Layman & Son

Dealing with Layman Brothers has been a nightmare from start to finish. We hired them to install gutters on our new house 08/2017 - never met the salesman, James Rhodes, face-to-face (only spoke with him via telephone). Initially (10/2017) they installed the wrong color gutters (gloss white on a tan house, really?!); Jim Layman himself said, "No one in their right mind would install gloss white gutters on this house." Then they didn't show up the first time they were supposed to correct the issue. We were told our "paperwork must have gotten lost." Several days later they showed up to remove the wrong color gutters and install the correct ones. We had asked prior to first installation that the gutters come out underneath our front porch, so the water wasn't pouring and running along the foundation of the house. This wasn't done until 04/2018. We attempted to get in touch with James and the office for months but never received a return call. After the front porch issue was corrected, which was 2 weeks past when we were told it'd be completed, we had to wait another few days for a splash guard because the employee who fixed the issue "forgot" to bring one. Additionally, the gutter guards were falling off on one side of the house (fixed by Jim Layman himself 04/2018) and on another side of the house damaged gutters were installed (still not corrected). 03/2018 my credit card was charged for full price (surprise!) though we had made arrangements with the office to pay by check; the credit card was kept on file to hold our appointment for installation only. We also never received a final invoice from the office prior to the card being charged. We spoke with the office (Amy Lacy) about a possible discount due to the poor workmanship, lack of timeliness of completion, and other inconveniences experienced during this 6-9 month period. Instead of having a reasonable conversation, she screamed and cursed at me over the phone, then ended up hanging up on me. I would not recommend anyone use this company. I am also aware that a large local contracting company ended their contract with Layman Brothers due to countless issues with their workmanship and service. If customer service, integrity, and good work for your money are important to you, do not use Layman Brothers. Jim Layman was the only person we dealt with who was reasonable. He agreed that we should not have to pay full price and stated "you should get what you pay for." These issues are still not resolved and we are attempting to work through them but are trying to deal with the office as little as possible due to the lack of professionalism exhibited by Amy Lacy.

See above. High quality, efficient and teasonably priced.

Great experience with Layman Brothers. They were responsive and professional before and during the installation. Answered all my questions and no pushy sales pitch for upgrades. Came out to the house the day before to verify everything since original estimate had been done several months prior. Crew did not show up the day scheduled, but I received a call beforehand explaining the issue. They showed up the next day as promised and completed everything in a few hours. Very impressed with the quality of installation, particularly around the the back of the house with some 45 degree bends. Price was lower than two other contractors.

Excellent work and excellent price.

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