Freedom Roofing and Exteriors

Got Hail Damage? Call Freedom! A storm hit Gainesville on May 26 that produced 1.25” hail. Thankfully, we reached out to Freedom Roofing and Exteriors. They took many pictures detailing the roof damage--Result: Effortless and Hassle-free insurance claim! These experts worked hand-in-hand with the insurance company afterwards to ensure all materials necessary to properly restore our roof were covered. We worked with Kory - - Call him directly @ 571-251-5211 with any questions or to set up a free roof inspection. Freedom - Your lifetime roofing solution!

From the start our contractor Luca Sansone was amazing! He came to the house did the evaluation of the roof and told us everything that needed to be done and then he handled everything from there for us even meeting my Insurance Company for us so we didn’t have to miss a day of work . Then he set up to have the job done and when they came out to do the work they were on time , friendly and fast . I was so happy with the quality of the job and how great my new roof looks and best of all they cleaned up the mess so I didn’t have to do anything!!! I would definitely recommend them to everyone who needs any roof work done . Thanks for the great job and all the help . Kristina and Scotty Jennings

We were extremely pleased with the entire process of getting our roof replaced after hail damage. Barry and Luca helped us work with the insurance company. The roof was replaced in one day and the crew did a great job of cleaning up. We highly recommend Freedom Roofing. We will not hesitate to contact them for any future roofing needs.

I was not impressed by this team, however for the roof they worked with our insurance and was able to get the whole thing paid for due to the significant hail damage we had. I think they are experienced working and meeting with the insurance agents about roofing. The roof work went fine, although I had to keep emailing and contacting them about when it would happen. They claimed the standard black/charcoal shingles we ordered were out of stock, so it took a LONG time for them to get it started. Once they did, it was quick. Then it took a LONG time to get them started for the siding/fascia work. They used an initial crew for this that I would grade an F....they were sloppy, cutting corners, etc. We were very unhappy with the work, and the crew "leader" had to come back on his own several times to fix the issues. They were obviously subs from Freedom, and I never saw anyone from Freedom actually come and monitor them and inspect their work. I was the one that went around the house and found all the messy work, and called them and flipped out. I would not recommend them because they use sub-par contractors for some of their jobs. The roof guys were fine, but the fascia workers were terrible. In the end, it looks fine but that was after a lot of back and forth and wasted time.

All I can say is this Roofing Team really blew us away from start to finish. The project manager Luca Sansone first approached me at my front door several weeks after the hail storm this past June. I had previously been approached by several other roofing contractors but I just closed my door and didn't worry about my roof because I couldn't visually see any damage. Then right before I was going to close the door on the 5th roofing contractor, "Luca said just give me 10 minutes of your time and I will show you pictures of your roof in real time and if there is no damage or if in fact there is significant damage then I will show that in pics". He said if there is no damage then your fine going forward but if there is damage he said that he could show us the way to get a new roof. At that point he peaked my interest immediately. When Luca came off the roof with the pics that showed real hail size damage all over the roof then I said come on inside and lets talk. At that moment he explained that we would have to reach out to our Home Owners Insurance carrier to have their claim specialist confirm his findings and see if they were going to pay for the new roof. Well I almost fell off my chair when our insurance carrier said they would pay for a brand new roof. So the date was set this past August and the 9 man crew showed up at 7am and finished at 1pm and I almost fell off my chair for the second time. I couldn't believe they gave us a brand new roof in 6 hours. All we can say is this Roofing Team needs to be cloned I kid you not. They were on their A game from start to finish. If we could give them 6 stars we would. Congratulations Freedom Roofing Team don't look back you're doing everything right, we will always refer your team if I hear anyone that just utters the word "Roof". The Patterson's

They do a great job. It was all done clean, there were no issues.

They were great and fast. They just did everything for one day and they cleaned it up after the work. The price was OK and all the materials was good.

It was good. They came out and check things out. They help me what to do . They cleaned up everything.

Regret!!! That is the feeling I had shortly after signing my contract with Freedom Roofing and Exteriors. I wanted to go with a local, small business and I thought I was making a good decision. However that decision came crashing down. After signing the contract, you need to put down a deposit so they can order the materials. I was waiting for the initial check from my insurance company. The Project Manager, literally would call me every day asking whether I had received the check. I told him I would let him know when I received it. On a Monday or Tuesday (exact day slips my mind). I told him I would have the check on Friday. The Project Manager STILL called me everyday checking on the status, even though I had told him when I would have it. When I gave the initial deposit, radio silence. While in this waiting time, I discovered a leak coming through my sons ceiling. Pretty much every roof around our house, the contractor had tarped the roof. Freedom had not, they said the insurance said it didn't need to be tarped. I believe that some of the other contractors took the initiative to tarp the roof prior to the insurance company coming out to protect the roof. I wrote a scathing e-mail to Freedom and they took pictures of the damage and submitted the claim to my insurance. (They said if insurance didn't cover the claim they would do it for free. A decent gesture, but since insurance covered it, more $$$ in their pocket. More on this later) I was told materials would be delivered between X time and Y time, and please have your vehicles out of the driveway. Materials came before X time and my wife had to move the cars, while dealing with 2 small children. I received a call from Freedom telling me they were going to be getting to my roof soon, and would let me know when the roofers would come. Imagine my surprise when I go down stairs on a Saturday morning at 7 am and there are roofers prepping to start my roof. No call, no nothing. My roof, took about a day and a half for the roofers to complete. My neighbor, with a much larger, more complex roof. Less than a day. Back to the ceiling leak. Freedom came and took pictures and sent them to my insurance. After not hearing from my insurance company for a while they asked me to follow up. I called and they didn't have a record of the submittal (this was my insurances fault as the insurance person handling my claim had left the company). A few days later my Project Manager from Freedom called as said the claim had been rejected and they were submitting final payment information to the insurance. A few days after that, my insurance called to say they had approved to claim. The Project Manager straight up lied to me!!! The insurance company would have called me if they had rejected the claim. Ceiling in my sons room gets painted. The painter they used was awesome! Best part of the whole experience. A sub-contractor. Then the calls/text begin again wanting money again, Project Manager screwed up invoicing, so he had to fix that. Pretty much the whole 6 month process has been a horrific nightmare. My neighbor asked who I used for the roof and I told him not in a million years would I use them or recommend them to anyone.

Freedom Roofing helped us replace our roof after hail damage this spring. They were easy to work with and Barry was nothing but honest and extremely helpful. Our insurance company had denied our claim and I was just going to let it go, but Barry came by offering their services and said he would work with them to provide the proper eveidence we needed for approval. We took a chance and it was awesome! They know their stuff and do roofing very well! Would highly recommend them!

Very well. Would use the company again in the future