Bartlett Tree Experts - 41311
About us
Bartlett Tree Experts has been providing scientific tree care since 1907. A 3rd generation, family owned business, our mission is the maintenance and care of the health and beauty of trees and shrubs. We are an international organization, with offices in Canada, England and Ireland. Our Research Laboratories advises us about the latest technological advances in arboriculture and assists our arborists with training updates. The laboratory networks with professionals at universities, government agencies, and allied industry groups. This enables us to provide state-of-the art procedures and techniques to our clients. Our arborists consult with other professionals for common projects and community interests. Our unique position in the green industry helps us further arboriculture as a science and a profession. TCIA Accredited, ISA Member, TCIA Member. Additional email - [email protected]. Additional DBA - The F A Bartlett Tree Expert Company. Additional fax - (540) 898-8125. Award winning.
Business highlights
Emergency services offered
118 years of experience
Services we offer
Residential & commercial tree care, bracing, cabling, disease, insect, lightning protection, pest management & fertilization., plant diagnostics, pruning, soil testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.843 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 43 reviews
William R.
Jul 2017
We are very pleased with them. They are really good. They have an arborist who meets with you every year. I had storm damage and I called them up and they were out here the same day. I have big trees and I had cables put in them. I had storm damage and didn't have the cables, so I had some serious damage. I have the cables in there now so that is fine. We had part cut off because it was dead and we had a cable going through that branch, so they had to move the whole cable over. The price is always more than what you want to pay, but the price is fair.
Robert W.
Mar 2017
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James R.
Dec 2016
unknown
Archie J.
Nov 2015
unknown
Christopher E.
Sep 2015
unknown
Lee B.
Dec 2014
I contacted William Poad @ Bartlett Tree Experts in May 2014. On May 13, 2014, Mr. Poad came to my home to assess approximately 15-20 trees on my property that I felt needed fertilization to thrive. He emailed me a quote that same evening. I never heard from him again. I emailed him back saying the quote look sufficient and we would like to proceed. For the next 4 months, I continued to email and call him, leaving voice mail messages in an attempt to schedule this service. After 4 months with no response and no treatment for our trees, I contacted another tree service company who responded within 3 days and provided service.
In October 2014, I looked outside and saw a technician from Bartlett Tree Experts in our yard attempting to begin fertilization of our trees. I informed him Bartlett Tree Service was not to perform any service on any of our trees, that I had not heard from anyone for over 5 months and we had retained another company's services. He promptly left.
On December 1, 2014 I received a bill for $230 from Bartlett Tree Experts informing me they had been to my home on November 17, 2014 and treated all of the trees on my property without our permission nor our knowledge.
This company and in particular William Poad are completely unprofessional and unethical. Mr. Poad and Bartlett Tree Service had been informed multiple times that we were not using their service and to not treat any trees on our property. They then showed up on a day when no one was home and proceeded to not only treat these trees, but bill us.
I will now have to wait to see if my trees suffer any damage from being over-treated as a result of this unauthorized service.
DO NOT HIRE THIS COMPANY.
In October 2014, I looked outside and saw a technician from Bartlett Tree Experts in our yard attempting to begin fertilization of our trees. I informed him Bartlett Tree Service was not to perform any service on any of our trees, that I had not heard from anyone for over 5 months and we had retained another company's services. He promptly left.
On December 1, 2014 I received a bill for $230 from Bartlett Tree Experts informing me they had been to my home on November 17, 2014 and treated all of the trees on my property without our permission nor our knowledge.
This company and in particular William Poad are completely unprofessional and unethical. Mr. Poad and Bartlett Tree Service had been informed multiple times that we were not using their service and to not treat any trees on our property. They then showed up on a day when no one was home and proceeded to not only treat these trees, but bill us.
I will now have to wait to see if my trees suffer any damage from being over-treated as a result of this unauthorized service.
DO NOT HIRE THIS COMPANY.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to talk to our Arborist Representative William Poad and to clear up this unfortunate error in our customer service. We are just as committed to quality customer service as we are to quality tree and shrub care. We will use the feedback that you gave us to continue to make improvements in our office. Again, thank you for taking the time to speak with us."
Matthew D.
Jul 2014
Just call him and find out for yourself! I am honest about this review. In fact I have him coming out to clean up all the debris from lack of care of this lake house.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future"
Xiaobing S.
Jun 2014
Very responsive. I like them a lot. But price is on the high side.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Michelle R.
Jun 2014
I really liked the guy who came out and gave me the price. He was great. They came out and did the work. I wasn’t home and they did not do everything that they said that were going to do; so they had to come out and re-do it. Other than that, I worked with another guy in Richmond and I did not like him at all. I did not like his quote and his personality; so I did not call him back again. He was from the same company.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future"
John W.
May 2014
Plywood on yard. Took dedris away without damaging yard. Yea!
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Diane J.
