A-1 Heating And Cooling

They are professional. I highly recommend them to others.

They will come out if there's an emergency and when we have an issues, they coming out the next day. They will come out with an emergency and when we have an issues.

They're just good and honest people.

Went well, very timely and replaced in a short time period.

I have used them for years. Recently I had them visit my rental property to perform the semi annual service. Everything was fine but the tenant squatters “ purchased “ filters at my expense. The ESA has always been operated as a routine check of the HVAC with their reporting problems and recommending repairs, as needed. Not only didA-1 NOT check with me but they provided expensive filters to the Squatting tenants and charged them to me without my authorization. When I received the bill I immediately objected and explained that this was1 not part of our usual agreement and 2 that the filters are part of the tenants responsibilities. I insisted that they bill the tenants immediately. Instead they then transferred the charge to my home agreement (wth). I again called them and explained that they would need to bill the tenants Today I received a call from A-1 demanding that I pay for the unauthorized charge. I will pay and NEVER again use or recommend A-1. Clearly I cannot trust their service nor their willingness to actually honor the agreement. I am extremely glad that the tenants did not ask for an additional heat pump to be installed! I paid them $120 per heat pump per year for 2 service visits plus any parts that I had to purchase with my express approval. On more than one occasion I had to order parts personally and pay an additional fee for installation.

Great! Tanner did the work. He was very efficient, answering all my questions as he worked. He was very knowledgeable, and his experience showed. I would definitely recommend this company for additional work in the future.

From the initial consultations to the final walkthrough everything was performed in a first-class manner! The owner, Tim Kurstedt, took the lead on the project and was very thorough discussing options and equipment. He was very receptive to our ideas and concerns and he, as well as the entire staff, was very responsive to handle our questions. We were given detailed proposals to consider and thorough review of the scope of work to be performed including timelines. Our installers were very professional and courteous and were always punctual to the work site. They did a great job of letting us know where they were at on the project, what was coming next and what to expect while they performed the work. They maintained an impeccably clean work site and ensured that all areas of our property were maintained after their work. Post-installation inspections and review of work were performed to our satisfaction and we were given adequate training on the functionality of the equipment, preventative maintenance plans and assistance in the set-up of our thermostats and the monthly generator test. A-1 was very responsive to assist us with a few troubleshooting issues with our thermostats until they were set up to our complete satisfaction. Also, A-1 took care of all equipment registration and ensured that we had copies of registration and manuals and that we were aware of all of the administrative matters had been completed timely. I would highly recommend A-1 Heating & Cooling and can confidently attest that you can expect a first-class customer service experience, high quality equipment and professional and courteous installation and post-installation service. Thank you, A-1 Heating & Cooling! We love the comfort of our home!

A-1 workers are very courteous, punctual and seem expert at doing home installations. They finished installing the main HVAC system on the first day, and the mini-split system on the 2nd day. I was pleased with having comfortable levels of cooling in my house during this sweltering summer. I immediately gave them a check for the full amount. A month or so later, however, I started noticing a lot of dust in the mini-split filters, even though I also was running a separate HEPA air purifier near the unit's air intake. This concerned both me and A-1, so they sent over a technician at no charge to see if there could be a problem. The technician inserted some extra foam behind the mini-split filters, and gave detailed instructions on how to clean everything every week. I carefully followed the instructions, which involved using a special brush, spray-foam cleaner, and physically rinsing all the media. Even then, however, another month or so later the unit stopped working completely. Again a technician was sent to my home at no charge, and he completely disassembled the unit. There he found a lot of dust in places inaccessible to consumers. He even had to call for back-up assistance to finish the job. A day or so later I received a call from A-1, that in order for the mini-split to keep working, I'd have to have a special cleaning every other month -- at a cost of $120 --- for LIFE. I objected to that expense, which soon would amount to thousands of dollars, and which I'd not been warned about at all when mini-splits were being extolled by the sales guy. Now I'm hoping for help from Angie's List to help us arrive at a fair solution.

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Excellent work done professionally. They honored their promises and agreements made upon installaton so repairs were well done and reasonable.

Checked ac coolant, furnace, humidifier, filters, ozone lamp as well as all other components.
The serviceman arrived on time and performed the service efficiently.

