APPLIANCE ENTERPRISE

Contracted with this company to install granite countertops in a house I am renovating. 10 appointments later, still not right. This company does not value their customer's time. I have several houses being renovated and setting up appointments to meet people consumes a great deal of my time. To have to do this 10 times for a job that should have taken 2, maximum 3 appointments is incredibly frustrating. I contracted with them right before Christmas. Hal was my sales person and he's tried to remain upbeat and friendly throughout this whole ordeal. For the first appointment, when the installer came to measure, I asked them to bring out 3 samples to the property so I could see what they would look like in the kitchen. The installer brought 2. (Appointment 1) When I asked for the 3rd one, he was supposed to meet me at a certain time the next day. (Appointment 2). Instead he called an hour earlier and said he was 5 minutes away. (This became a common theme) I was unable to drop what I was doing and so he just left it on the front porch. The first installation appointment was rescheduled at the last minute for the next day. (Appointment 3) We were supposed to meet at 1 for the install. Instead, the installer called me at noon and was "5 minutes away". I rushed to meet him. (Appointment 4) During the initial install, he placed two lineally patterned pieces at a 90 degree angle to each other where there was an "L" in the counter. No granite installer who cares at all about their work would expect a customer to accept this.(Photo 1) I told him it was unacceptable. He left those 2 pieces there and took the rest. I then had to go back to the property the next day and meet the sales person, Hal, on site to see it. (Appointment 5) I suggested that a diagonal seam be employed to join the 2 pieces. Was told the owner didn't like to do them but they would see what they could do. The next install appointment, (Appointment 6) the installer did install the granite with a diagonal seam as requested. I was unable to be on site the whole time and he left it with epoxy not sanded smooth, and a ridge where the 2 pieces joined. He called me and said if I didn't like it he would come back. Additionally, one section of granite was installed with a 1/4 inch gap between the stone and the cabinet. (Photo 2) He also didn't see a problem leaving it the way it was. I requested that piece be recut and the seam on the other pieces smoothed out. I had to meet Hal on site so that he could see what the issue was. (Appointment 7). Then, for some unknown reason, when the installer came back out, he came to "see" it, not to fix it. (Appointment 8) I questioned the purpose of the appointment because it was exactly as he had left it. No response. (Appointment 9) He installed a new piece of granite where there had been a gappy one, and smoothed the corner seam. (photo 3) I *thought* we were done. I paid the balance and received a receipt showing a charge for a piece of granite behind the kitchen sink. There was not one, it was not needed with the sink we used. I called and asked for a refund for that section. About a week later, I was adding the tile backsplash and discovered that the granite on one side of the sink was lower than the other side of the sink by 1/4". (photo 4) It should have been shimmed to be level. I called the owner and he agreed to send out another installer. I told him I wanted a partial refund for all the trouble. He said he would come out with the installer if he were able and we would work something out. (Appointment 10) January 25th - over a month after I ordered this granite, there was the final appointment to fix this latest problem. The owner came out with the sales person and another installer. They stuck wooden shims under the granite in the 2 rear corners. It raised the height to level with the other side. They confirmed with me that it was the correct height. I agreed. After they left I pushed the sink back into position and realized that they did not raise the front. The sink rocks back and forth now, as the granite slab sits higher in the back than the front.(photo 5) Unbelievable. We are going to get someone else to fix this mess, and despite their competitive pricing on granite, we will not use this company again. The discount is not worth the hassle.

He was very receptive of our ideas. he took our ideas and made a budget for the project

unknown

Nice people that went above and beyond to make sure the job got done quickly.  Wish more companies operated like this!

Our designer, Matt, was wonderful and very patient with us as we changed original plans or called to ask questions. Added a breakfast bar in the middle of construction without even blinking! Cabinets have soft close drawers and under cabinet lighting which we never expected to get in our budget. Our experience was wonderful and we could not be more pleased with the finished product!

The installers made a error during the initial install by drilling a faucet hole off-center.  Their attempt to reverse the error with a repair did not produce the intended result. (Almost all natural stone has repaired surface flaws on delivery, but you have to search to find them.) That the repair was at the faucet base, a focal point for the user's eye, made it all the worse.  I was displeased.
Within an hour Brad and his crew called to say they would replace the install and two days later they made good on that promise. What a pleasure to do business with a company that appreciates quality and craftsmanship, and goes beyond the norm with their customer service.  These folks aren't happy until their costumer is outrageously satisfied.  That's rare, and I recommend you see for yourself.

The service turned out pretty good. We are still in the process of having the actual plan drawn up, but the $49.99 for consultation fee, it was a good Deal. They came out about a week after we purchased the Big Deal because we had to get the schedules correct, my work schedule and when they are going to be available. There were no extra charges to the Big Deal and no commitment to purchase or buy anything. They are customer-oriented. The one we are working with is Lindsay and she is very organized and professional. That means a lot when you have somebody who is customer-oriented. I would have to know a little more about what other people charge for that service, but just looking on Angie’s List, I think it was a fair price for what they gave. The quality was good. She said that she was going to be out here at a time and they were here.

unknown

unknown

They did great. We will use them again. They are honest and trustworthy.

Very prompt service with friendly customer attitude.

.

unknown

unknown

I loved them and they were great. They give really good service and they helped me decide what to go with. They are really friendly and helpful. Their prices are not really that bad. If something goes wrong with one of the appliances, they will come right out. I would not go with anyone else. I am thinking of doing a complete kitchen remodel and I am thinking of using them for that. They delivered the washer and dryer the day we moved into our new house. I wanted a refrigerator that did not have ice in the door and he got me one.

I purchased a Big Deal refrigerator and dishwasher tune-up with garbage disposal inspection. I was disappointed. This was not worth the money. All the technician did was vacuum the coils and pan behind the refrigerator, put a drop of oil on part of the motor, vacuum the drain lines (he told me he removed deposits from the lines) in the dishwasher and run a cycle with dishwasher magic. I mentioned that my dishes kept coming out dirty and he told me this would help. It did not. The dishes are still not getting clean. I would not use this company again.

The service technician arrived on time. He was very polite and did everything he was contracted to do, and did it well.

unknown

unknown

Planned semi-remodel of bathroom to include installation of double sink vice one sink, new cabinets, new toilet installation, some drywall work, new granite top and vinyl flooring.  The staff was very professional and although very busy were responsive to my needs.  The only issue I had was the plumbing and placement of pipes had to be changed from original plan. That change resulted in a change in the design to the cabinet placement and installation.  This actually worked out.  I thought the plumbing charge was a little high given the outcome. Overall, I was happy with the company, price, and the work.

They spent a lot of time with us going over the aspects of the remodeling. They basically designed a new kitchen for us. They were very thorough.

He was extremely knowledgable and knew exactly what was wrong. He ordered the part, which came within a week, and he fixed the dispenser within 15 minutes. The repair man was very nice and professional!

Work started last week of August.

They did an excellent job, they were on time, they had a good price, they were very prompt in there work, we tried ordering one from another company that would have taken two to three weeks and this company got it out here the next days. The installer was patient, had a good personality, and he was also very professional.