Founded 1980 • With Angi since April 2012
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Verified Reviews
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locksmith (38)
Showing 1-25 of 38 reviews
Laura J.
12/26/2018
Glenna H.
08/17/2018
Jaime B.
05/04/2018
I called to get a quote and they priced me at $149 to get me back in to my house. I'm glad I decided to call someone else because they only charged me $65. It is upsetting to me that this company price qouges so much.
Description of Work
I locked myself out of the house and thought about using them.
Category
locksmith
Cost
$149
Christopher L.
04/30/2018
Jordan D.
03/30/2018
Scott Crocker performed the work. He was efficient and professional. I felt very comfortable having him in the home. he came out the next day when we had an issue with one of the locks and tuned it up immediately so that it was working easily. He guaranteed the work for the duration of one year. If we needed future lock work, I would request Scott Crocker.
Description of Work
Rekey 15 locks & change out deadbolt
Category
locksmith
Cost
$500
Hire Again?
Yes
Julie T.
12/27/2017
Ken B.
08/28/2017
They were on time, great job, and very happy with the results.
Description of Work
Old locks on home. Needed to replace all locks.
Category
locksmith
Cost
$400
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed]! We really appreciate you taking the time to leave us feedback. We're glad we could help you out, and really glad you didn't end up calling a fake scamming locksmith.Gabriella D.
08/02/2017
We bought a home and needed it all rekeyed, as well as the replacement of a faulty doorknob. American Lock & Key was punctual, reasonably priced, and fast. My locksmith even advised me how best to save money on their services. I would definitely recommend them.
Description of Work
Full home rekey.
Category
locksmith
Hire Again?
Yes
Service Provider Response
Thanks for the wonderful feedback [Member Name Removed]!Michael R.
05/04/2017
I called at 9am and Scott showed up by about 11am, fast service. Scott was extremely competent, obviously well versed and handled the job easily. Good guy too. Defeated the deadbolts within minutes and had the back doors re-keyed in short order. Thanks very much a job well done!
Description of Work
I had two deadbolts which were keyed on both sides and no longer had keys for them. I wanted those deadbolts opened and disabled. I also needed the back door doorknob locks to be re-keyed to match the keys for the front doors. The job was time sensitive so it was a same day request.
Category
locksmith
Cost
$177.96
Hire Again?
Yes
Service Provider Response
Thanks for the review [Member Name Removed]! That means a lot. Happy we could help!Sherry D.
04/05/2017
The door is very old wrought iron. My mom loves it and doesnt want a new door so we are trying to find replacement parts for it. Scott was excellent he did a temporary fix while he does research for the parts.needed.
Description of Work
We need to have new lock installed on a security door.
Category
locksmith
Hire Again?
Yes
Brenda L.
01/06/2017
They told me that they could fix it on the same day I called by going to their office on 2110 Spencer Road. They initially told me that the price would be $93.69, having made the assumption that the job would only take an hour. It ended up taking close to three hours. They explained to me how Honda made their locks differently from other car makers, leading to trouble with locks in a lot of Honda vehicles. They get a lot of business from Honda owners. They were very interested in getting my lock to work properly and were not satisfied when the key encountered a little "catch" in going into the lock. After replacing parts of the lock and still not getting it exactly right, they finally made another car key. This finally worked. They told me that they normally charge $80 an hour, but since they had quoted a price of $93.69, that would be the final charge. I told them that I could pay more for their time, but they turned down my offer.
Description of Work
I was having difficulty getting my car key to unlock the driver's door. The key would go half way in and I would have to try it several times to unlock the door.
Category
locksmith
Cost
$93.69
Hire Again?
Yes
Ann Marie P.
10/31/2016
Great. They replied quickly to my request and I was able to get it fixed with little disruption to my work schedule. The gentleman was pleasant, competent, and professional. I would recommend them for this service!
Description of Work
Replaced old deadbolt with new one. Drill new holes and ensure it all lined up with current hardware.
Category
locksmith
Hire Again?
Yes
Robert P.
