Ghent Plumbing and Heating

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It went really well, very courteous and professional They were fabulous and diagnosed the problem right away, I have not had any problems since. They came over right away and also performed the service very quickly.

One of my tenants reported that a lot of water had come down from the apartment above during the shower of the other tenant during the previous evening. Ghent plumbing came when called about it despite their heavy schedule and thoroughly inspected the problem in both bathrooms. A plan to implement was discussed in case it happened again. In the past couple of weeks, it has not reoccurred. I have an old building and Ghent Plumbing has extensive experience with problems that old plumbing can have.

While I was out of town our contractor was working on my home and required the radiator to be removed so he could do work on the wall behind the radiator. He called Ghent Plumbing and the sure came out quick to get the work done with an original estimate of $150. They removed it and then told the contractor to call when he was ready to reinstall it. When I returned home I found out that there was no hot water. They completely isolated my boiler and never insured that there was hot water, they left it running even though no water was in it. That is incompetence. When we called them the following day, Kerry, the leader, said to give him a call when we were ready to have him install it, At 1:30 we called and asked him to come over, and his usual rude self said, "I can't do it. I cant be there until tomorrow at 10." My contractor took over and asked if he could come over later in the evening. He said nope, 10. I then took it into my own hands and decided to hook up the radiator myself, fill the system and make sure everything was running correctly. It did. He calls the next day, 48 hours later and says when do you want me to come over. I told I didn't need him. I told him that I took care of it, that I made sure it was working. He got really rude and said well who is going to pay me. I asked how much and he said $110. It old him for what just disconnecting it? He didn't like it. There is no professionalism in his business. If you want to deal with someone that acts like he is doing you a favor for taking your money, he is your guy. He will take care of you on your time. He will be rude, and he will make sure you feel like he took advantage of you.

Rather than call and cancel due to capacity/scheduling problems, Ghent Plumbing tried to hand me off to someone else without notifying me. Had I know that the apt was not workable, I would have contacted someone else and had service today. Another day+ of a leak that is preventing the full use of my kitchen.

We called Ghent Plumbing and they were there within a half hour and got the pumps working again. They returned later in the day to make sure everything was good.

We called Ghent Plumbing and they were there within a half hour and got the pumps working again. They returned later in the day to make sure everything was good.

There were no further leaks. Given the hours worked and the difficulty of dealing with such a small opening, the price was exceptionally affordable.

Gentlemen on the phone would not give me estimate over the phone. Told me to "take my business elsewhere" twice, and then hung up on me.

I had used Kerry before in the last year. He was responsive and punctual with quality work. This time I called to ask about hot water tank replacement. He told me to email him dimensions of the existing unit and other details. I did, and did not get a response. I thought I might have gotten the email address wrong and followed up with a phone call the next week. He said he was in the middle of a job and would call back. He never called.

Well - I have used Kerry for over 20 years, and without a doubt - he is the BEST service provider of ANY type I have used. Always punctual, always professional - always friendly, and the price is always reasonable. The incident I am writing up here happened on a Christmas Eve. My VERY pregnant wife had complained bitterly for weeks about the kitchen faucet, and "Johnny Fixit" that I imagine myself to be, I purchased a new faucet, pulled out the basin wrench - and disconnected the old unit while my wife was napping. The idea was that she would wake up and see the lovely new faucet (a big plus as her parents were coming over the next day) - and I would be "husband of the year" Murphy had other things to say about that. The previous owners did a lot of their own work - and did it poorly, with the cheapest components possible. With my inlaws coming over the next day - I had water spurting all over the kitchen (yes - I discovered the cutoff was non-functional a bit too late). So I shut off the house water and realized that my good intentions were indeed the road to "heck". I called Kerry - expecting to be told (at 4pm on Christmas eve) - that he would get to me day after Christmas. Not at all - he had a good chuckle, explained it happened to the best of us - and that he would be over at 7pm once his grandkids left. Sure enough - he was there at 7pm - took one look at the old "rig" - and my explanation of what I had observed. He responded that I was definitely a better plumber than the folks who did the previous work (thanks Kerry - that helped with the wife situation a lot), and replaced all the way back to the cutoff. He put in the proper mounting posts - then said "I think you can take it from here - no need to pay me to do it unless you want to. You can call me back if you have any other issues". On Christmas Eve, with no advance notice - he did 90 minutes of work for $75, and positioned it so I once again was "the man" in my wife's eyes. He not only cared about the work - he cared about me.

Kerry has owned and operated Ghent Plumbing for a loooong time. I called Kerry to get some advise on disconnecting and removing a small radiator in my upstairs bathroom that I am currently renovatin Kerry was super helpful. I was going to do the plumbing myself but thought the wiser of that and asked Kerry to quote out cutting out all of the existing plumbing, roughing in the new, and connecting the new fixtures for the shower, toilet, and vanity. He gave me a great price. He and his sons were very busy at the time but they made time for us and knocked out the tear out quickly and were also very responsive to coming back for the rough in. So nice to have Kerry and his business, Ghent Plumbing live up to a well deserved reputation of quality work and great customer service.

Ease of appointment, flexible and quick

Called Kerry and he answered from the road.I was told he would stop by within the hour, He arrived and checked out the leaking toilet. Told me he could fix it and what the cost would be. I agreed to the price. He called one of his employees and told him what he needed as far as parts and additional tools.. It seem that the emplyee showed up quickly and the toliet was repaired/refurbished in the less then 90 minutes. They were clean and very professional. I highly recomend Ghent Plumbing and will not hesitate when I need their services again.

See above

Overall, a job above and beyond standard service. No wonder that Ghent Plumbing & Heating was rated the 2011 Best in its category by The Virginian Pilot.

They are really friendly. They do good work. They are fast. They are really good. I would use them in the future.

They were a life saver when our basement was flooded. They drained the water for us and we haven't had any problems with the pump they installed. The workers were hard working and knew exactly what to do. They finished sooner than expected and were a great group of guys to have come out.

They came out the next day after I called them. The man did a good job of explaining what he was going to do. He did a nice job of cleaning up after himself when he was done. I have had no problems with my sink leaking. I really don't remember the price that they charged me.