Reviews
5.01 Reviews
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Showing 1-1 of 1 reviews
David C.
Jan 2013
Animal Boarding Kennels
Nancy, the owner, and her daughter visited our home and met our cats prior to our vacation. Both Nancy and her daughter are obviously cat lovers. They took the time to get to know each of our cats and asked lots of questions about their care.
We have two cats that have to be segregated from the rest due to fighting. Nancy was very understanding and was willing to work with our arrangements. She also gave helpful suggestions to better deal with the issue.
During our vacation, our heat pump started icing over, leaving the house in danger of losing heat. Nancy was quick to call us and let us know about the problem. She went above and beyond by being willing to schedule the following day to be at the house when a HVAC technician would be available to inspect the heat pump. The technician visit proved unnecessary because we were able to find a workaround to allow the heat pump to thaw without losing heat to the house. The workaround required minimal intervention (changing a setting on the thermostat to switch to emergency heat mode), but Nancy was willing to get walked through the change over the phone. We can't say how appreciative we are for Nancy's help in averting what could have been a disaster!
When we returned, it was obvious that our cats had been well cared for. We also received a note describing her observations during the visit.
Overall, we couldn't be happier with the service we received from Nancy and Pets R Us!
We have two cats that have to be segregated from the rest due to fighting. Nancy was very understanding and was willing to work with our arrangements. She also gave helpful suggestions to better deal with the issue.
During our vacation, our heat pump started icing over, leaving the house in danger of losing heat. Nancy was quick to call us and let us know about the problem. She went above and beyond by being willing to schedule the following day to be at the house when a HVAC technician would be available to inspect the heat pump. The technician visit proved unnecessary because we were able to find a workaround to allow the heat pump to thaw without losing heat to the house. The workaround required minimal intervention (changing a setting on the thermostat to switch to emergency heat mode), but Nancy was willing to get walked through the change over the phone. We can't say how appreciative we are for Nancy's help in averting what could have been a disaster!
When we returned, it was obvious that our cats had been well cared for. We also received a note describing her observations during the visit.
Overall, we couldn't be happier with the service we received from Nancy and Pets R Us!
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FAQ
PETS R US is currently rated 5.0 overall out of 5.
No, PETS R US does not offer free project estimates.
No, PETS R US does not offer eco-friendly accreditations.
No, PETS R US does not offer a senior discount.
No, PETS R US does not offer emergency services.
No, PETS R US does not offer warranties.