About us
We offer a whole house approach to safety, comfort, and efficiency. We perform whole home performance assessments prior to making any recommendations. Our goal is to give you the comfort you desire in an efficient and environmentally friendly way. We are experts when it comes to providing effective Insulation, Heating, and Air Conditioning solutions and have built a business around quality and professionalism. You will not find a more satisfying client experience in our Industry. We might not be the biggest, fastest, or cheapest, but you will be more satisfied with our services then anyone else in our industry. We Guarantee it! Additional DBA - Thomasson Enterprises.
Business highlights
Services we offer
& Repair., Crawlspaces, Electrical Installation, Heating & Cooling, Insulation, Maintenance, Plumbing, Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 6% | ||
| 0% | ||
| 11% |
I asked a couple of my mechanical engineer friends about the service and they were suspicious. The head of maintenance for a local college campus came out and looked at the system and said that he thought it could be a number of things, only one of which was possibly the valve. But he did check the pressure of the refrigerant and said that the system was two pounds over pressure (of refrigerant that House Call had installed). He recommended that we get a reputable mechanic out to look at the system and gave me the name of the people he used for his home system.
The reputable mechanic recommended that we install an attic fan - it was over 130 degrees in the attic that day and the heat pump was fighting to keep up with that temperature. He fixed broken wires on the condenser that did not allow it to operate (wonder how that happened?). He also tested the pressure in the system and took out the two pounds of refrigerant that House Call's tech had installed. He took the cover off the compressor and cleaned the coils (that House Call was to have cleaned in May and the previous fall) and said they had not been cleaned in a very long time. All in all, he undid what House Call had done, did what they were supposed to have done, and then installed an attic exhaust fan, all for a reasonable price. The system worked fine all summer.
House Call Company billed us for the service call and we told them that we would not pay it. They cancelled the cost and said they would give us back our $229.
"(Removed member name), you have been a client of our since 2012. You know the quality of work we perform and have always stood by it. I am not sure why you feel this time would be any different. I pulled up the records and see where Brian told you in October 2014 that your unit was soiled to the point that it would have to be dissembled to be cleaned correctly. You declined this work. In addition, I see where Matt came out in May of 2015 and the only person home was the health care provider that stated the system runs fine in the morning but it does get warmer as the day goes on. It was determined that the TXV was not properly responding and you were given some options. We could overcharge the system to see if we could get a better delta T to get you by, replace the TXV, or replace the system. You decided to select the overcharge. Now you are blasting us like this is something new you were not aware of. In addition, anyone that "claimed" there were bad wires preventing the system from operating is flat out wrong as it was working when we left and you state as much yourself. Further, an attic fan only treats the symptom of a poorly performing system. It does not correct the problem. I am happy that you have found someone that you "feel" did a better job, but that does not make it so. Your system has a bad TXV and if you continue to operate it this way the compressor will fail. When that occurs, your only real option will be to replace the entire system. When this occurs, I hope you will feel different about the credibility of out company."
"Thank you for your review. It was a pleasure working with you."
"Thank you for this review. It was a pleasure working with you."
I would be very wary of this contractor and House Call of Virginia to honor their "100% Satisfaction" commitment. I'm a bit surprised that you gave "House Call of Virginia" a service award for 2013. Ray Walsh, the former employee of Energy Efficient Solutions now works for House Call of Virginia and he not only ignored my request for rectification, but was insulting in the process.
The main problem is that when the unit calls for water, it shakes the pipes in the house and rattles - eventually this will cause the pipe to fail - but they are ignoring the problem. There are other issues with the installation that they refuse to address:
1) installation of lighter gauge PVC than was recommended
2) dispensing of condensate from the unit on our sidewalk near the front door - it always stays wet and is a very poor place to vent it.
3) Poor support of the pipes running from unit 2 in the garage.
It's important to know that I've reached out to the company on numerous occasions and they still haven't repaired the problems.
Their website stresses "100% Customer Satisfaction" I didn't experience that.
"(member name removed), you know this is not accurate, and you know why you recieved the results you have."
"Thank you [member name removed]. It was a pleasure working for you."
"I am sorry you had that experience. We are always looking for opportunities to improve our Home Performance Advisors. We invest over 100 hours of training into each and every team member every year to assure the recommendations they give are rooted in sound building science. We have found times that other solutions are available to address certain issues in the short term but rarely do we find a more long term comprehensive solution then -what our Advisors present. I would be very interested in hearing more about your experience, so please contact me at 757-398-1820 so I can included your concerns in our next training. Thank you for allowing us the opportunity to serve you."
