RS Andrews of Tidewater logoApproved Pro
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro

RS Andrews of Tidewater

4.5(
169
)
Electric Furnace / Forced Air Heating System - Install, Electric Furnace / Forced Air Heating System - Repair, Ductless A/C Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

ARS is a trusted service provider in heating, air conditioning, and indoor air quality. Our courteous HVAC technicians are available 24/7 to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. We are licensed and insured Estimates provided before work begins Major credit cards accepted. 100% financing with approved credit Residential and Commercial

Business highlights

Emergency services offered
46 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Our recent projects
  • 1
    New System Installation
    View Gallery

    New System Installation

Reviews
4.5169 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
14%
3
4%
2
1%
1
5%
Write a review

Filter reviews by service

Showing 1-25 of 169 reviews
Courtney L.
Dec 2024
5.0
Heat Pump Repair or Service
Yes, I recommend this pro
Zade, my technician, was very knowledgeable and thorough.
Response from

"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."

Benjamin H.
Nov 2024
5.0
Gas Furnace / Forced Air Heating System - Repair
Yes, I recommend this pro
Everyone did a great job!
Response from

"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."

Bethann C.
Jul 2024
1.0
Central A/C Service or Repair
The tech said I needed a new unit. I said I need to think about it. I new the heatwave was causing it not to cool at full power. Tech said I'll clean the coils and a replacement part. I paid $695.00 to the tech. I got a second opinion a few days later. This tech said I didn't need a new unit. The tech also said no part was replaced and the coils weren't cleaned. The tech showed me the coils and they were filthy and there was a loose coil. This tech wrote on paper what was wasn't done and I emailed to the manger of RS Andrews. I also spoke to the manager and he promise to refund my money. Ten days later no refund. Today I diputed it with my credit card company and I will make a BBB complaint. This company tried to gouge me during a heatwave and lied about the service they perform. Beware of this company.
Response from

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Rob, a call on 757-998-4206 at your convenience."

Gail G.
Jul 2024
0.5
Central A/C Installation
Company rescheduled me 4 times for an annual HVAC check. Customer service is very poor.
Response from

"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, Rob, a call on 757-998-4206 at your convenience."

Paul T.
Jul 2024
5.0
Central A/C Installation
Yes, I recommend this pro
RS Andrews arrived as scheduled to Install new system. 2nd day of use, unit was not cooling. Service tech came out, went over whole system. Found a refrigerant leak in solder joint. Technician stayed to fix system and got me up and running that night. Although hiccups occurred, the service response was excellent.
Response from

"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."

James E.
May 2024
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Tien, the technician, arrived on time, was very friendly, polite, professional, respectful, & knowledgeable, & had a good sense of humor. I was very satisfied with his maintenance service.
Sal C.
May 2024
4.5
Central A/C Installation
Yes, I recommend this pro
Did a great job
LaDonna B.
Apr 2024
1.0
Central A/C Service or Repair
My AC was working perfectly fine until RS Andrewâ s volunteered with an unbelievable rate of $20 to come out to inspect my unit for spring/summer. I didnâ t think that I needed it, as I used it nightly for a few overnight hours, but for $20, I figured, it couldnâ t hurtâ ¦ WELL IT DIDâ ¦A month later out of the blue, it stops working. I immediately suspect foul play, but decided to give them a chance to explain. The receptionist taking the call stated she cannot get anyone to come out without charging me nearly $100, thatâ s just to check what you checked a month ago? What a crock, how do I know the previous visit the tech didnâ t tamper with something to force a later visitâ ¦seems pretty convenient to me. They could have at least offered to check it, then depending on what they found, that would still be suspect, but they want to charge me out of the gate, so no thank you, that $20 special that you contacted me to offer was tooo good to be true, Now I see WHY. You should be ashamed, but I bet youâ re not. Mrs. Boone
Eric W.
Apr 2024
5.0
Yes, I recommend this pro
Service tech Barkley was very knowledgeable and took the time to explain my system. Great Job!
Marty S.
Mar 2024
5.0
Heat Pump Repair or Service
Yes, I recommend this pro
Nathan did a great job
Kyle D.
Mar 2024
5.0
Gas Heating and Furnace Service
Yes, I recommend this pro
Good work
Albert B.
Mar 2024
5.0
Central A/C Installation
Yes, I recommend this pro
$150,000
Excellent
Robert D.
Jan 2024
5.0
Yes, I recommend this pro
Very knowledgeable and informative, professional service. Highly recommended to all my friends.
James R.
Jan 2024
2.5
Electric Furnace / Forced Air Heating System - Install
Called them several times after initial install to fix stuff.
Nathan B.
Nov 2023
5.0
Yes, I recommend this pro
$15,000
Fast service and awesome to work with. Great customer experience.
Debbie H.
Nov 2023
5.0
Yes, I recommend this pro
Mike was very professional and experienced
D G.
Nov 2023
5.0
Heat Pump Installation and Replacement
Yes, I recommend this pro
None
Charlie M.
Nov 2023
5.0
Heat Pump Repair or Service
Yes, I recommend this pro
$25,600
Service person found problem right away, needed new part.
Yolanda B L.
Oct 2023
5.0
Yes, I recommend this pro
The gentleman was very helpful
Melvin H.
Oct 2023
5.0
Yes, I recommend this pro
Valencia was very courteous and knew her Job.
Peter L.
Oct 2023
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Vincent was awesome, professional and answered all my questions.
John A.
Aug 2023
5.0
Ductless A/C Service
Yes, I recommend this pro
Very Quick and easy
Kim M.
Jul 2023
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Every interaction, whether on the phone or in person has been fabulous. The customer service is among the best Iâ ve experienced across the board and the talent and knowledge of the teams/individuals who show up when needed is off the charts! I canâ t say enough good things about hiring this amazing company!
Cleopatra P.
Jul 2023
5.0
Central A/C Service or Repair
Yes, I recommend this pro
Will continue to utilize this service.
Manuel F.
Jul 2023
5.0
Central A/C Service or Repair
Yes, I recommend this pro
$35,500
The technician Mike was very knowledgeable and friendly.
...
Showing 1-25 of 169

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

RS Andrews of Tidewater is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: 8:00 AM - 5:00 PM Sunday: 8:00 AM - 5:00 PM
RS Andrews of Tidewater accepts the following forms of payment: CreditCard
Yes, RS Andrews of Tidewater offers free project estimates.
No, RS Andrews of Tidewater does not offer eco-friendly accreditations.
No, RS Andrews of Tidewater does not offer a senior discount.
Yes, RS Andrews of Tidewater offers emergency services.
No, RS Andrews of Tidewater does not offer warranties.

Contact Information

620 Lincoln St., Portsmouth, VA 23704

Service Hours

Sunday:8:00 AM - 5:00 PM
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:8:00 AM - 5:00 PM
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