Andrews Roofing Company Inc
About us
See website for service areas. Full service commercial and residential roofing company
Business highlights
Emergency services offered
28 years of experience
Services we offer
EPDM, Modified, P.V.C.), Residential, commercial and industrial repair, copper, flat (TPO membrane, gutters & storm damage., installation & maintenance of roofs including shingle, metal, replacement, slate and shake
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.334 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 3% | ||
| 9% | ||
| 6% |
Showing 1-25 of 34 reviews
Jennifer E.
Sep 2017
They were unprofessional, messy, ripped our pergola canvas (to their credit they did replace it), bent the front gutters, destroyed the base of our column on our front porch (to repair this they used wood putty and MDF which is crumbling and not secured to the porch), left nails and trash in the yard, left exposed plywood on the roof, did not replace the barrier paper in places after removing the old paper -there is a second leak in the garage, and now refuses to respond to emails and texts. Our new roof is leaking in our master bedroom, creating damage inside our home. The roof was installed late last year Nov/Dec 2016. Any inside ceiling damage from their faulty installation falls on us to repair due to the standard warranty. They were chosen by us over another comparably priced company because I felt using a company that has a Christian background would display integrity. The salesman goes to our church and freely witnesses about Christ. The owner seems to be of similar mindset. After the initial install was complete, we requested a meeting because the shingles were lifting and not neatly placed, there was exposed plywood in some of the angles, and the trash was not removed. The person responsible for our project did attempt to fix these issues. He is also the person who "repaired" the front column. Approximately 6 months post install, we discovered the leaks and the "repaired" column crumbling while also not making contact with the foundation. I called the office, no return call. I used the prior Angie's list complaints to discover the owner's cell number. He assured me everything would be "cleared up" while quoting 1 Cor 13:12. (I think). He sent his commercial supervisor, Phillip, to review our concerns. Phillip discovered a hole near our window that may have contributed to the garage leak and re-positioned some shingles over the master bedroom. We have now (understandably) repaired that ourselves, but still have leaking in the master bedroom, a broken column, and no barrier paper under the front shingles. Several texts and an email later, the only correspondence we have had is a bill marked "paid" for his visit to our house.
Jennifer E.
Sep 2017
They were unprofessional, messy, ripped our pergola canvas (to their credit they did replace it), bent the front gutters, destroyed the base of our column on our front porch (to repair this they used wood putty and MDF which is crumbling and not attached to the porch), left nails and trash in the yard, left exposed plywood on the roof, did not replace the barrier paper after removing the old paper and there is a second leak in the garage, and now refuses to respond to emails and texts because our new roof is leaking in our master bedroom, creating damage inside our home. The roof was installed late last year Nov/Dec. Any inside ceiling damage from their faulty installation falls on us to repair due to the standard warranty. They were chosen by us over another comparably priced company because I felt using a company that has a Christian background would display integrity. After the initial instal was complete, we requested a meeting because the shingles were lifting and not neatly placed, there was exposed plywood in some of the angles, and the trash was not removed. The person responsible for our project did attempt to fix these issues. He is also the person who "repaired" the front column. Move about 6 months post install and we discover the leaks and the repaired column crumbling while also not making contact with the foundation. I called the office, no return call. I used Angie's list complaints to discover the owner's cell number. He assured me everything would be "cleared up" while quoting 1 Cor 13:12. (I think). He sent his commercial supervisor to review our concerns. He discovered a hole near our window that may contribute to the garage leak. We have now repaired that ourselves, but still have leaking in the master bedroom, a broken column, and no barrier paper under the front shingles. Several texts and an email later, the only correspondence we have had is a bill marked "paid" for his visit to our house.