Apr 2014
Very professional and courteous. Good follow up.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Robert W.
Apr 2014
They showed up at 7:30 a.m. Polite, wonderful professionals.
We spent much of that day watching professionals (his name is Rick) scramble up our trees to take down limbs that overhung our roof areas. These guys go up on ropes, not stakes. The cleanup was wonderful. Dunno what more I can say. This is a preliminary review - Bartlett will re-visit our property twice during April: once to provide soil care and fertilization; and during a second and to perform a foliage treatment for pest management. Bartlett's attention to detail is marvelous. The invoice for the first phase provided an exhaustive list of all of the work done, leaving us with a concise record for future reference.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to continuing our services with you in the future."
Scott W.
Mar 2014
Very impressed with this group. Knowledgeable arborist provided free estimate. Friendly and professional. Work was performed as described the very next day. $574 seems like a lot for less than an hour of work, but I suppose it's worth a little extra to have such a hassle-free experience.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Belinda F.
Feb 2014
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Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to report feedback on our services. We appreciate your business and look forward to working with you on any future tree care needs."
David T.
Feb 2014
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Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Philip G.
Jan 2014
They do what they say they are going to do. They are very polite and respectful. They are wonderful. We couldn't be happier. Price was fair.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you in the future."
Georgia M.
Jan 2014
I've used Bartlett for years to take care of my trees and larger shrubs on a property in VA. I'm not on site, but they seem to perform pretty much according to their contract. Treatment dates may vary depending on conditions. All in all, I've been very pleased with the service they've provided. Professional and knowledgeable.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage year after year and we are looking forward to working with you again this year."
Everett B.
Jan 2014
It went very well. The people were professional and nice, and Ethan was a real pleasure to do business with. I would recommend them to others.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Marc W.
Jan 2014
They do excellent work. I like that they are very easy to work with and very conscientious of the tree since the tree hangs over a deck. The tree was struck by lightning and damaged. They were informative about the health status of the tree and the tree is fine. I see no room for improvements. The arborist that came out to assess the work was very informative and explained everything in detail.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Jeff M.
Jan 2014
They are an excellent company to work with. They have great follow up and great communication. They make me aware of when they are coming and what work they are doing. I have used them for about a year and have had no issues with their service. They give the customer several options on work so you are able to pick and choose the service you want. I give their service an A+.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Michael M.
Jan 2014
They have been very good. They are very responsive to our calls. They have been able to save some of our trees. We have been pleased with their service. We have different treatment done at different times during the year. We have been using their services for 5 years with no issues on any level.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
William M.
Jan 2014
I thought the work turned out well. I found that the consultation prior to the work was very professional. The crew showed up on time and got the work done in one day, which I liked. Also, the pricing was very reasonable. Once the work was done, they removed all of the debris. Overall, they did the job well, on time, and on budget.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Sarah E.
Dec 2013
Bartlett Tree Experts were contacted for me by my insurance company after a tree fell on my house during a storm. They were able to come out within a day or so (I didn't have any major damage). Every person I dealt with was incredibly polite, professional and just plain nice. They did an amazing job with the cleanup and recommended that I have another tree taken down at the same time since it was dead and they were already on scene.
I don't know what the price was because it was all taken care of through my insurance company.
I don't know what the price was because it was all taken care of through my insurance company.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Michele M.
Aug 2013
Called a day early and stated they were available to come and perform work. Were at the house most of day and did a great job. Cleaned up after the job was completed. They were responsive to our calls and questions-professional, knowledgeable and courteous.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We are always happy to hear that Ethan and the crew performed satisfactorily. We appreciate your patronage and we are looking forward to working with you again this year."
James P.
May 2013
Over the years we have used Bartlett and they have always provided exceptional services. The last job that they did was to remove an enormous white oak that that was increasingly leaning over the house as the years progressed. Heavy equipment could not be positioned properly so they tree was brought down in small sections. Since the work was done over and around the house, an error could have caused structural damage.
They have also provided disease-control services mainly in the area of bag worm control.
They have also provided disease-control services mainly in the area of bag worm control.
Response from Bartlett Tree Experts - 41311
"Thank you for taking the time to post your comments regarding the services Bartlett Tree Experts performed at your property. We appreciate your patronage and we are looking forward to working with you again this year."
Licensing
State Contractor License Requirements
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FAQ
Bartlett Tree Experts - 41311 is currently rated 4.8 overall out of 5.
Bartlett Tree Experts - 41311 accepts the following forms of payment: CreditCard
Yes, Bartlett Tree Experts - 41311 offers free project estimates.
No, Bartlett Tree Experts - 41311 does not offer eco-friendly accreditations.
No, Bartlett Tree Experts - 41311 does not offer a senior discount.
Yes, Bartlett Tree Experts - 41311 offers emergency services.
No, Bartlett Tree Experts - 41311 does not offer warranties.