Checkered Flag Toyota
About us
Where Winners Buy Checkered Flag Toyota Scion has a variety of new cars for Virginia Beach area residents. When you arrive at our car dealership you will find all of the latest Toyota models ready for a test drive with one of our friendly and knowledgeable sales associates. The 2010 line is in stock, see our selection of Toyota Camry, Corolla, Prius, Tacoma, FJ Cruiser, Tundra, 4Runner, Highlander, Rav4, Matrix, and Scion tC, xB and xD in Virginia Beach. Visit our Virginia Beach Toyota and Scion dealership today where you will find the perfect new car at a great price! 5301 Virginia Beach Blvd Virginia Beach, VA 23502 866-490-FLAG Toyota.checkeredflag.com
Business highlights
61 years of experience
Services we offer
Clean cars, body shop, car sales & rentals. Fully equipped service center that can handle any maintenance need.
Accepted Payment Methods
- CreditCard
Reviews
4.438 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 26% | ||
| 0% | ||
| 5% | ||
| 5% |
Showing 1-25 of 38 reviews
Eric C.
Nov 2017
All work was completed without issue. The service advisor Keisha was professional.
Eric C.
Nov 2017
All work was completed without issue. The service advisor was professional, and provided a rental car for the time in the shop.
Joe F.
Oct 2017
The car is under warranty, there was no service charge.
John J.
Sep 2017
.
Matthew D.
Aug 2017
We had a bad experience, so we won't be going back. We were trying to buy a car from them, because our car we kept taking to them was having issues. They told us that was the lowest price then all of a sudden they lowered the price by $1000 or $1500 which was more than the difference that I'd offered. But instead of selling to me they sold to someone else for less. I later called to complain.
Amy K.
Mar 2017
Checkered Flag does my auto service. They are good. I also leased my car through them. I was trying to find out information on how to get my tax documents, which doesn't include that visit, and they wouldn't contact me back. So that was really annoying to the point, where in the end, I said forget them. I called up Toyota and they helped. They were really great. It was decently priced.
Gary F.
Jan 2017
I assume that we are happy and that is why we keep going back.
Gary F.
Jan 2017
We've been dealing with them forever. We've owned Toyotas primarily for 20-30 years. When we moved here, we picked them to service our vehicles and have bought vehicles from them in the past. It was probably around $400 for everything, it was a major tuneup or whatever. We got annoyed with them that last visit because they wouldn't return our phone call and it was one of those things where they have service teams and stuff like that. We couldn't get them to call us back to confirm an appointment.
Amanda S.
Dec 2016
unknown
Elfriede P.
Oct 2016
unknown
John S.
Jun 2016
The best part is the customer service. I would give their auto body shop an F but for their normal maintenance work they are very good. They do what they say they are going to do, give you an estimate and they typically are either at or below their estimate in terms of cost. They are not cheap. Their price is competitive.
Monique M.
Jan 2016
Ever since I put in a complaint in 2015 with the Dept. of Transportation about a sister dealership, they have treated me very rudely. I like what they do and the form that they give me after the service so I continue to go.
Richard A.
Sep 2015
unknown
Noah D.
Aug 2015
.
Doug C.
Jul 2015
It's great that's why I keep ringing them back. I have been using them since I bought my truck and I bought my wife's car there too. We both get service there. It's nice because of the fact that might go to Jessy lube but when you go to the dealer, at least with Checkered Flag I've always found that they do en extensive check of your car. While you're getting a oil change, they really do check things over and never had it sound like the overcharged me for just for looking for things which is nice. Their pricing is moderate. When you go to a dealer, you're going to pay a little bit more. They've never lied to us. They're looking at my truck and then they washed the car after inside and out.
Response from Checkered Flag Toyota
"[Member Name Removed], thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. Thanks for your loyalty and repeat business. We look forward to seeing you again. Sincerely, Josh Hamilton - General Manager"
Chuck E.
Apr 2015
unknown
Response from Checkered Flag Toyota
"[member name removed], we appreciate you taking the time to provide us with your positive feedback. It’s fantastic to hear that Mike and Karen were able to take care of you and accommodate your needs. Please come see us for any future needs! Thanks again. Best regards, Josh Hamilton - General Manager"
Grace R.
Feb 2015
They're very professional and I find their prices to be reasonable. I feel I can trust them. Scheduling is dependent on the service being done.
Response from Checkered Flag Toyota
"On behalf of Checkered Flag Toyota, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and reasonable prices has earned your repeat business. We can't wait to see you for your next servicing appointment! Also, be sure to check out our latest deals on Facebook and Twitter before you come in. Best regards, Josh Hamilton - General Manager - [email protected]; 757-490-1111 Ext. 7020"
Melvin W.
Nov 2014
.
Response from Checkered Flag Toyota
"Member, thank you for taking the time to leave this great review. We're pleased to hear that you enjoyed your time with us. If there's anything else you need, please feel free to let us know. We look forward to providing you with the same great service next time we see you. Sincerely, John Hall - General Manager - [email protected]"
Andrew C.
