Temp-A-Tron Inc

That was great but they came back and looked at the heating system last fall. They were excellent.

We've been happy with them. We have a contract with them and they come twice a year to check our equipment.

They installed the equipment in our house when built it and it's worked well ever since. I would give them an A for installation and for all the maintenance over the years. The price seems fair.

The technician was punctual and seemed knowledgeable. He quickly refilled and tested the system to ensure it was functioning properly. He made sure to show me the precise amounts of coolant used to verify charges and logged everything in his work log to track coolant use due to EPA regulations. Very professional, prompt, and courteous. The van he used was a bit dated and beat up, but I judged his work based on what he actually did, not the appearance of his assigned vehicle. I marked price a 'B', which maybe isn't totally fair. The coolant is expensive regardless of contractor due to environmental regulations and age of my current unit. Regardless, it was pretty expensive for such a simple job.

Mike at Temp-A-Tron is great at diagnostics. He went the extra mile to locate a hard to find part, saved us replacing our furnace.

I had been very happy with it until it started getting very cold. The technician determined that there was a wiring issue at the time it was manufactured. He corrected it and I have been warm throughout this bitter weather. I would highly recommend geothermal and Temp-A-Tron!

New system in old house (replacement).

Poor Communication: The delivery of the unit was delayed 30+ days after the the dated originally quoted. The company didn't contact me nor return my phone calls in a timely manner. When I wanted to find out the status of anything project related I was forced to drive to the contractor's location and speak to them in person. Poor Workmanship: 1) A baffle connecting the unit to the ductwork was installed backwards, prohibiting airflow to the home's second floor. The contractor never checked this once installation was complete. The error was pointed out to the onsite technician who acknowledged - but never corrected the mistake. 2) Our county performed (and approved) a pressure test on the geo loops prior to permitting unit installation. Less than a year later I find out one loop is loosing pressure. The only explanation is a leak in the equipment (poorly) installed by this contractor. We are having another contractor fix this issue. TOTALLY UNACCEPTABLE Customer Service: One year after completing the project and cashing all checks with lighning speed - there's been no follow-up from the company. The contractor never offered a service plan and has never follow up. Now that's a great business model.

They are very responsive. Their people are professional, pleasant and clean. They are knowledgeable. The only issue I had with them is that they could not fix everything that I asked them to come and fix. It’s either I was descriptive enough when I called them up or the message didn’t get all the way through. They fixed the thing I had in the attic but there was another thing on my furnace that I want them to take a look at. There were 3 things and they fixed 2 out of 3 but they didn’t have the parts for the 3rd. Now, I have to call them back and take another day off and have them fix it which is kind of a drag.

The technician arrived on time, within the 2-hour window the dispatcher provided the day before. After questioning me on my observations of the A/C's performance he quickly went to the most likely source of the problem--the compressor. He immediately validated that the capacitor associated with the compressor had failed. He replaced with it with a new one and had the A/C running normally within 15 minutes after arriving. During the repair he showed me how to quickly tell that a capacitor failed. I have always used Temp-A-Tron and will continue to do so.