Browning Equipment Inc.

Terrible. Consistently overpriced. Service department was uncooperative and unprofessional. Compare other local dealers before buying anything from these guys. One exception - Courtney, their service technician who comes to customers' homes for on-site work, is excellent.

Quick and efficient.

From the moment I walked in and was greeted immediately, this was a great experience. We bought a Cub Cadet riding mower, a snow blade and a leaf vacuum. I really wanted the customer service I would not get at a big box store and I was not disappointed. Maurice in sales continues to go above and beyond his job. I finally got the leaf vacuum out yesterday and a couple of parts (tube and metal attachment that goes on mower deck) kept falling off. I called Maurice and he came out a few hours later and showed me how to fix it (hose was dragging on ground and we used an extra bungee cord to keep metal attachment in place). Did I pay a little more by buying here instead of Home Depot or Lowes? Yes probably and worth every penny. I'm all about supporting the small business owner and have had nothing but negative experiences from the big box stores. Thank you Browning and Maurice!!

Head gasket on 18kW generator was blown. Contacted every company that I could find - none wanted to fix the issue but rather just replace the generator, which only had ~50 hours on it at that point. Candy @ Jamies Small Engine repair referred me to Browning. I cannot say enough good things about these folks. I first spoke with Larry who coordinated everything and had Courtney - his most senior field tech come out to confirm the diagnosis and set about fixing the issue. Top notch communication and service. Thank you Larry & Courtney.

IT WENT HORRIBLE, first they quoted me $2,000 off the bat, then when I decided to attempt a cheaper alternative first before dishing out $2K, they said that they don't even want to work on my Tractor.  General Manager was very unconcerned that they just lost a customer of over 10 years.  New management definitely lacks any type of customer service training.