Jun 2014
unknown
E C.
Jun 2014
DID YOU REALLY CHANGE MY OIL FILTER AND ADD ENGINE OIL? DID YOU REALLY MAKE A MULTIPOINT INSPECTION?
I was initially met by a friendly greeter(?). I told him that I was bringing in my truck for service and that I had an appointment. I then go to the desk inside. First of all this desk is located in a non private area. Its awkward for the customers to move around other customers. It also appears awkward for the representative behind the desk. From the beginning, the representative behind the desk did not look up to acknowledge that I was standing and waiting. The environment and greeting reflect poorly with Chekered Flag's Service department; It is a poor understanding of initial client communications.
I initiate the start of my service by having to say good morning after watching him type away and going through a stack of paper. He says, and quot;I'll be with you in a moment.and quot; In my awkward conversation (I have hearing aids and the noise background doesn't help) with him, as he looks at me behind the podium. I tell him that I am here for an 11am appointment. He looks up my name and asks, and quot;How can I help you today?and quot; I tell him that I need a 45K service. He kinda sneers and say that my vehicle is at 49K and that I should just get the 50K completed. I then ask what will I be missing since I missed coming in for the 45K? He tells me that I won't miss anything, so I agree and say, and quot;lets go with the 50K.and quot; I tell him that I missed the 45K cause I didn't want to go back tot he competitors service and that I drove from across the river to have my vehicle serviced at this shop. In the past I frequented Checkered Flag when I lived in Virginia Beach. He replied, and quot;well I hope we can maintain your business.and quot; I then asked to have the air filter and cabin filter changed. His reply was that they'll take a look, so I thanked him.
When I returned about 4 hours later I asked if the filters were changed.The service agent rifled through my paperwork and then he tells me that they looked at it and it didn't need to be changed. So I go through the paperwork before I signed it to double check if I had paid for an air filter and cabin filter inspection and replacement. There was nothing written in the service paper work. I asked him again if that was completed and he responded the same way. I go out to get my truck and open the hood, the dust around the air filter box was not disturbed. I opened it and found that the air filter was not changed in was blackened with engine soot. I go into the glove box and check the cabin filter and found that it was very dirty with leaves and black road dust and engine soot.
Customer service is a dynamic feature in any business, this includes integrity and concern for clients needs. Today none of those expectations were met. Integrity and clients needs addressed appropriately will yield customer loyalty. Good luck checkered flag Toyota. I will never return. A simple, and quot;let me check with the technician before I answer your questionand quot; would have been the proper response. The service at checkered flag has me questioning if they really did the work I paid for that day.
I was initially met by a friendly greeter(?). I told him that I was bringing in my truck for service and that I had an appointment. I then go to the desk inside. First of all this desk is located in a non private area. Its awkward for the customers to move around other customers. It also appears awkward for the representative behind the desk. From the beginning, the representative behind the desk did not look up to acknowledge that I was standing and waiting. The environment and greeting reflect poorly with Chekered Flag's Service department; It is a poor understanding of initial client communications.
I initiate the start of my service by having to say good morning after watching him type away and going through a stack of paper. He says, and quot;I'll be with you in a moment.and quot; In my awkward conversation (I have hearing aids and the noise background doesn't help) with him, as he looks at me behind the podium. I tell him that I am here for an 11am appointment. He looks up my name and asks, and quot;How can I help you today?and quot; I tell him that I need a 45K service. He kinda sneers and say that my vehicle is at 49K and that I should just get the 50K completed. I then ask what will I be missing since I missed coming in for the 45K? He tells me that I won't miss anything, so I agree and say, and quot;lets go with the 50K.and quot; I tell him that I missed the 45K cause I didn't want to go back tot he competitors service and that I drove from across the river to have my vehicle serviced at this shop. In the past I frequented Checkered Flag when I lived in Virginia Beach. He replied, and quot;well I hope we can maintain your business.and quot; I then asked to have the air filter and cabin filter changed. His reply was that they'll take a look, so I thanked him.
When I returned about 4 hours later I asked if the filters were changed.The service agent rifled through my paperwork and then he tells me that they looked at it and it didn't need to be changed. So I go through the paperwork before I signed it to double check if I had paid for an air filter and cabin filter inspection and replacement. There was nothing written in the service paper work. I asked him again if that was completed and he responded the same way. I go out to get my truck and open the hood, the dust around the air filter box was not disturbed. I opened it and found that the air filter was not changed in was blackened with engine soot. I go into the glove box and check the cabin filter and found that it was very dirty with leaves and black road dust and engine soot.
Customer service is a dynamic feature in any business, this includes integrity and concern for clients needs. Today none of those expectations were met. Integrity and clients needs addressed appropriately will yield customer loyalty. Good luck checkered flag Toyota. I will never return. A simple, and quot;let me check with the technician before I answer your questionand quot; would have been the proper response. The service at checkered flag has me questioning if they really did the work I paid for that day.