Response from Andrews Roofing Company Inc
"I have recently been in communication with this customer and this review comes as a surprise. I will contact this customer immediately. Based on our text conversation as late as this week I understood that everything was in order. I did instruct a manager to make a repair to the column and told the customer to contact me if they had any issues such as leaks. This roof is under warranty. We pulled shingles off and showed the customer new felt paper underlayment. I am available to discuss this case or any other with anyone. Robert Andrews ll, president Please be mindful that anyone can make comments about Andrews Roofing as they wish on this venue. We are not given an opportunity by this site to answer to said complaints. The Better Business Bureau for example would contact us and investigate this before they would allow it to affect our reputation. I assure you that Andrews Roofing stands behind its work."
Mary M.
Sep 2017
The response time was not the greatest, but they conveyed this ahead of time. They were honest about it at least. They did a really good job though, and it was a reasonable fee. They do great work, and are near by.
Nicole D.
Sep 2016
DO NOT USE ANDREW'S ROOFING UNLESS YOU WANT A LEAKY ROOF IN 6 MONTHS. I bought a house that had its roof put on brand new by Andrew's Roofing in January of this year. The day I closed, July 19th, there was a big rain storm. I came to my new home the next day excited only to find water spots (that weren't there during my closing inspection) from the roof in 2 rooms. I had the paper work with the warranty so I called. I was told I had to wait at least 4 weeks for them to come inspect it to see if it was indeed warranty work. Ridiculous amount of time to wait for a leak in your roof during the rainy season. Their excuse for the wait? They had a lot of calls in for leaks under warranty (hmmmmmm). They eventually came out and "said they fixed" the issues where items weren't properly sealed on install (they installed it). Now remember they WILL NOT FIX ANY INTERNAL DAMAGE that is caused by their shoddy workmanship. Called a second time a month later because of a leak in another spot. Another 4 week wait because of SOOOOO many warranty calls. They told me that one is because my window seal is leaking and charged me $150.00 for nothing. Now here I am calling yet again (only owned the house about 2 months now) for the same 2 original spots they told me they fixed. I have water leaking into those rooms through the attic and the ceiling drywall is soft and dripping. Again at least a 4 week wait while my roof leaks anytime it rains because they have too many warranty calls. **PLEASE DO NOT USE THIS COMPANY.** They don't care about you, other than the money in your pocket that they want in theirs.
Deborah K.
Nov 2015
unknown
Mike D.
Nov 2015
unknown
James G.
May 2015
unknown
Response from Andrews Roofing Company Inc
"Thank you sir for your business and for taking the time to review Andrews Roofing on here! We will share your rating with the team to encourage them. Please contact me any time for any reason. Robert Andrews ll"
Mike L.
Jan 2015
After getting the VP of the company to call and guarantee they were going to start the job in 2 days, everything was great. They came and completed the job and cleaned up after themselves.
Response from Andrews Roofing Company Inc
"We just want to thank the customer for his business. We appreciate it very much. Please feel free to contact me. Robert Andrews ll"
PAULA M.
Dec 2014
unknown
Response from Andrews Roofing Company Inc
"We appreciate the customer's business and the comment here. I will make sure our people involved in the job get recognized for their efforts. Thanks, Robert Andrews ll"
Clyde B.
Sep 2014
unknown
Response from Andrews Roofing Company Inc
"We respectfully disagree with the customer's assessment. The roof was installed as per the manufacturer's specifications. The manufacturer has inspected and passed the roof and issued a 50 year warranty to cover workmanship and material. Yes, in this case the manufacturer actually has enough confidence in our installation that they stand behind it and guarantee it. We are a certified installer of their material and they inspect every 50 year roof system we install. Sincerely, Robert Andrews ll, president Please call me to discuss. 757-286-7400"
Robert T.
Mar 2014
the roofer was quite familiar with cement tile and was relieved that I had a few tiles to supply for the job..... no complaints... he also fixed a leak in the garage roof.... I now have a dry garage for the 1st time in 10 years!!! only issue was that a few squirrels were caught inside my house after the repair.... but that was my problem!!
I will use them again..
I will use them again..
