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Air Excellence Inc

About us

A Virginia licensed class A heating, air conditioning and electrical contractor since 1997, Air Excellence is fully licensed, bonded and insured for your protection. Whether you need service —and need it fast—or need to replace your old and inefficient central heating, furnace or cooling equipment for your home. Air Excellence offers financing and we guarantee our work, making the decision to choose us an easy one. Give us a call at (804) 745-6422. We go the extra mile to earn your business and never stop working to keep it.

Business highlights

Emergency services offered
28 years of experience

Services we offer

We Specialize in: We Sell & Service: Electrical / Heating / Cooling Furnace Repair Heating Repair Air Conditioning Repair Heating & AC Maintenance Indoor Air Quality Central Heating / AC Replacement

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.29 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
0%
3
0%
2
11%
1
11%
Showing 1-9 of 9 reviews
Stewart A.
Jul 2017
2.0
$10,643
I chose these guys because they said 10% off for cash purchase & all the other guys were talking about rebates. 24 hour emergency service claim on their web page too. Installer "Brad" arrived days earlier than my appointment, dispatcher saying Brad finished a job earlier than expected and I was glad to get a Friday afternoon install instead of waiting until Monday morning. Friday 4:30 came around said he was done, sign here, and please fill out this evaluation card. My eval - quick and sloppy. Brad finished my install by skipping things specified in the installation proposal signed by me and salesman Tony. Brad didn't install 4" snow legs or a new electrical whip for the Trane XV20 A/C. The A/C was installed below grade on a warped composite pad. The A/C shipping box was too tall to fit inside their Service Van so it arrived unboxed and was installed without telling me about the damaged paint and misalignment of one side panel. The upflowing XC80 installation looked good but the AC coil on top of the air handler is skewed so no sides are flush where it connects to the XC80 (3 sides could have been perfectly flush). I had cold air blowing into my face & garage from condensate and freon lines penetration in the hvac stack. The evaporator box has condensation forming where it exhaust into the existing plenum system. The Comfort Link II thermostat was installed skewed without using a level. The house is now cool but I am steaming! I took photos and notes were emailed to my sales agent, Tony, hoping he would get things corrected. I repeated this one week later to the service manager, Ed, telling him that Brad had deviated from the installation agreement & asked for proof that an Imanifold Certified startup had been performed. Ed said they would replace the side panel on the XV20 & would send me the Imanifold Certification. Ed sent different tech (at my request) to level the AC pad, install AC electrical whip, snow legs ( I was really concerned about moving the AC with lineset still connected) , level thermostat, and tape up all the air leaks in the garage. About a week later, I called service manager and they said Imanifold data has been lost and work will be redone. Brad later confesses to me that he never did the Imanifold Certified startup on my system. June 20 - Brad arrives and makes two hole in my plenum to connect his Imanifold gear and all the other connections but doesn't know the PIN # to connect his smartphone to the Imanifold bluetooth so we must try again at later date. He also brought the wrong side panel for the XV20. Chesterfield county permit man inspects the HVAC installation and fails due to oversized circuit breakers. Brad replaces circuit breakers free of charge permit man is happy a few days later. Air Excellence called on July 3 to say Brad has finished early and can come over with side panel and Imanifold gear. (but I am out of town so nogo.) July 14 and still waiting for a call back from their service desk. I paid in full seven weeks ago. Give your techs a check off list & ensure they don't cut corners!

William E.
Jul 2017
5.0
Yes, I recommend this pro
$6,500
Excellent.

Sherry T.
Jun 2014
5.0
Yes, I recommend this pro
unknown

Russell R.
Jun 2014
5.0
Yes, I recommend this pro
$11,850
unknown

Bruce M.
Dec 2013
5.0
Yes, I recommend this pro
Very well.  Technician was friendly and knowledgeable.  He took the time to explain what he was doing and performed his job very admirably.

Sarah C.
Jun 2013
5.0
Yes, I recommend this pro
It was excellent! I am very happy with their service! They are fantastic! They came by and fixed the major mess up by the previous company. They saved me a lot of money!

Sue B.
May 2012
5.0
Yes, I recommend this pro
$700
I purchased a service agreement because of the confidence that the employee instilled in me.

Barbara F.
Mar 2012
5.0
Yes, I recommend this pro
$680
This was the first time I used them and the experience was excellent. They are very prompt with their call backs and came when they said they would. They cleaned up after themselves and did a great job; they were all around excellent. I will use them again in the future.

Joyce H.
Mar 2012
1.0
$153
They assessed the situation and let me know what he thought he needed to be done. We both just thought it was from all the rain we were having so we did not do the work. I then went down a few weeks later and there was water. I pulled the top of the water tank off and saw it wasn't stopping the water way. There is a certain level it should be to stop the water from coming in. They couldn't fix the problem but I had them check a clogged in my bathroom sink upstairs. The plumber who originally came out was just learning and wasn't completely sure what he was doing. He thought he cleared up the problem and during the process of putting back the sink he caused a leak. They had to send out the master plumbing and it took him a couple times to finally get the leak stopped. I told the master plumber I would not need their services anymore and I ended up having a friend come out and get the clog fixed in the upstairs sink and the basement leak.

I just used them for their plumbing services. They do heating and cooling but I do not know anything about their quality of work there.
Response from Air Excellence Inc
"(member name removed), It is our mission at Air Excellence, Inc. to provide quality service each time we enter a home. Unfortunately, we may have missed that opportunity on your visit. As the president of Air Excellence, Inc. I would like say I am sorry. I would like to extend an offer to you. On your next request for heating, cooling or plumbing service, Air Excellence, Inc. will wave our diagnostic fee. Arthur L. Prime President Air Excellence, Inc."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Air Excellence Inc is currently rated 4.2 overall out of 5.

Air Excellence Inc accepts the following forms of payment: CreditCard

Yes, Air Excellence Inc offers free project estimates.

No, Air Excellence Inc does not offer eco-friendly accreditations.

No, Air Excellence Inc does not offer a senior discount.

Yes, Air Excellence Inc offers emergency services.

No, Air Excellence Inc does not offer warranties.