Structural Repair and Renovations

I can not recommend Structural Repair & Renovations, SS&R (nor their sister company given it has the same principles - Soil & Structure Consulting, Inc., and their partnered Landscape Architect - Ed Ball Landscape Architecture). Post contract signing, there were numerous issues with project communication and planning leading to an overall negative experience which could have been easily avoided. SS&R did attempt to close the project by refunding a percentage of the final amount due, which was accepted, but another contractor will need to be engaged to complete the project. In the end, we will have what we wanted - a wonderful outdoor escape - but regret not selecting the contractor we had first planned to go with - Hemax Construction. Even though one of SS&R's principles stated they would be the PM for the project, the PM role was absent and not executed on. There was no day-to-day management along with taking ownership and responsibility for the work and dealing with any issues in a timely manner. Problems ranged from... - There was not a written project plan with estimated dates, even though it was requested numerous time - Little to no communication about phases of the project - Onsite presence was minimal at best, which lead to numerous issues: - Material shortages - Labor issues and not knowing when workers would be onsite - Incorrect materials being delivered and installed - Inability to deliver on certain requirements - Inability to work through issues (had to pull in other contractors directly to complete certain requirements of the project, patio and re-construction work) - Did not deliver on verbal commitments - Deck and hardscaping work was completed by two distinct groups, that did not communicate A positive was that the onsite team did do their best to work through issues and worked hard through the hot and wet summer.

The work seems good so far (installed a sump pump), but our project manager was unprofessional on the most basic things- from coming up with the right design, to informing us when the crew wasn't arriving multiple times until after they were supposed to arrive even though we had taken days off from work, to covering furniture against the massive quantities of dust, to repairing damage the crew made to a door frame, to doing a final inspection... None of that. He seemed mostly interested in getting final payment and moving on. So I unfortunately can't recommend them, even though the crew worked hard and well as far as I can tell. Who wants to deal with a project manager who cares so little about the work and your time?

The deck was built very well, excellent service, it's a deck that stands out in my community due to it's quality. The bathroom was done very fast even with a tricky plumbing situation and the quality was excellent.

Great! The steps look great. They did it really well, took their time to get it right and explained everything to me.

The work was completed in a very professional manner. We were new to the entire process of building and getting the structure inspected/approved by the county. Andy guided us throughout the process. Friendly folks at Structural Repair and Renovations helped us choose the right materials. They also helped us get the required permits from the county and the HOA. Overall a great experience!

Mr. Andy took some pictures and then his people came the next day to fix it. They knew exactly what work was needed to be done. It took them 4-5 hours and this was the exact solution that was needed. There is such a great peace of mind. Next time whenever I've any house related repair work, I know whom to call :)

Andy and team did a fantastic job overall. Great quality, sincere and flexible.

Structural Repair & Renovations, Inc. were very professional, as we had our first meeting, Andy walked us through the process of paint job (type / quality of color etc) and adding fiber-on to existing deck. The paint job took about 2 weeks, and Andy inspected the work from time to time. All the rework needed was done on time, based on inspection. They took care of deck work within a day along with any small work needed in the house. Overall we will hire Structural Repair & Renovations, Inc. again and highly recommend them !!!

Engineer spotted my concerns and identified others, helping us get remediation from the seller of the home. could be more responsive to contacts and e-mails. overall quality of work was solid.