A-1 Heating And Cooling

They are professional. I highly recommend them to others.

They will come out if there's an emergency and when we have an issues, they coming out the next day. They will come out with an emergency and when we have an issues.

They're just good and honest people.

Went well, very timely and replaced in a short time period.

I have used them for years. Recently I had them visit my rental property to perform the semi annual service. Everything was fine but the tenant squatters “ purchased “ filters at my expense. The ESA has always been operated as a routine check of the HVAC with their reporting problems and recommending repairs, as needed. Not only didA-1 NOT check with me but they provided expensive filters to the Squatting tenants and charged them to me without my authorization. When I received the bill I immediately objected and explained that this was1 not part of our usual agreement and 2 that the filters are part of the tenants responsibilities. I insisted that they bill the tenants immediately. Instead they then transferred the charge to my home agreement (wth). I again called them and explained that they would need to bill the tenants Today I received a call from A-1 demanding that I pay for the unauthorized charge. I will pay and NEVER again use or recommend A-1. Clearly I cannot trust their service nor their willingness to actually honor the agreement. I am extremely glad that the tenants did not ask for an additional heat pump to be installed! I paid them $120 per heat pump per year for 2 service visits plus any parts that I had to purchase with my express approval. On more than one occasion I had to order parts personally and pay an additional fee for installation.

Great! Tanner did the work. He was very efficient, answering all my questions as he worked. He was very knowledgeable, and his experience showed. I would definitely recommend this company for additional work in the future.

From the initial consultations to the final walkthrough everything was performed in a first-class manner! The owner, Tim Kurstedt, took the lead on the project and was very thorough discussing options and equipment. He was very receptive to our ideas and concerns and he, as well as the entire staff, was very responsive to handle our questions. We were given detailed proposals to consider and thorough review of the scope of work to be performed including timelines. Our installers were very professional and courteous and were always punctual to the work site. They did a great job of letting us know where they were at on the project, what was coming next and what to expect while they performed the work. They maintained an impeccably clean work site and ensured that all areas of our property were maintained after their work. Post-installation inspections and review of work were performed to our satisfaction and we were given adequate training on the functionality of the equipment, preventative maintenance plans and assistance in the set-up of our thermostats and the monthly generator test. A-1 was very responsive to assist us with a few troubleshooting issues with our thermostats until they were set up to our complete satisfaction. Also, A-1 took care of all equipment registration and ensured that we had copies of registration and manuals and that we were aware of all of the administrative matters had been completed timely. I would highly recommend A-1 Heating & Cooling and can confidently attest that you can expect a first-class customer service experience, high quality equipment and professional and courteous installation and post-installation service. Thank you, A-1 Heating & Cooling! We love the comfort of our home!

A-1 workers are very courteous, punctual and seem expert at doing home installations. They finished installing the main HVAC system on the first day, and the mini-split system on the 2nd day. I was pleased with having comfortable levels of cooling in my house during this sweltering summer. I immediately gave them a check for the full amount. A month or so later, however, I started noticing a lot of dust in the mini-split filters, even though I also was running a separate HEPA air purifier near the unit's air intake. This concerned both me and A-1, so they sent over a technician at no charge to see if there could be a problem. The technician inserted some extra foam behind the mini-split filters, and gave detailed instructions on how to clean everything every week. I carefully followed the instructions, which involved using a special brush, spray-foam cleaner, and physically rinsing all the media. Even then, however, another month or so later the unit stopped working completely. Again a technician was sent to my home at no charge, and he completely disassembled the unit. There he found a lot of dust in places inaccessible to consumers. He even had to call for back-up assistance to finish the job. A day or so later I received a call from A-1, that in order for the mini-split to keep working, I'd have to have a special cleaning every other month -- at a cost of $120 --- for LIFE. I objected to that expense, which soon would amount to thousands of dollars, and which I'd not been warned about at all when mini-splits were being extolled by the sales guy. Now I'm hoping for help from Angie's List to help us arrive at a fair solution.

.