"[member name removed], please contact me at [email protected] and I will get your humidifier look at ASAP. I am not sure why you would have received that response other than it might have been handled by our after hours call center and they were confused by the request. We will take care of any issue you might be having."
"[member name removed], I am not sure you selected the correct contractor for this review. We don't service Franktown, VA which is over 2 hours from our office in Yorktown, VA. If you email me at [email protected] I will be glad to send you a reference to a quality contractor in your area."
"Thank you for the opportunity to serve your needs. We value you as a client and look forward to serving your needs again when they arise."
"Thank you for taking the time to leave the us a comment. We are very sorry we dropped the ball on following up with you. You certainly shouldn't have had to make 3 calls to get the invoice breakdown right. Thank you for your understanding and patience with us. We will certainly do better for you on the next call."
given by warrrenty company, they fixed my gas pack the same day. I made several calls to the warrenty company to help move the process along. The repairman and the office lady from housecallcompany were both very nice and professional. This was my first time using a home warrenty. It was purchased by the seller when I bought the house. It saved me a lot of money.
"Thank you for taking the time to leave us a review. It is our pleasure to serve our clients needs and we appreciate your active participation with the warranty company to move the process along. House Call Company is dedicated to serve our client's needs in all aspects of home repairs from the roof to the fence and everything in between. We would also like to offer you a Free Home Energy Checkup to help you save additional money on your energy bills through out the year. With this Checkup you will be saving immediately and know how your home rates on Energy Efficiency with a complete report that we will review with you to show additional ways that you could save even more. For more details visit our website at [hyperlink removed]. Thank you again for the opportunity to serve you and have a fantastic and warm day!"
I gave them my small camera and asked them to take pictures when they finished. The work was done correctly and I actually go more than an R-38. Very professional. Well done.
"Thank you so much [removed member name]! Please let us know how the improvements help your utility bills and over all comfort in the future."
"Hi [removed member name] thank you for your feedback. Please call me at 595-4433 or email me at [email protected] to go over your estimate. We are consistently training our advisors in building science and proper proposal generation. Any feedback you can give me to help improve them in the future would be greatly appreciated - Ray Walsh"
"(removed member name), We thank you for your comments and agree with you especially about Eric. He does rock and is an incredibly awesome guy. We are lucky to have him with our company and satisfying our clients like he has done with you. We look forward to serving all of your House Call Needs! Hope you have a safe and happy Labor Day Weekend!"
The estimator was punctual and seemingly professional. He reviewed the heat pump and the furnace in the attic and pointed out some things we were unaware of (never having gone into the attic.) Other estimators disagreed with some of his findings. More importantly, he did not address the mismatching of the heat pump and air handler capacity. The mismatch was causing the heat pump to expire in 8 - 10 years. He also made a big deal about the circuit breaker was oversized. Specifically, he said it was a fire hazard and immoral to leave it as is. His proposal left it as is.
In the process of replacing my HVAC, I got 18 proposals from 10 vendors. His proposal was the highest cost and 15% and 18% higher than vendor proposing the same equipment. When I suggested he revisit his pricing, he sent an insulting and presumptive e-mail. He also said he discussed his proposal/solution with the owner of the company and got permission to offer a "special" satisfaction deal.
I am skeptical he talk with the owner. First, his company is an accepted vendor for offering Dominion Virginia Power incentives for Heat Pump up grades. The incentive is $200 but a qualifying heat pump was not proposed (14.5 SEER vs. 14 SEER.) Since House Call Company (a.k.a. Thomasson Enterprises, Inc.) has to apply to become an accepted vendor, I doubt the own was eager to approve the less efficient machine. Second, the proposed machine did not qualify for the Federal tax credit of $300.
Some people at House Call Company are a pleasure to work with. At least one other is insulting, contemptuous, presented a proposal that was unacceptable and has soured me on the company entirely.
"I am sorry to read your post. I am the new General Manager and would like to offer you a $100 service certificate to give us an opportunity to earn your trust. HCC strives to bring an outstanding client experience every day. We may not be the largest, cheapest or fastest, but we have proven over and over again to provide the best client experience. Please contact me at [email protected] and I will send this to you today!"
the cost.
"Thank you for this review. It was a pleasure meeting you, and thank you for the opportunity."
Licensing
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FAQ
Contact Information
3301 Mariner Ave, Portsmouth, VA 23703
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