Apple Door Systems Inc

Great! Punctual and Professional

Excellent. All was done as expected and done well.

professionalism

Our garage door failed after only 14 months...had to have emergency service on the weekend and spent $200 to have repaired. Called owner to ask for some consideration regarding this repair. He would not work with me on it. I was prepared to purchase an annual service agreement for the next twenty to twenty-five years (app $100 per year). But he would not work with me. That's probably $2000-2500 worth service fees, versus $200...not good business.

Very good and prompt service.

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They came as scheduled and replaced the rollers which were missing, installed new openers, and new safety interrupt lights. They also replaced the exterior keypad. The technician came on time and was very efficient. He cleaned up the garage thoroughly when finished and set up the four keypads for all three doors. He also assisted in setting the code for the exterior key pad. All in all a painless experience. The new doors are virtually silent when running and we are quite pleased.

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When the two gentlemen arrived, they looked over my door and lift system. After their investigation they concluded that something was wrong but they were not sure what the problem was. They replaced my wall control unit with a doorbell button so the door could be opened and closed from the push of that button. I have a Chamberlain liftmaster 8500 due to low ceiling clearance. This unit requires a specific wall control button to fully function with remotes. They left after explaining they would need to order a circuit board and a wall control unit. Furthermore, they didn't know what the problem was so they wanted to replace both components to make sure the problem was with one of those pieces. I took a day off of work so they could tell me what I told them on the phone with my initial request for service. They came out and had no intention of fixing the unit as they had nothing to fix it with. I'm happy I took a day off of work for that. They later called and wanted to charge me $485 to replace a circuit board and wall button. I can buy a circuit board for $95 and a wall button specific to my unit for $40. The circuit board can be replaced with a couple of screws and plugging in the wires. I understand they have expenses and overhead. My problem is with the way the service was handled. I took a day off to have them fix it not to come tell me they need to order parts and come back to figure out what the problem is. I can order parts and replace them to see what the problem is myself without taking two days off from work. One for them to see what type of unit I have ( which I told them explicitly on the phone) and another for them to come back to try different parts. The final bill was $96.80 to connect two wires to a door bell type button that does not allow my remotes to work and is not the unit needed for my door control system. I fixed the door myself without taking more time off of work. I was even called a week later and told I was suppose to pay my bill at the time of service. The men who came to my house told me to not pay anything that day and gave me paperwork showing $0 due. The lady on the phone told me she was sorry for my misunderstanding of when payment was due. I explained that there was no misunderstanding and I would pay the bill in a timely manner from the point I received it. Prepare to have two days available to get work done. One for a consultation and one to fix the problem, even if you tell them what the problem is.

After receiving 3 estimates for 2 single garage doors to be replaced on our 1960s brick garage, we opted to try Apple Door Systems. The main reason we chose Apple was that Apple offered a cheaper version of a nicely styled door. We were able to purchase the stamped carriage style in a more economical version than we were offered by the two other companies. Of course, Apple also carries higher quality doors, but in our case, we were looking to update the house without breaking the bank. Apple's salesman was knowledgeable, thorough and low pressure. He arrived at the house with samples of their door material and their glass. This was a big help in the selection process. Apple also has a showroom where you can go look at the doors before installing. The guys who came to remove our old doors were friendly, competent. Due to the age of our old, heavy wood doors, they were required to play the whole EPA lead-paint requirements game. It was a bit ridiculous and even laughable, but they followed the requirements to a T while removing the doors from the property. Some repair of the mounting wood was completed before new tracks, new doors, and new electric openers were installed. Overall, we were very pleased with the service and price of the garage door installation from Apple. The doors are a massive improvement to our home, and we enjoy the convenience of pushing a button to drive in and out of the garage every day.

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The office staff was very cordial and said that a technician could come the following day, also that I would be called that afternoon to let me know the approximate arrival time.  The call came as expected and service was scheduled between 12 and 3.  The technician, Ken Melson, arrived on the dot of twelve; quickly diagnosed the cause of the problem and fixed it.   He was cordial, personable, and capable - the sort of person with whom one hopes to deal.  

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Very well, they replaced our garage door system with a much better one that is really quiet. They also identified and help us get fixed a water damage problem that could have been a lot worse had they not caught it for us early.

Great communication and A+ Service.  Fairly priced.

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It went great, has has come back and serviced it whenever needed. No problems, couldn't ask for better service.

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