10/23/2016
Excellent work! The front door deadbolt decided to no longer open the weekend of the Richmond Folk Festival which I wanted to see as much as possible. John, from American Lock & Key worked with my schedule and actually came twice, once on Saturday to scope out the issue and once on Sunday morning to complete the repairs. In addition to the deadbolt he resolved another issue on the second lock on the door. Professional and punctual John provided quality service at a fair price. I will be using American Lock & Key for future lock needs.
Description of Work
Fix deadbolt on a weekend.
Category
locksmith
Cost
$140
Hire Again?
Yes
Colette M.
10/18/2016
Scott was professional and helpful. He explained what was wrong and how it could be fixed. The visit was less expensive than I thought it would be, because he repaired a lock I thought would have to be replaced. After adjusting and lubing all locks, Scott explained how to maintain them so that they do not become sticky in the future. I am very happy with the service I received.
Description of Work
We had a completely broken lock and several "sticky" locks. We also needed a lock changed so that all house locks could use the same key.
Category
locksmith
Hire Again?
Yes
Colette M.
10/17/2016
Mariia Z.
08/03/2016
Matthew N.
07/13/2016
Virginia B.
06/05/2016
We bought an Angie's List deal from a company unknown to us, American Lck and Key, to have our door locks rekeyed They were very affordable. Mike came to our house in the midst of our moving in. He was very professional, friendly, and not rattled at all by all the commotion. I have had an opportunity to speak with Sam and was impressed with his professionalism. I would absolutely recommend them. Thanks for making that experience so easy.
Description of Work
rekeyed 3 locks and made extra keys
Category
locksmith
Cost
$169
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed]! Always a pleasure to help out in your time of need. We take home and business security very important. Thank you for allowing us to come into your sanctuary, your home, and improve your security.Heather J.
03/31/2016
Carol B.
02/23/2016
It took longer than expected and I was charged more than the standard price, but he got it open and I got that piece of junk disposed of! The provider was nice, persistent at the task and very professional. He cleaned up all the metal shavings from the drilling. He explained what the safe would no longer be able to withstand since it had been compromised by the drilled holes. I appreciated being told that. I would definitely call American Lock and Key again.
Description of Work
Opened a safe with a failed electron!c mechanism.
Category
locksmith
Cost
$250
Hire Again?
Yes
Martin R.
08/03/2015
Mike arrived about 30 minutes after I called, quickly identified the problem and its solution. Had necessary parts in the truck, finished the job within an hour. Could not ask for a more competent and personable worker.
Description of Work
repaired a worn-out deadbolt Slage
Category
locksmith
Cost
$178
Hire Again?
Yes
Service Provider Response
Thank you for the review [Member name removed], it means a lot. Our technicians truly care about your safety and leaving the job site with the customer satisfied. We will have a grand re-opening of our office around November (we are rebuilding due to a leaky roof). Feel free to stop on by and check it out!Debra S.
07/21/2015
stacey E.
07/24/2014
Mike was most knowledgable and polite. He worked quickly and left no mess. The feeling of security that having a safe house is irreplaceable. Mike made us feel safe. The owner, Barry, came by towards the end of the installation. He brought in an extra lock so that Mike would not have to leave our house. Mike and Barry have set a standard that will be hard to match from any other company. While my husband wanted top of the line electronic locks, their prices WERE very much in line with other providers and even less than some. The bulk of our cost was our four electronic locks. My husband and I are more than satisfied with the price and workmanship! Thank you Mike and Barry!
Description of Work
Mike, the installer, put in four electronic locks, four deadbolts, keyed all the locks, cut the keys, programed the electric locks and gave us an informational lesson on how to use the locks.
Category
locksmith
Cost
$3,000
Hire Again?
Yes
Michael L.
06/20/2014
We had just bought the house and we were getting the locks changed so we went off of a recommendation from our realtor (turned out the company was on Angie's list as well). The technician was courteous and punctual. The quote was what they said it would be and the tech even adjusted the door so it wouldn't bind anymore.
Description of Work
Rekey 3 door locks and added a new dead bolt to the front door.
Category
locksmith
Cost
$255
Hire Again?
Yes
Phone
Address
2110 Spencer Rd
Richmond, VA 23230
Website
https://americanlockandkey.com/Service Categories
Other Information
Services offered
Services not offered
Covid-19 update
We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.