
Image Flooring Kitchen & Bath
About us
Image Flooring, Kitchen & Bath is a customer friendly kitchen & bath remodeling and flooring company with a beautiful showroom located in the heart of Oakton, Virginia. IMAGE employs in house contractors and has a General Contractor on payroll. When considering a major project/investment, our clients have piece of mind that we are a brick and mortar company and cannot pull up stake and run off into the sunset. IMAGE celebrates over 17 years of satisfied customers and looks forward to many many more years to come.
Business highlights
Services we offer
All Floor Coverings & Accent Walls (carpet, Design + Build interior/exterior., bamboo, cork, electrical & construction. Free Initial Design for Angie's List(20/20 Design CAD Program) & Consultation. Finished Basement, etc) Kitchen & Bathroom remodeling. Full cabinetry line custom & semi-custom with design programs. We design & Install - all in house. Plumbing, glass, hardwood, porcelain, tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
12% | ||
0% | ||
0% | ||
4% |
"Well typical. The job was for $30,000 and Mr. [Member Name Removed] kept adding stuff and complaining that the last contractor he had to sue (see a pattern here?) He kept moving the goal post. I went to middle & high school with his wife and gave them an amazing price. He said "no change orders" and then kept upgrading and holding money hostage. Example: Exhaust vent in small bathroom - he demanded that we put it in the center of the room, I explained we put it where the original was and that an exhaust was not a fixture and didn't go in the center like a light. He didn't agree & wanted me to do it for free. His wife is awesome and I love working with her. The bathroom are GORGEOUS. I did get upset b/c the bathrooms were done and he was holding $10K and offered me $1K. And yes, during this pandemic where I the business owner have literal family's mouths to feed - I did get up set. And the pictures here are laughable. Please show the finished product! You wripped my company off $5000 so when the extra knobs came in, I wasn't very motivated to contact you. I can't BELIEVE you wrote this. I still love your wife. All I can say is, it's fortunate for our company that we have 2 decades of VERY HAPPY clients and that even with this VENGEFUL "F" we still average an A. :)"
"Thanks for the awesome score! Really appreciate it :) Great customers like you make all the hard work really worth it! Thanks again!"
"Hi [Member Name Removed]! Wow, thank you for the great review. It was a pleasure working with you as well! It was particularly cool getting to sample your husbands state-of-the-art sound system! Very cool! I'm glad you are happy with the kitchen (quite the transformation) and look forward to working with you on your bathroom project. We are here when you are ready! Thanks again! A good word of mouth has kept us busy for going on 14 years!"
"Very kind of you to say such nice things. It was a pleasure working with you both as well! And I agree 100% that you must trust the people you let in your home. As I recall, you guys went out of town for a part of the remodel - THAT'S TRUST! Thanks again for taking the time to write a review, means a lot to us!"
The second floor was all new flooring. After a while, the floor began to tent in many places. It is like walking over ridges. It is not laid properly. I have asked a few people that I know to look at it and they said it was laid down improperly. I asked the owner to take a look and he said it was the subfloor. He sarcastically asked me if I thought he built this house! He got a little angry that I was suggesting that he do something to fix it. I felt very uncomfortable. If the subfloor was uneven or ridged (doubt it since all the neighbors houses are fine), shouldn't the subfloor have been fixed first?! Bad craftsmanship and even worse customer service.
"The flooring on both levels look beautiful. I think the "F" rating is a little harsh. We did a lot to accommodate a special stain, trying to match the new stain to the pre-finished new wood upstairs which are maple. The first floor was oak, this was a challenge but we went the extra mile to make it work. Looks great. We had a special stain mixed and sent an employee out very quickly to touch up the baseboard. The client withheld $500 even after we painted. The prefinished flooring on the second level was installed to industry standard and looks fantastic. We have been servicing that neighborhood for over a decade with nothing but glowing reviews. This particular client was very passive-aggressive at every stage of the transaction. We would prefer not to do work for this particular client in the future. Lastly, I would note that the address listed on this complaint is not the address where we installed."
"What a great review, thank you! Your project was fun! We are very proud of the final product. It is very validating to hear such kind words about our company and all the employees who work together to make our project go smoothly. The key, I think, is that we really do care about your happiness and making your home look as beautiful as possible. Thanks again! Reviews like yours keep us energized!"
"Thank you so much for taking the time to write a nice review about our work. We really appreciate your kind words. I will let the crew know. Once again thanks a million!"
"Thank you for taking the time to review our work. It was a pleasure doing all the different projects in your home. I will pass along the kind words to the crews. Thanks again & enjoy your new renovations!"
"Thank you for the great review! The floors you chose are exceptionally beautiful, the job turned out great and we hope you enjoy them for many many years to come! Again, thanks for taking the time to review our company."
