ADT Security Services

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Phil Daniels came to our house and explained the installation process and cost and we set up to have installed on November 13, 2013.  We had the installation done and have been very pleased with the service.  Before the service guy left he explained how to use the system and also provided a booklet for any issues we might have.  I have looked at the booklet a few times to learn more about the system but it has helped us feel more secure.

My experience overall has been very dissatisfying. The alarm system does not work at all. They have had to come out several times to look at the system. They said the equipment was faulty and installed new equipment and it still does not work. I would not recommend this company to others.

Provided a system custom tailored to our situation, trained us in its use, all within the previously estimated time frame.

We just had an episode where Darrell came out yesterday and worked so hard to take care of a very unusual problem. He was amazing. Other technicians who came out were not able to repair the system but Darrell and Leslie were able to get it working again. I believe that the quality of repair is directly related to the tech who comes out. They did cut us a deal, they didn't charge us for services. Someone had tried to fix this issue 3 times and hasn't been able to fix. So we were thrilled that he got in here, he was determined and got it fixed for us.

Initial call for info was followed almost immediately by a return call which was followed in a few days by a visit from a Richmond office representative.
We discussed in detail the options for our situation and a contract was signed.
The installation was planned for a day of my convenience.
The Technician arrived as planned, the job was completed without delay.
An extra monitor was requested that same morning and was delivered to the job site a few hours later in time to be installed without delaying the completion schedule.
Tip top performance by all concerned----I was very pleased.

I was tempted to default on paying the last 6 month part of the monitoring agreement and fight it out in court, but finally negotiated the claim down to $180 and paid it to stop the continuing sick feeling in the pit of my stomach induced by ADT's methods and procedures focused more on sales commissions than customer service. Oh, after more than 15 calls to the saleswoman, I accidently caught her once in the corporate office and got my call transferred, probably accidentally, by the receptionist and she answered.

I've used them for 5 1/2 years. It is an okay system. The best part is that it gives me a panic button to put by my bed so if I get scared during the middle of the night, I can hit it. It is a very minimal system. I've never had to use it. They were on time when they installed it but that was the last that I've seen them. I would recommend them for a very basic system. It was $99 for the installation.

They were very courteous, prompt and efficient.

They came only a couple of times to the house and they were very nice.  They were very professional.  I have set the alarm off several times and they respond quickly.  They were punctual, it was like to have a fire truck, the police and the rescue squad show up in your driveway in seconds when I was trying to get the key in the lock.

I don't have any dislikes, I've had them every since I've been in the house so obviously I like them. I haven't had any problems with them, the service works fine and I haven't really had to use them.  No one had broken in my house and as far as I know it's working.  As far as I know they are very professional, I don't really deal with a person.

I haven't had any problems with my system. I pay my bill each month and that is about the extent of my contact with them. If I have a question they have a customer service line I can call. The price is about average for monitoring services.

ADT is good but they are a mess when it comes to billing. We actually had to drive out to the main center in Richmond. They apologized and said they'd resolve the issue. Then it happened again. For that reason, we recently left them. I'd call them pretty average I guess and I think I just might not recommend them only because of our billing experience with them.

ADT does a very good job for us. They are there to answer any questions and they are quite qualified and responsive. We have never had a complaint with them. They do the job and do it right. We trust them and feel secure using their services.

There have never been any problems with the system or the company. They do a good job and we are satisfied with them. They are prompt in returning our calls and we feel safe with the system. We would recommend them to other people.

We have worked with ADT for over 20 years. The annual amount for the system coverage and service has been worth the money. Our kids feel more secure at home and we feel good when we're out of town. It's been dependable and they are good about fixing any problems quickly and well. I'd recommend the service contract that actually covered the entire cost of updating the system one year. If we had to pay for the new equipment, it would have run over $2,500.

I like ADT and I like the service people that they send to my home. I am very pleased with all of the services that they have done for me. I find them to be very easy to deal with, reliable, and easy to communicate with. I feel that it is a fair price, and the work they do is always to my satisfaction.

We have never had to grade this service on response time or call back time, because we have not had any false alarms or actual criminal activity that took place on our property. For that we are grateful to ADT.

ADT seems to be one of the top alarm corporations in the world and I can see why. They do very well with maintaining everything and keeping everything up to date. I have never had any complaints with them at all. I never really had a true emergency, but the alarm has gone off a few times and they have always responded very quickly. I plan to continue my services with them, because their pricing is also good for me.

We have never had a false alarm or any problems with the alarm system. They do not offer in home maintenance, included in the monthly service fee, that is additional. ADT is a great company to have monitor your home alarm system.

Our family has been using ADT to monitor our home alarm system for several years and we have never had any problems with them. We feel very safe, and we have never had a false alarm. They do not offer in home maintenance calls included in the monthly cost.

I felt very secure with their services although we have only had false alarms each time the alarm has gone off. ADT called us immediately and afterwards the local sheriff showed up. If it was a false alarm the city or town charged us $25, but we love their services.

At first I was not satisfied with this company because my alarm kept going off when it wasn t supposed to and my keypad was messed up. When they came back they fixed it and everything worked out great. They hold up to their agreement every time an alarm goes off they are right on it and they call they local authorities when needed. I have used them for about nine years now and I will continue to use them.