WINDOW KING OF AMERICA, INC

Back on 2007, I interviewed several “window” companies to replace 21 windows in my home. What I found out was that when it comes to vinyl windows construction, they are all pretty much the same. I found the difference between the companies was the way they sold the window. Specifically, a couple of the companies would up-sale for parts to cover the tops of the sides of the window frame etc. Window King, had one price for each window, size dependent (no up-sale). The price was not the lowest but when I considered the “up-sale” factor some of the other companies applied to their pitch, Window King was very competitive. I contracted Window King to replace all 21 of the windows and wrap the windows seals. They completed all of the work in 2 days. It all worked out very well. But that is not why I am taking the time to write this review. I am writing this because of their outstanding “Life Time and Transferable Warranty” in the 11 plus years after installation, I have had a few of the windows fail. In each and every case the warranty claim process was simple and direct. Window King never questioned my claim, nor did they try to deflect their responsibility. The window failed, I called Window King, they order a new window and when it comes in they drive to my home and install it. Just that simple, it is a shame that many companies are not as diligent in their customer care, after the sale as Window King. I highly recommend Window King for anyone who is looking. In case you are wondering why I am writing this endorsement now… I just had 2 windows replaced under warranty today, hassle free! Rick Merritt

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Long story short.
Was promised a 30 day turnaround and put on the "Priority List".  Told them this was only reason I was going to go with them.
     Was given excuse after excuse and they did not fulfill their word.  I even asked when I had to order by to ensure it would be done by thanksgiving.  If you can't or "may not" make the deadline...you should disclose that.
They just argued the contract said 45 days, but that does not give you the right to blatantly lie to customers. 
Asked for my brand new kitchen window back and never received it.
They used my boarded up gate without permission and let my dog out who was lost for days and cost my over $500 in vet bills when we finally got hold of her again.  They assumed no responsibility and claimed I there was no sign of a dog after he met my dog twice and we even talked about dogs.
They even claimed I lied about needing it done by thankgiving because I had contruction going on in the house.  I had only the living room and 1 gutted bathroom (2 bathrooms were done!), but regardless our family still stayed with us because thanksgiving dinner was not at our house.  I should not have to explain this to them regardless.  Whether I had family or not does not change the detaills of our "verbal contract".
This family business is very unprofessional and I highly recommend you avoid them at all costs.

unknown

Work was well done and completed on time. works where punctual and courteous at all times, I had zero issues with the completion work or the time it took to get it completed, it totally changed the appearance of the house for the better by 100 percent

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Easy to get appointment, but then it appeared that the order got lost. Factory holiday shutdown was the explanation for a 3 week delay. The installers appeared unprepared, had to leave twice for additional materials. Outside flashing was somewhat poorly done compared to other replacement jobs.

• During the week of May 27, 2013, I acquired three estimates for window replacement with Window King of America and two other companies, two providing the same estimate. I decided to go with Window King of America and on 6/4/13 I contracted them and on 6/4/13 I signed a contract for the work to performed. One of those reasons I went with Window King was once the window order was received and they started work they could do the whole house in two days.

On 6/25/13 I was called and told the windows were in and Window King would start work on Monday 7/1/13.

• On 7/1/13 I the installersarrived at 10:30 AM with a truck load of windows and immediately started with the windows on the front of the house and completed installing three double sets (six windows) by 3:00 PM which is the time they quit work and left saying they would return tomorrow (7/2/13).

