A&E Factory Service - Richmond

TLDR: misdiagnosed my issue and almost cost me $1500. No follow up. They were totally off the mark… Sears assigned A&E to my case. I called about my Samsung refrigerator. The freezer was still working but the refrigerator section was at room temp… my research told me it was likely a fan. The technician, Jaekwon, said it was a Freon leak that would cost me $1500+ to fix. I asked for a written invoice stating the leak was the issue to try and get a warranty claim. I got nothing… I almost bought a new fridge but luckily got a second opinion. They came and changed out a small fan for $275. I normally award two to three stars for follow up. They GHOSTED me when I asked for anything in writing. If they were right and the leak was the issue, I would have gotten this fixed for free. But they weren’t and they couldn’t own up to it…

Tech initially showed with wrong part, left and said would return with correct part. Waited weeks. Part arrived in mail, tech was no-show for weeks, then called out sick with COVID and rescheduled for two days later. While sick with COVID. We rescheduled and asked for a different tech so we wouldn't die, tech showed up anyway 5 hours past original scheduled time and acted like he was going to try to force his way in. Tech then closed the order, said he couldn't work because conditions were unsanitary despite never even stepping foot inside the home. Called AHS and got no help, called A&E And got no help. Called AHS again, and they said we had to do a recall on the order and speak to A&E for a new tech. At this point, I'm just learning how to fix it myself and it's literally a 15-minute repair unplugging a computer panel and plugging a new one in. I am never calling AHS for appliance repair again, only A/C repair, because A&E has given us such attitude and absolutely chaotic trouble. I will warn everyone I can against using this company. They should be shut down. I'm complaining to the BBB as well.