The company generally is on time, but if there is an issue of running late due to taking more time on the previous call you get a phone call from customer service advising you of the situation so you aren't left wondering. The service agents have always been friendly and efficent. I would also like to say that twice when there has been work done the company has been under the estimate. I would highly reccomend them.

I have a maintenance plan with them. They are exceptional, put you on a schedule, and call and remind you before any appointment. They take care of all of your needs.

Obtained 3 bids; A1 was the lowest. Service was good.

This is over a period of almost four years. It was our first winter in the house. when using the old furnace we noted an odor of burning oil and called for service. A technician performed winter maintenance, the odor was still present. Called for service again, the next tech found leakage between the chamber, danger of CO (carbon monoxide) poisoning. The furnace was replaced. On the next service visit, the tech informed us the furnace didn't have enough air flow and was shutting down during cycles due to over temp conditions and was a fire hazard. The ductwork needed redesigned, we decided to add the Heat pump and duct to the upper floor as part of the service. This is the 1 year mark.
After the installation was completed, in the spring, the AC worked fine. We had a few cool days and tried the heat. The heat pump ran 25 secs. and shut down due to a high pressure fault. On multiple occasions techs would remove refrigerant from the system to allow the heat to work, but causing the AC to flood the basement, at one point so badly it shorted out the systems blower motor causing its failure and a fire hazard. When called for AC service, refrigerant was added and the circle would start again(remove/add/remove/...). Other service was performed, exchange coils were replaced, refrigerant removed, system dried and cleaned, all to no improvement. This is the three year mark.
I sent a registered letter to the owner,Tim Kurstedt, outlining this to him. He called and met with me to survey the system. He concluded the return duct didn't have enough flow and should have been enlarged further down its length to reach other return grates. Also an atmospheric damper should have been placed in the flue. He had been on site before, multiple times during the service and installations. Changes were made, during the damper installation, a hole was punched in the flue piping by accident or starting to drill in the wrong place. Responsibility was denied but it was to be fixed, hasn't happened yet. After the changes there was almost no air flow to the upper floor, more service was required. The system seems to operate now. It has taken almost 4 YEARS. They don't return my phone calls currently, though there has been no arguments or confrontations of any type.
The owner is pleasant and seems sincere, but no amount of sincerity can overcome the incompetence we have dealt with for the duration of this ordeal. DO NOT DO ANY BUSINESS WITH THIS COMPANY.

I worked with Tim personally on the site survey. He provided multiple quotes covering all the options, to step me up the efficiency (SEER and HSPF) scale. Ultimately the decision was budget based. Tim and his backoffice crew (led by Pam) helped get me inforamation on available rebates from manuf, state, and federal sources. He was not deterred by a written Request for Proposal (RFP) which was a combination of HUD requirments, Energy Assessment recommendations, and personal preferences/needs. He took everything into account when designing the system solution. Solid Project management process in place, and it shows thru the entire install.

His install team (led by Dave) showed up when expected and worked their tails off, all day, each day. The install went a couple days over schedule, due to the extensive nature of the ripout. The new system is super tight, with all joints sealed. They even sent a tech the following week to balance the system and check operation, and make adjustments as needed. I've seen two other installs, and never seen this best practice actually used by other vendors. Fantastic!

Looking forward to the follow up assessment. The goal was 10% leakage rate. The installers aimed for 2%.

Tim and Co were able to work with the payment structure dictated by a HUD 203K loan, to their credit.

All things considered, I will recommend A-1. They walk the talk of their motto and quot;Done right the 1st Time!and quot;. I've found that rare in SW Virginia. These guys are the real deal. As a project manager for DoD, I understand both due diligence and and quot;You get what you pay forand quot;. Price, Quality, and Time were right on point with my project. Customer Service (Service after the sale) is the icing on the cake!

I called around and was told this was about the best price. They were good and nice people who did the job. I will use them again in the future.

One time my final cost was lower than my estimate which is really rare. They're here when they say they're going to be----if for any reason they are late, they call ahead. I am very pleased with this company!

Heating and A/C

Excellent quotation process, with clear explanation of what was going to be done, with several systems quoted. Installers were friendly and professional, and work was completed in an acceptable timeframe.

They did a great job. Everything was great, except the price was a little higher than I wanted to pay. Everything else about the job went fine.

Everything went fine. Very good. They were on time. Generally they give me a time they're going to be here and they meet that.

I've been very satisfied with them. Good at returning calls and coming out quickly.