Air Pro Heating & Air Conditioning, Inc.

Always have gotten prompt, professional service. Never had an issue. Will not hesitate to use their services again.

The work always been finished in a timely fashion and everything works perfectly.

Great. Always professional.

Mike at Air Pro was amazing. Although we were not able to get the part in I still appreciated his services. He was prompt and very professional.

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We have used Air Pro at two different houses since the early 2000's.  They are very professional, and willing to take extra time to educate about different HVAC systems, options and configurations.  In this case, they replaced our 15-year-old HVAC system with a new high-efficiency system.  The work went smoothly, they were clean and respectful of our property.  They made sure we understood the different choices before and during installation.  The unit has performed very well since installation, and we continue with them for bi-annual servicing.

Thorough check.

Mike, the owner and lead technician at Air Pro is awesome, easy to work with and a pleasure to be around. All support personnel were awesome too. We will no longer let anyone touch our heat pumps unless they have Air Pro on their truck. Nugent and Sons will not be called upon again.

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I will use Air Pro for all my heat and A/C until one of us wanders off this mortal coil. To say I am extremely satisfied with Air Pro's services does not state adequately the level of satisfaction I feel. Not only did Mike of Air Pro repair my furnace on the coldest day in the D.C. area in over a decade, but in doing so he saved me from having a new furnace installed at a cost of $2,640.
      Let me tell you the story of how Mike of Air Pro rode to our rescue on the coldest weekend of the year after another company despite two attempts could not repair my broken furnace.
      My furnace first stopped working on Feb 14, 2015. At the time that was the coldest day of the winter. I first called Mike of Air Pro but got his voice mail message. I hung up without leaving a message which almost  turned out to be a very costly mistake.
I then called the company who installed the furnace less than 10 years ago. Their repairman arrived at my house within a couple of hours. He tinkered with the furnace for about a half hour. He announced the "flame sensor" was dirty and cleaned it. The furnace started working. I was charged $96
      The furnace worked intermittently for the next week. It was never off for very long because  I'd tinker with the thermostat or the on/off switch or another do-dad. Eventually I'd get it working again.
      I called the other company and told them the furnace was working intermittently and asked them to come back out to fix it properly. That company told me that it would be extremely hard to track down an intermittent problem and to wait until it broke down completely.
      On Feb. 20, 2015, the coldest night in over a decade, the furnace broke again. This time I could not get it started  I called the 1st company again and they sent a different repairman within a couple of hours. He spent a good hour and a half trying unsuccessfully to get the furnace working. He pulled the cover off the junction box on the outside of the furnace (but regrettably not the cover from the inside box). This repairman told me that it might be the electrical wire running to the furnace but he wouldn't even look at the main electrical panel. Long story short, eventually he announced that the furnace circuit board was bad, that it would cost probably $1,000 to replace it and that I'd be better off buying a new furnace which his company could install on Monday for $2,640. Until then we would not have any heat. This was Friday night of the coldest weekend in decades.
After the repairman left, my wife, wonderful woman that she is, suggested t again call Mike of Air Pro to get a 2nd opinion. I did as she suggested.
      That night the temperature in the house went down to 52 degrees, It was so cold our dog stood in front of our one space heater to stay warm. Suffice it to say neither my wife nor I were excited about the prospect of another 2 days without heat or of spending $2,640 for a new furnace or $1,000 to repair the old one.
      Around 10:00 the next morning Mike of Air Pro called. He said he'd be there by noon. He arrived around 11:45 and I showed  him the furnace. Within 10 minutes of his arrival Mike was pulling the cover off the inside junction box. He looked inside, turned to me and said do you see anything wrong. From about 8 feet away I could see that the wires inside the box were burned. What had happened was that the ground wire connected to the inside junction box had broken and eventually the other two wires shorted out. He connected it. I turned the power on and adjusted the thermostat. The furnace immediately started working and has operated perfectly ever since. That broken ground wire was the sole problem with my furnace.
For this he charged me $155. I would have willingly paid much much more.
      As to the1st company to its credit it did refund the $96

Rob came out to perform our service. We were the first appointment of the day -- he was here at 7:30 a.m. We've met him before. Soon after we moved in  to this house, we had problems with the A/C. He diagnosed and fixed the problem, which turned out to be a bad thermostat. We enrolled in a service contract with the company (they come out twice a year, fall and spring, to service the heater and A/C before it's used for the year) based on our great experience with Rob and AirPro. Beyond his effective service, Rob is also a pleasure to talk to and was very open and willing to answer all of my questions during both of his visits.... and I ask lots of questions!

We started having problems with our A/C unit about 3am on Friday 9/5.  I was able to contact Air Pro at 8:30am and Danny was able to come out and check our unit by 1:30pm and get us back on our feet within the hour.  He had diagnosed a system leak earlier in the summer, so we knew the problem existed and we were trying to put off installation of new heat pump until the fall. 



Danny has always been great about riding to the rescue on short notice, since we bought our house five years ago.  He was recommended by our realtor and he has been great for us.  We have him come out to do semi-annual inspections and cleanings of our filters.  We like him so much, he'll do our system upgrade in October.

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They're certainly dependable, trustworthy, and low-priced.

I called Air Pro at 9 a.m. because my air conditioner was blowing room temperature air.  They were able to schedule my service for the same day and the technician (Robert) showed up as scheduled.  He looked over the system and was able to diagnose the problem quickly and accurately.  He walked me through everything he was doing while he worked and explained my options, which ranged from adding refrigerant to repairing the leak to replacing the air conditioner.  He didn't try to pressure me into anything, which was a welcome change from service providers in the past.  He also adjusted the blower setting on the furnace to make the system work more efficiently and pointed out a mistake made by a previous contractor.   I chose to add refrigerant for now, with the intent to replace the system down the road.  I will certainly call Air Pro when I do!   Great job--thanks!

We've used their services several times and they've been very good.

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It was excellent.  I've been using him for years.  He is good.  He has a fair price and excellent service.  I can always count on him.

Mike was great - very punctual, friendly, and competent.
I was a little surprised that I had to seal the ends of the pipes through which he fished to AC connection, but I guess he thought it was the landscaper's job, and they thought it was his - he was very helpful when I called to ask for advice as to what to use.
Good rates.
Will certainly use again.

He was very personable, very easy to work with. Made changes as we needed them. He did some complex organization for us since we were living overseas. He did some jumping through hoops for us.

Mike is an experienced professional with an outstanding sense of customer service.  He is available, responsive and provides complete solutions taking into account family budgeting constraints.  His servicing of our account did not end with the installation.  I highly recommend Mike Gunnell and Air Pro to anyone seeking a new air cooling and/or heating system.

Great! With almost 18 years' experience with Air Pro in two homes, we are confident that Mike never steers us wrong and always has our bottom line in mind as well as making sure systems are functioning efficiently.

It was great! He arrived on time, he always does, he did the work quickly and efficiently. He is the most trustworthy, polite, professional, knowledgeable person who has ever worked on our heat and a/c system. We trust him completely. He has kept our ancient heat pump working for years past its usual life instead of telling us we just need to replace it like other companies would. This of course has saved us thousands of dollars on a new system. We can't say enough of good things about him. My husband said the other day how lucky we were to have found such an honest, dependable person to rely on for heat and a/c needs.

Mike is excellent, one of the most honest individuals you will run in to. During servicing, a part of the unit broke off in his hand. He showed it to me and admitted he inadvertently broke it off during inspection. With my luck with dishonest servicemen, this could have gone alot of different ways and cost me alot more. He urgently got another part and installed it that day. I have used AirPro for several years now and highly recommend Mike to all of my friends.