From the outside the new windows looked great. From the inside awful. Two of the window had not been properly set to accommodate the 2 1/2and quot; window blind brackets. On one end the bracket protruded 1/2and quot; from the wall and the other end was recessed 1/4and quot;. All window were going to require a small bead of caulking which I understood but two of the window had an excessive amount caulking along the side. A one inch wide bead of caulking was used to fill the gap. After measuring the window width of the window that was installed to the window opening I found the window was to small for the opening. The other windows measured OK but still had a lot of caulking considering it was only there for comedic purposes.
7/2/13 the installers arrived at 10:00 AM and I asked the lead guy about the windows that were smaller than the opening, the blind brackets not fitting and the excessive caulking. On one window the cualking was one inch wide. He said he was just the installer he did not order the windows. I told him it was obvious the window was to small so why did he install it. He had no answer. I told him until these issues were resolved no other work could continue. They contacted the owner (Lee Boyd) and the one who made all the measurements for the window order who then called me. He tried to convince me they everything was OK and these windows had a lifetime warranty. So not irrelevant. I told him he needed to come see the problems and get the problems resolved before any further work could continue.
7/2/13 Lee Boyd arrived at about noon and I showed him the various problems I encountered. He measured the undersized window and opening over and over again while continually trying to convince me what was done was OK, what great windows they were and they had a lifetime warranty. His excuse for the Blind brackets not fitting was the wall was crooked. My question was, the blind brackets fit with the old windows and now they don't and its because two of the windows are to small for the opening and are pushed in to far. Lee Boyd reluctantly admitted the windows were to small and he would have to reorder new ones and continually reminding me that he was going to have to eat this cost. They would call me when the new windows came in to set up a time for the reinstall.

All other window openings were measured again and I was reassured that everything was OK. Since the caulking looked so bad he also agreed to frame in around the inside of all the window with vinyl quarter round or similar vinyl product. No work was done on 7/2/13.
7/3/13 Installers arrived at 11:20 AM and said they were late because they had to stop and get the trim for the windows. What they has was wood 1/2 quarter round. I told them it was suppose to be vinyl and was told that Lowes didn't sell vinyl trim. I asked why the didn't go to Home Depot and they said that Lee only had credit at Lowes. I told them that I knew that Lowes had and sells vinyl trim because I've purchased there before. In an effort to try and get this gob done I agreed to the wood trim. After windows were being installed and the trim could start being installed the installed asked me if I had a miter-saw he could use because they didn't have a saw (I think there's a Jim Carrie movie about these guys). I did have a compound miter-saw and let them get it out of my work shed to use. They worked until about 6:30 PM. I was then told they would not return until 7/15/13 because they were going on vacation.
7/4/13 I went outside to our back yard and there sits my $350 compound miter-saw in the middle of the yard covered with morning dew. Shows just how considerate and grateful these guys were.
7/15/13 received call from Window King to let me know the installers would not be there because they had another job commitment but would return on 7/17/13
7/17/13 installers arrived 10:30 AM to complete all the windows except the two that had to be reordered.
7/26/13 received call from Window King to let me know the two replacement windows had come in and 7/30/13 date was set for the reinstall.
7/30/13 Installers arrived at 10:00 AM, removed and replaced undersized windows. They still had no saw to cut trim so he cut it with a knife. Very professional. At some point they finished, packed up and left unanounced. The install looked OK until Ii went outside and saw the drip cap at the top of the window had not been cut properly and they tried to hide the mistake by filling the gapping voids with caulking.
7/31/13 I called Window King and told them about the problem. They said they would reschedule the installers to return to correct the problem but they did'nt know when they could return. I told them since the repair was outside I did'nt need to be there, just come fix it.
Appearently sometime during the last week of August the installers did come unannounced and replace the subject drip cap. The installers never called, left a message or a note informing me the work was done. Window King never called until Lee Boyd calls me on 9/21/13 on Saturday, 7:00 PM while my wife and I are eating dinner in a resturant to tell me the work had been completed over two weeks ago and that I needed to send him the balance of what I owed.
If Lee Boyd was in such a hurry for the balance of the contract he should have not waited for over three weeks to let me know the work was completed and then to call me on saturday night like he did says alot about what kind of guy he is.
I have a lot of neighbors whose houses were built during the same time frame as ours and they all are needing new windows. I've already prepaired a flyer to distribute throuhout my neighborhood about Window King. If he ran his business properly he would already been paid.

