of the service center. I was satisfied with body work and grateful for the one female staff member at body shop who agreed to replace the tire. Wouldn't deal with Brown's again for anything and would instead choose West Broad VW who have always seemed much more professional and with whom I've never had trouble. Picked Brown's this time solely because I could get the body work and regular service done in the same trip. But I would rate Body Shop as a B and the Service Center as F.

Dottie S.
Jan 2010
5.0
Explained everything. Did not have to wait long. Were efficient and pleasant.

Sandra F.
Oct 2009
5.0
Yes, I recommend this pro
$300
It is very close to where I live and they have always done excellent work for me. They haven't done any major work because luckily it hasn't needed any yet. They have always been responsive, professional and provide us with quality work. I will definitely continue using them and would recommend them to anyone looking for a place to take their vehicle.

SANDRA E.
Jun 2008
5.0
Yes, I recommend this pro
I like that I can get an appt. when I want one. It is usually first thing in the morning. The people who work there know me. I have gone there for years.

Homeowner
Aug 2006
5.0
Yes, I recommend this pro
$250
We've used Browns for several years and are very pleased with them. They are honest and reliable. They may overcharge a bit, but they have always done a good job. My car is working fine since I took it there.

Homeowner
Aug 2006
5.0
Yes, I recommend this pro
$400
I have been using this company for about twenty years now. They are always friendly and make sure to do quality work on my car. I would recommend this company to anyone. The last time that I took me car there they did a good job and finished the work in a great amount of time.

VIVIAN H.
Jul 2006
5.0
Yes, I recommend this pro
I choose to use Browns because this is where I bought this car a few years back. I enjoyed their services then and I enjoy them now. They do excellent work at pretty fair prices as well. I have no complaints about them at all. Even if I thought about it, I could not tell you anything bad. I cannot remember an exact price for this service because it was about nine months ago and I kind of forgot about that part.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Brown's Volkswagen is currently rated 4.8 overall out of 5.

Brown's Volkswagen accepts the following forms of payment: CreditCard

No, Brown's Volkswagen does not offer free project estimates.

No, Brown's Volkswagen does not offer eco-friendly accreditations.

No, Brown's Volkswagen does not offer a senior discount.

No, Brown's Volkswagen does not offer emergency services.

No, Brown's Volkswagen does not offer warranties.