Classic Comfort Heating & Air Conditioning
About us
Classic Comfort is a locally owned and operated HVAC company that has been proudly servicing central Virginia for over a decade. We provide service and installation for all residential heating and cooling needs, as well as, select commercial HVAC equipment. We also, specialize in Geothermal, high efficiency systems and gas furnaces. Classic Comfort provides the comfort you need and the quality you deserve.
Business highlights
Services we offer
Repair and installation of heating & air conditioning systems.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 19% | ||
| 4% | ||
| 0% | ||
| 0% |
I did not find them on Angie's List. I paid the general contractor, I don't know how much the sub contractor was. I don't know how much I paid. It took a week for the service to be completed. Nothing stood out that could be improved.
working. The phones were quite busy in the morning when I called so I
did have a hard time trying to get to speak with someone. As you can
imagine, the weather just broke into the 80's and a lot of people
(including myself) were turning on their a/c for the first time this
year. I was told that they would be out between 2 and 6pm the same day I
called. I received a phone call from the office about 6:30pm saying that the technician would be there in about 1/2 hour. The technician did arrive as stated, he was very professional and courteous and was looking at the thermostat and the a/c unit itself before looking at the furnace since he originally thought the capacitor went bad (I had it replaced about two years ago). When he told me about the wire connected to the furnace being bad, I told him that Classic Comfort came out about two months ago to replace the downstairs heating unit and replace/reinsulate ductwork, that I shouldn't have to pay for the wire. The technician agreed and charged me only for the service call: originally 75 dollars but I had a coupon. I am pleased that it didn't cost a lot of money to fix another issue with my home.
at my house. Told me that I needed a new ignition and fan motor. Came
out a couple of days later (when I was available) and was told that the
heat exchange was bad and the whole unit had to be replaced in addition
to having duct work re-insulated in my crawl space underneath the house.
Came out the following week to perform work which took the entire day.
Kevin, Mike, and everybody else was knowledgeable, friendly, and
performed work with care and detail. Furthermore, fixed t-square pipe to
reattach to wall to prevent heat from coming out. Waived service fee
($85 value) due to the misdiagnosis of the cause of the heater not
working and installed two thermostats at no charge ($80 value). I was
pleased that the heater and insulation was fixed for the long-term to
avoid any recurring issues.
Classic Comfort Heating and Air Conditioning, was excellent! I was so impressed with them that I signed a contract with them. It was the first time I had used them, they are a small company. They paid attention to detail, and are very good with my 2 systems. I would recommend them. They weren't the highest or the lowest bid.
We noticed our A/C was not cooling on the very morning we were leaving on a trip. We called Classic Comfort when they opened at 8 and were told a serviceman would be there between 11 and 1PM. He was there early. Our coils were frozen over. Normally, he would have turned the unit off and come back much later when the coils were defrosted (or so he said), but he stayed and aggressively worked to defrost the unit. He added refrigerant, cleaned the inside of the unit (cat hair had clogged the coils), and left only when the unit was back on and he could confirm that the temperature was dropping.
We felt we got extraordinary service, given that we were worried we not be able to leave for our trip when we wanted and the temperatures in the house and outside were stifling.
The only thing we didn't like was a follow-up call we made to the office before the serviceman arrived. We reported that we had noticed the coils freezing. The dispatcher/office person told us that the serviceman and quot;probably wouldn't be able to fix it today.and quot; That was not what we wanted to hear thought the comment was unwarranted without the serviceman assessing the situation. We just wanted to report something before the serviceman arrived, in case the information would help him.
Their work was A+. They were good. Their performance was excellent. They knew what they were doing. They were very professional. I would definitely use their services in the future too. In fact, I have signed a maintenance contract with them to come out twice a year. I was very impressed with not only their price, but also their performance.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1731 Douthit Ct, Ste D, Powhatan, VA 23139
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