"Thank you very kindly for the great review! We work diligently to provide the best service and always try and keep our client up to date with special circumstances. We look forward to doing any future work and will keep the same level of professionalism whether it is more flooring or a kitchen or bathroom remodel. Thanks again, and please let us know if we can assist you in the future."
"Thanks for the awesome review! You guys are great to work for and we hope to be able to do future work with you again! Again, thanks for taking the time to review our company. We really appreciate it :)"
"Thank you so very much for the great review! We take a lot of pride in our workmanship and the quality products we offer and it's very satisfying to hear that it is appreciated. With all the elements involved with your bathroom projects, I'm grateful that you trusted us to lend our expertise when picking out the vanity, the granite top, the fixtures, the tile, among all the other little details that made your projects so pleasing to the eye. It was a pleasure working with you and hope to work together again in the future! Thanks again, your compliments are well received by the entire crew!"
The installation process took two days to complete. The work was done by subcontractors who work with Image Flooring but not direct Image Flooring staff. On the first day, James came and looked at the space. There was a confusion as to who was responsible for prepping one of the areas. James took care of the issue. The installers were conscientious of our desire on how we wanted the floors to be laid. The workers cleaned up at the end of the day. On the last day, we felt the installers rushed to get the job done. For that reason, we gave them a B on quality. If they had not rushed, the area they were installing would have looked better. They were responsive to feedback and make the changes we've requested, how we wanted the floor to lay, how we want the shoe molding to be connected.
We really appreciated James's responsiveness. We had some issues with removal of glue and how the threshold connecting the existing tile and new flooring looked. James sent someone out within few days and made sure we were pleased with the result. On the 2nd day of installation, one of the areas required leveling, James sent over one of his guys right away and again resolved the problem right away. Overall we are pleased with our experience and would be happy to recommend Image Flooring to others who might need their service.
"Thank you very much for your well thought out review! And thank you for choosing Image Flooring, Kitchen & Bath to do your work. We always strive to place the focus on your needs. Sometimes it takes a little more effort or even more than one trip, but we always do the best job possible. Thanks again for your wonderful review and please contact us with any other jobs you or any of your friends and family may have in the future. It was a pleasure doing business with you."
"Thank you for the time to write a review! We are glad you are happy with the work, it was a pleasure working with you. I'm over the top happy that you wife still mentions how nice the kitchen and flooring are! It's responses like yours that truly makes our job well worth all the hard work! Enjoy your kitchen and flooring for many many years to come!"
We were most pleased with our entire experience with Image Flooring Center for the selection and installation of ceramic tile in our entry and kitchen and ceramic tile with electric radiant heat in our sunroom. They helped us select the tile for the project. As soon as we selected the tile, their estimator came out to measure and we received their estimate the following day. Their crew not only prepared the subflooring and laid the radiant heat mats and tile, but also completed the electrical installations for the heated flooring. (The other flooring company we talked to would only lay the heating mats and would leave all arrangements for the electrical work to us.) The tile floor is beautiful?and warm. All of Image Flooring?s work on this project was done in a timely and professional manner.
After our favorable experience with Image Flooring Center for the floor tile project, we also selected them to install wall-to-wall carpeting in other rooms. Again, the estimate came in promptly and the carpet installation was excellent and completed in a timely manner. We would use this company for future projects.
"Thank you for the great review, it is very rewarding to have our clients express their satisfaction with the projects we've done in their homes. We're glad you like the tile and carpeting, they will give you many many years of great performance and beauty. We look forward to working with you again in the future. Thanks again!"
"Thank you for taking the time to share your experience with Image Flooring, Kitchen & Bath. We make it our goal to ensure your happiness with any project we do in your home. Enjoy your new bathrooms and we look forward to seeing you again."
Adriano and the team showed the same punctuality and diligence as when they remodeled the bathrooms, and because both parties to the transaction worked hard from the start to ensure that each knew exactly what could be done and how it would be done there were no hitches to speak of in the roll-out. Because it is a small team - no more than three workmen - and Adriano does all of the electrical, plumbing, and cabinet installation, it is easy to communicate what you want done - and for him, a seasoned artisan, to advise on the best options. Also, the quality of the cabinetry (Shiloh) is excellent. Major contractual housework is inherently inconvenient and fraught with unexpected issues, but if or when I want another job done, I know that I can depend on Image.
"Thank you for the wonderful review! It was a real pleasure working with you again. The unique tweaks we made together on the design layout turned out really great! The Computer Aided Design is super helpful, I agree :) I appreciate the kind words regarding the crew, they really do work hard and efficient. Thanks again for allowing us to make improvements on your lovely home! We look forward to any future projects you may have in the years to come."
"Thank you for taking the time to write a review! We feel privileged that you've entrusted us with so many projects in your home! The finished spaces are absolutely awesome! We hope you enjoy them for many many years to come! Thanks again :)"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.