Response from Checkered Flag Toyota
"Thank you for bringing this to our attention. At Checkered Flag Toyota, our goal is to attain 100 percent customer satisfaction and it comes with great disappointment when we fall short of that with our guests. We assure you that this is not how we intend to do business. If you would be open to contacting me at your earliest convenience, I would sincerely appreciate the opportunity to further discuss your situation and the chance to make things right. I look forward to hearing from you. Sincerely, Tim Rayfield - General Manager [email protected]; 757-490-1111 Ext 7020"
Ray L.
Apr 2014
Once you get through the and quot;lot lizardsand quot; and find the car you want this dealership is low key and hassle free. I recommend Jim Bowman for anyone looking for a car. My first car was a used Prius, Jim showed me about every car on the lot and we worked out what I thought was a good deal on this car. After all was said and done I felt that I was treated great by this dealership during the purchase process. ONE THING I HAVE TO SAY TO EVERYBODY. Once I actually had the car and had driven 5000 miles I had to bring it in to Checkered Flag for scheduled maintenance. Without any notification Jim Bowman met my wife and I at the Service door, showed us how to fill out the drop off paperwork and put our car first in line. Jim had already sold the car, got his commission and had absolutely no reason to treat us so well, But He Did. One month after this service I totaled this car in an accident. I didn't even think of going to another dealership to buy a new car, I went right to Jim, he found the car I wanted at another dealer and had it transferred into Checkered Flag. Again a smooth, no hassle purchase. I have been in for Service Twice so far, both at no charge, and both times it was smooth and efficient. Our other car is a Jeep that we got from another local dealer and the difference in how you are treated by the service department is like night and day. Go to Checkered Flag - Ask for Jim.
Response from Checkered Flag Toyota
"Dear Member, thank you for sharing your kind opinion about our dealership and staff! At Checkered Flag, we are committed to serving our customers with quality and quick service. Jim has earned your loyalty while ensuring your satisfaction, and this pleases us immensely! He'll appreciate your compliments as well. Before your next visit, be sure to view our ongoing specials posted on our Facebook and Twitter pages. Sincerely, Christine Knowles – Customer Care Director"
Sara B.
Sep 2013
good job on basic services but only affordable if you have a coupon. Also they thought I had certain issues with my car but when i went soemwhere else they said the problem was the alternator. good for basic services and always timely but I'd go soemwhere else for major work.
Response from Checkered Flag Toyota
"Dear Member, we appreciate you taking the time to share your feedback. At Checkered Flag, our knowledgeable team works efficiently to attend to customers' automotive needs. We are pleased to read that you are content with our services. For your next visit, we encourage you to take advantage of our service specials posted on our Facebook and Twitter regularly. Kind regards, Christine Knowles – Customer Care Director"
John S.
Sep 2013
I consistently get great customer service. Service appointment scheduled without hassle at the time and on the day I wanted.
Response from Checkered Flag Toyota
"Dear Member, we are truly humbled to have earned this A-grade review from a loyal customer like you! At Checkered Flag, our efficient team strives to create a hassle-free experience. We have been able to accomplish this with you, and it pleases us immensely! Your review boosts our motivation to continue to provide excellent customer service. Feel free to reach out to us for further assistance. Remember, you can also follow us on Facebook and Twitter to take advantage of our online coupons. Regards, Christine Knowles – Customer Care Director"
John S.
Sep 2013
Checkered Flag Toyota always delivers on-time, as estimated or less, quality vehicle service. I have been a customer since 1998 and have never been disappointed. Most recently my company leased a 2013 Toyota Camry for my use. Services have been free and the courtesy shuttle has gotten me to work on time.
Response from Checkered Flag Toyota
"Dear Member, your review truly made our day! At Checkered Flag, going above and beyond for customers is simply in our job description. It's comforting knowing that we have maintained your trust over the years, and we look forward ensuring your satisfaction for many years to come. If you need any assistance with your new Camry, please let us know. We also encourage you to follow us on Facebook and Twitter for monthly deals. Sincerely, Christine Knowles – Customer Care Director"
Sharon D.
Sep 2013
As usual, they did a great job. Enjoyed sitting in the lobby while waiting for the service to be performed. Nice atmosphere. Friendly staff. In and out in less than an hour. No hassles to get and quot;extra workand quot; performed! Thank you!
Response from Checkered Flag Toyota
"Thank you so much for the kind words [member name removed]! We're thrilled to hear that you had such a positive experience and we appreciate that you took the time to share your feedback with us. We'll be more than happy to assist with any additional questions or concerns you may have, so please don't hesitate to reach out to us. Thanks again and we hope that you're having fun driving your vehicle. Christine Knowles – Customer Care Director – [email protected]"
Licensing
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FAQ
Checkered Flag Toyota is currently rated 4.4 overall out of 5.
Checkered Flag Toyota accepts the following forms of payment: CreditCard
No, Checkered Flag Toyota does not offer free project estimates.
No, Checkered Flag Toyota does not offer eco-friendly accreditations.
No, Checkered Flag Toyota does not offer a senior discount.
No, Checkered Flag Toyota does not offer emergency services.
No, Checkered Flag Toyota does not offer warranties.