Response from Andrews Roofing Company Inc
"Thank you so much for taking the time to review Andrews Roofing on Angie's List. I will pass on your comments to our staff as encouragement. Please contact me directly if you ever need me. Robert Andrews ll 757-286-7400 [removed hyperlink]"
Christina U.
Jan 2014
This company was prompt in providing a quote. They did the job in one day, without interuptions and clean the job site before they left.
Response from Andrews Roofing Company Inc
"Dear customer, I just want to thank you for the job and for taking the time to rate us on Angie's List! I will commend all of those responsible for your good experience. Robert Andrews ll"
Sharon B.
Dec 2013
The whole staff at Andrews Roofing was incredible from the office staff working with the city to get my permit, removal of the existing metal roof, and installing a new metal roof. I have a metal roof put by a different company 6months prior and had nothing but trouble with it. I contacted Andrews based on the A rating on Angie's list and talked to a couple of people and found that they were the best in the area for metal roofing. The previous company did not remove all of the existing roofing material prior to installing the new metal roof. Andrews staff took off all the metal from the prior company and then took off all the roofing material that that they left behind. It was so amazing to see a company take pride in the work that they were doing. We have had the new Andrews Metal roof on for 4 months now with no issues. Thank you to everyone at Andrews Roofing! You have completely eliminated all the stresses that were created by the previous company. Thank you again!
Response from Andrews Roofing Company Inc
"Thank you for your kind words our much appreciated customer! I will be sure to show your comments to all of our employees . It is always very encouraging to hear this type of feed back. Robert Andrews ll"
Virginia W.
Nov 2013
They were on time around 8Am and I was able to climb up the ladder to see the damage before I left for work. They were filling up a truck bed with my bad roof. When I came home that evening it was done and everything was cleaned up. The city inspector came out the next morning to approved their work, After we paid the remaining balance they sent me a nice letter and warranty paper and we are very happy with our new roof and assurance for 20 years warranty.
Response from Andrews Roofing Company Inc
"Thanks dear customer! We appreciate your business very much!"
Fred K.
Oct 2013
Had to return to fix siding that was replaced properly
Response from Andrews Roofing Company Inc
"We thank the customer for his business .Any customer may always call me directly to make comments. In fact, when people call and contribute to us in this way, it helps us improve. We see it as a gift really. Sincerely, Robert Andrews ll , president 757-286-7400 [email protected]"
James J.
Aug 2013
The leak still occurs. I have hired a different company. We will see if they can fix.
Response from Andrews Roofing Company Inc
"After seeing the customer's comment, I contacted him immediately. Recently, the customer and I have been working together to stop this tricky leak. In the beginning we did 2 separate repairs to 2 separate items on his roof. We stopped one leak but the other one continued. After this is when the customer wrote his comment. To address this stubborn leak, after his comment, we did a free water test and tried a very non-invasive repair on his copper roof just to see if it would work. It is kind of a "process of elimination" so he does not spend a lot of money making any unnecessary repairs. We just want to stop the leak. In the most recent storm it was still leaking but had slowed down, as per the customer's observations. We are scheduled to visit again and take a couple areas of roof flashing apart and "trouble shoot" the areas. It is the only way we will be able to find the leak without tearing it all out and starting over. When we find the problem, we will fix it and do no more work. This is a 110 year old house and some of the work done approx. 10 years ago when the roof was replaced by someone else was done ok, but not all the way right. Don't get me wrong- they did a decent job but probably could have taken a little more time on the small details to avoid future problems. Because of this, there are 6 or 7 possible reasons why it is leaking and all of them could actually be contributing. Our non-invasive repair done after the water test was caulking a very small hole we found on the copper roof, for example. Why do anymore work until we know if this hole is causing the problem. We are going one step at a time so as not to redo things that are unnecessary. Our leak tech Don was chosen for this process because of his 30 years of roofing and approx. 15 years of repairs only. He and I will see it through to the end. In fact, I was present at the free water test and will be dealing with the customer directly until the problem is 100 % resolved. We could fix everything that is not quite right but he would spend about $1500 for us to do so. The customer and I discussed it and decided just to stop this leak, and we will. We are here to meet his needs. To summarize, he and I are working it out for the best resolution. Thanks Robert Andrews ll, president"
Narcissus S.