It was great! They were great, the sales rep was the actual owner and he came out and explained everything real well. They have competitive prices, and they are like a Mom and Pop shop, which made everything feel very personable.

The sales rep showed up on time and had done condo's in my complex before so it made things even easier. The crew showed up as scheduled and knocked out everything in a timely manner cleaning up the mess and making sure I was more then happy with everything they had done.

and very professional. There were absolutely no issues; it just came down to price.

Overall it went well enough. Examining the windows closely the morning of the second day of work, I discovered one broken latch which they replaced. While cleaning the windows 2 days later I discovered 2 more broken tabs that allow the windows to tilt in for cleaning. A phone call to the firm was placed and we were told that someone would be out to replace them. A month later I had to call back to learn they had accidentally forgotten my call. Instead of sending a service technician to affect repairs (since it would be about a 60 mile round trip for him), they would mail me the release tabs to install myself. They arrived today.
The windows seem to be well made. Ours measure approximately 4 feet wide by six feet tall - quite large. They are a bit stiff to open and close since they are new, however they don't appear to be flimsy. During installation, I did notice the absence of shims between windows and side walls. The gaps varied in width but I did expect to see and quot;someand quot; shims in the wider places but none were used.
The two man crew seemed to function well together each handling his own area efficiently. The porch and yard were cleaned up following the work each day which speaks well of the company.

The owner of the company came out and gave me the quote so I thought that was impressive. It took him a couple days to call me but then they came out within 48 hours. He was very on time. He was very professional.

We saw Window King at the local Home and Garden show and spoke in length with the owner. He was very friendly and courteous, and he was very thorough and professional in describing his product. He came out and gave us an estimate, and even helped us save money by offering suggestions for some alternate window options. Instead of replacing our triple window in the front of the house with three new windows, we replaced them with a 3-lite slider window. It gives the house a great look, it makes a great picture window, and we saved almost $400 in the process! The difference in the warmth inside the house is amazing compared to those old drafty windows. It's the best investment we have made!!

I liked working with them! They were very nice and punctual. I always received a call to let me know when they would be here. These were not standard windows and it may have taken longer than your average window project. I was very happy overall! I recommended them so highly my neighbor is considering them as well!

The overall experience was good. I was pleased with the professionalism that was displayed. The installer took care not to make a mess and took time to answer any questions I had. I was very pleased with the experience.

Lee Boyd, the owner, was very knowledgeable about window systems, and he gave me a lot of good advice about windows, as well as a good price on the windows. There was no pressure and I felt very comfortable dealing with him. The installation was done by Bobby Walker, who was thoroughhly professional and obviously enjoyed his profession. I would highly recommend Window King.

They did good work. They showed up on time, when they said they would (which was amazing). They cleaned up well when they were completed with the work. The work took two days to be completed. Their prices were the lowest that I received. If needed, I would hire them again for future service.

Window King has just done a fantastic job. They showed up every time on schedule and they were great to be around. When I had a small problem with some of the work that was done and they responded promptly and fixed everything. I would definitely use them again.

I am very happy how the job turned out. They were very thorough and responsive. I had a problem after they left as one window had a scratch on it and I called them. They acknowledged it and ordered another one and sent someone out to replace it right away. They didn't complain or ask any questions, they were very professional about it. I appreciated that from them.

I really trusted this company after dealing with them. The owner, Lee advised me to check with other companies on their price. I did and he offered the best pricing around. They actually installed my garage windows for free. They did a great job on all the work they did and I haven't had a single problem with them at all. This company was great to work with. They didn't leave a thing for us to clean up.

Satisfied is not the word for the quality I received from the man at Window World. He was generous enough to finish adding some siding along the outside of an addition I had put on without being asked to and without charging me a dime extra. I have not one wrong word to comment about that very kind man and would graciously hire him again.

I was very happy with this company, and everything went very smoothly. That made me very happy. The siding looked very good. They didn t take very long to actually finish the work. I really couldn t have asked for anything more from this company. I would recommend this company to others.