Vivacity LLC

Terrible. Not a single part of her contract was honored. We went through groupon for a refund of the original purchase but the additional purchase had to go through small claims court.

Bought 2 groupons. One for four hours organization and one for one cleaning session. After rescheduling several times and them arriving quite late, they did accomplish their goals. Not perfectly, but adequately. I bought a package with them directly that was to consist of 5 hours of almost any service they offer for $100/month.  I received ~2 cleanings and nothing since. When they stopped showing up, I stopped paying.  I'm still owed at least 17 hours and while I received an email stating the owner desires to make things right, I'm doubtful. 

I ordered a Groupon for 6 house cleanings from Vivacity.  It took a month to finally get ahold of someone to attempt to schedule the .  first cleaning.  They did not have availability for another month.  When we waited a few days to find a day that would work a month out we called back to schedule.  The individuals that we spoke to said they no longer worked for Vivacity because of their "unethical business practices."  We still tried to schedule another cleaning and they ignored our calls and emails for another month and a half.  We ended up getting a refund from Groupon.

I purchased a Groupon last spring (it is now October) for three cleaning sessions, a two-person team for two hours each. To schedule the first session, I made dozens of phone calls--mostly to a voice mailbox that was full, but a couple reached the voicemail itself, so I did leave a couple messages--that remained unanswered. I sent dozens of emails as well. I used two different phone numbers and two different emails. When too many Groupon customers complained and Groupon took action themselves, Vivacity
finally sent me an email to schedule the first of three purchased cleanings--just randomly chose a date and time. They did show up (I do not know whether they were timely, as I was not home at the time). I cannot say much either way about the cleaning itself; someone had obviously been there and cleaned, and although the house was not truly clean, it takes longer than four hours to thoroughly clean the house. So on that score, I lack information--I have no idea how the house would have looked if they'd been hired for a full cleaning rather than a set amount of time. I'm still struggling to schedule the second and third appointments, and it has been almost six months. The online scheduling system doesn't work for Groupon customers as far as I can see--at least, when I try to access it, it just tells me that nobody is available. I might just accept my losses and move on. For the record, I'm not quite clear where Vivacity headquarters is located, so the information I gave on that score might be misleading. I gather the Groupon was part of a plan to expand and they now cover DC and suburbs, both Virginia and Maryland, all the way to the Baltimore area.

We contracted Vivacity through Groupon and were immediately unable to schedule service. They were unresponsive by phone or e-mail. We eventually did schedule our housecleaning on their Website, but received a message two weeks later that our appointment had moved. One day before the cleaning we were contacted by phone, requesting that the appointment time be moved. We asked that it stay as scheduled and worked out a compromise time. The service sent one cleaner (not two as advertised) but an adequate job was performed.
After this first visit, Vivacity scheduled all subsequent visits. We contacted the company and were told that they were overscheduled over the next four months. We could only reliably redeem our Groupon purchase through other non-cleaning services (such as Hoem Organization or Shopping). After this experience and after seeing a history or similar relations with the company on Better Business Bureau and Yelp, we requested and received a full refund from Groupon.