J F Whitlow Jr & Sons Inc

I contacted J F Whitlow and Son’s Inc., on 4/14/2022 for a gas piping installation quote. I had just gotten two quotes’ previously for $2,883.00 and $1,645.95 and I wanted to go with the best price. I was told that they would give a better price and do a good job by a friend. The company showed up late 4/15/2022, but I didn’t mind that. Before issuing the quote, the technician asked to collect a service fee and I explained that I was never informed about any such fee. The technician then proceeded to tell me that the document in his hand stated that I was informed about the fee. I was basically being called a liar and I didn’t appreciate that so I informed him that I was recording the conversation on my RING Camera, so that he would not later say that I was irate or disrespectful towards him. The technician then walked away in a tizzy. Five minutes later I got a call from a lady at the office informing me that I was disrespectful, loud, and rude to the technician and to take my business elsewhere. She ended the call and I called back using extension 202 to connect. The same lady answered the phone and argued that I was told about the service fee by the person who took my call. She further stated that they don’t have to record calls for quality assurance because anyone with common sense would have known there would be a fee because of gas prices. She concluded by stating I could not speak with the manager and never call the business again. (The Virginia State Corporation Commission #02192268 List: •Mr. Joseph Lee Whitlow, President & The Better Business Bureau list: •Ms. Teresa Robinette, Office Manager)

I asked for a diagnostic on a leak I didnt know where it was coming from. I was at work and my wife was home and told them I was to authorize any repairs. Plumber tried calling me. Left a voice mail and never spoke to me. (Have multiple voice mails incase anyone wants proof) At that point he should've paused and not done anything further after the diagnostic. He told my wife that I said to do what's needed (never spoke to him). Pulled the toilet replaced a wax seal (it was leaking where I couldn't see). I never told him to do any actual work. So basically took advantage of my wife being alone without someone else there. So I paid a $75 diag fee which is what I agreed to. Plus 225 for a wax seal replacement. A 10 dollar wax seal for 225 that I would've told them not to do. I've replaced plenty. I would avoid them.

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Very professional and the prices were reasonable.

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They said they could not fix the leak but had to replace the faucet and water valve instead. I purchased what we needed but they still charged me $800 for two hours of labor. I feel this was overcharged.

It went very well. Everyone I spoke to has been very pleasant, they take pride in their work, and Frank performed excellent work and service at the house. Gave a written quote before starting. He had to leave so Public Works could come out and expose the water shut off valve. Came back the day after I called that it was ready, and completed the job. Frank showed me how to shut off the water supply to the house if I should need to. Stuck with the quote, as promised. I would highly recommend them, and would use them again. 5 stars!!

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quick response, prompt, professional, efficient, invoice legibly and fully written out, polite, 
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Excellent customer service from Frank the plumber! Friendly, efficient, did not waste any time taking care of all the tasks. Explained what he would be working on in which order & the why's behind everything. Loved him!! Would definitely refer him to all my neighbors & friends! As well as use this company again & request Frank!

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I called J F Whitlow initially to identify the source of a leak under my crawl space on a Thursday. Apparently, the kitchen drain line in the crawl space, at the T, had a hole approximately an inch in diameter and was leaking into my crawl space. Derek made a recommendation for a fix that required me to execute some minor home demo so he may access the pipe and perform the repair.
The following Monday, Derek was able to come out first thing in the morning and make the necessary plumbing repairs to bring our kitchen back online. Despite the lovely aroma of kitchen grey water, Derek with a calm, cool, and somewhat comical approach, dived head first into the repair and within an hour, we had a kitchen drain that that was operating as intended.
This is the second time that I've used J F Whitlow on a service call. They are typically able to provide services the very next day after the initial phone call and I find them to be professional, courtesy, and reasonably priced. 

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I am extremely pleased with their service. I called them this morning and a technician would be available this morning. The technician was polite and arrived on time. The fan would not stop running and he diagnosed the problem as a faulty fan relay. This was quickly changed out. At this visit, I inquired about maintenance service agreement. He gave me a price for that and was willing to do it at this same visit. I was also pleased they applied my Angie's List discount. I would definitely use them again. The technician was very informative and respectful.

The service was very good. The technician was very professional and knowledgeable

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woke up to 1/4 inch water in my condo.
After shutting off water, I
called them and send I "thought" a pipe had burst. Frank was there
within 90 minutes, trouble hot the problem, and had to go get piping to
repair. Came back ib 20 minutes, fix the problem and explaind the
plastic tubing was to blame.
I told him I had a coupon from Angie list and he honored it.
Very professional and personal.

Ed was very professional and explained which system he thought would work for our price range.He checked outside,crawl space,attic and air handler.He was very pleseant and professional and answered all our questions. We have had 8 estimates to the house so far, and we have decided to stop looking now,because we have found our company to do our replacement when we arrange for the finances,JF Whitlow Jr.

This service call went extremely well from start to finish.  I called at 10:00 a.m. and a technician came to our house before 1:00 p.m.  He called prior to his arrival as requested.  He was aware of the problem, having been fully informed by the person who responded to my phone call.  Once he arrived, the technician, who is a master plumber, installed a new thermostat which remedied the problem.  He worked efficiently and professionally, accessing the water heater through the garage door so not to bother the three small but vocal dogs who tried to welcome him!  He also brought booties to wear in case he had to enter the house.  Once he fixed the problem, he explained all that had been done, went over the charges and deducted the amount of the Angie's List coupon I provided.  I will certainly use this company in the future, and I appreciate the professionalism displayed by everyone with whom I had contact.

Called and said the were on there way.Arrived earlier than scheduled, very polite. Faucet looks great.

Overall I was very pleased with the service call.  They responded the same day to the original call, and came back out 2 days later to replace the faucet.   They were very clean, professional, and quick, as well as very reasonably priced.

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