Aug 2013
The work went as expected. At this time a year later, I am satisfied with their work.
Elaine S.
Aug 2013
Damaged light fixture and did not acknowledge until pointed out to them. Also roof gritt all over the deck and the roof of the car, scratching the paint. Promptly replaced light fixture but say they can't understand how the roof grit got on the car. I guess the same way it got all over the deck.
Response from Andrews Roofing Company Inc
"We repaired the damaged light on the deck in "good faith" because it was an inexpensive item. We do not believe we broke it. After being notified about this members concern our VP, Ben Chaney, met the member on site to gather the details. After he investigated the damage to the car he found that we could not have caused this damage. She disagreed, so we turned it over to our insurance company. As an independent party, they investigated it and found that, " Andrews Roofing was not responsible for the damage." They made her aware of their findings. As you can see from all of the positive reviews that our company has received, this review is not a reflection of the standards we adhere to. Sincerely, Robert Andrews ll , president"
ANTHONY P.
Jul 2013
Salesman was extremely efficient and even went into the attic and checked every corner of the underside of the roof to give us a thorough estimate. He even found a small leak that had just started developing. After the contract was negotiated, they stated a dumpster would arrive the day before the expected start date, then they arrived with 7 men as I was leaving for work at 7AM with the family staying in the home, and when I returned that afternoon at 5pm the workers were picking up the last of any debris that had not made it into the dumpster and the entire roof was finished. There was not a nail or scrap of shingle or wood to be found anywhere on any side of our house. They were slightly more expensive than the lowest bid we received, but completely worth it. Our neighbor decided to use the lowest bidder we had interviewed and it took them three days to do the same size and style of roof. I would gladly use Andrews roofing again.
Matthew D.
Apr 2013
I had a problem with a leaky roof. I called Andrews on a Monday morning, and they had someone at my house by noon on the same day. The two professional representatives identified the source of the problem, corrected it, cleaned up after themselves and were gone within 45 minutes. I couldn't ask for anything more.
Aaron C.
Nov 2011
We had a little problem but they took care of it. I would recommend them to family and friends.
Ray B.
Oct 2011
realize that there are many roofing companies which will not do flat roofs or low pitched roofs.
ABIGAIL Y.
Oct 2011
They did a great job. They came out on time. We also wanted to paint the gutters so they brought the gutters over and let me paint the gutters before they put them up. They were so much flexible and that was nice. I will use them in the future.
Daryl R.
Oct 2010
Went fairly smoothly, with the exception of the first couple of days, when their workmen basically had to wait around for equipment that would afford them access to our 3rd story roof. Once started, the work was done quickly. They pretty much cleaned the perimeter each day, and came back to "re-sweep" the area after we found some scary looking nails. They also repaired a couple of scratches that were made on our stairs by a ladder. They were most responsive, and I would recommend them.
OSBORNE B.
Aug 2010
I felt that the price was low. Mr. Andrews was always here and was available. He always answered my questions and let me know what was going on. He was very responsive. I would definitely use his services in the future too.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Andrews Roofing Company Inc is currently rated 4.3 overall out of 5.
Andrews Roofing Company Inc accepts the following forms of payment: CreditCard
No, Andrews Roofing Company Inc does not offer free project estimates.
No, Andrews Roofing Company Inc does not offer eco-friendly accreditations.
No, Andrews Roofing Company Inc does not offer a senior discount.
Yes, Andrews Roofing Company Inc offers emergency services.
No, Andrews Roofing Company Inc does not offer warranties.