We were comfortable having S & K in our home. They did an okay job on the installation and cleaning up everything when they were done. We had a little problem with them not finishing the entire job. They didn t put the bottom frame on the sliding door. That was why I gave them a lower grade.
Description of Work: They tore up the old carpeting and wood flooring in our hallway and in the kitchen. They replaced it with all hardwood flooring.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$5,000
Response from S K HOME DESIGNS
IF WE WERE NOTIFIED OF THE PROBLEM, WE WOULD HAVE REMEDIED IT RIGHT AWAY. WE OBTAIN FINAL PAYMENT UP TO THREE DAYS AFTER THE JOB IS COMPLETED AND AT THAT TIME ALL PROBLEMS WOULD BE ADDRESSED WITH THE CUSTOMER FACE TO FACE. IN THIS CASE I'M NOT SURE THE DETAILS BUT THERE IS A ONE YEAR WARRANTY ON INSTALLATION, WHICH INCLUDES ANYTHING THAT WAS NOT COMPLETE AND NEEDS TO BE ADDRESSED. PLEASE FEEL FREE TO CONTACT US IF THERE IS ANYTHING WE CAN DO FOR YOU IN THE FUTURE. WE ARE DEEPLY SORRY FOR THE INCONVENIENCE THIS MAY HAVE CAUSED YOU AND YOUR FAMILY. PLEASE TAKE A MOMENT TO CONTACT US ABOUT THIS INSTALLATION IF YOU WOULD. I ALSO WOULD LIKE TO SAY THAT NOT NECESSARILY IN THIS CASE, BUT IN OTHER CASES WE HAVE BEEN CONFUSED WITH A MUCH LARGER COMPANY S&K. THEIR REPUTATION HAS BEEN MANY TIMES CONFUSED WITH OUR OWN. THANK YOU FOR YOUR COMMENTS AND WE WILL WORK HARDER TO PLEASE OUR CUSTOMERS IN THE FUTURE. AS THEY AND YOU ARE OUR LIVELIHOOD.
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Service Categories
Hardwood Flooring Sales and Installation
FAQ
S K HOME DESIGNS is currently rated 3 overall out of 5.
S K HOME DESIGNS accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, S K HOME DESIGNS offers free project estimates.
No, S K HOME DESIGNS does not offer eco-friendly accreditations.
No, S K HOME DESIGNS does not offer a senior discount.
No, S K HOME DESIGNS does not offer emergency services.
No, S K HOME DESIGNS does not offer warranties.
S K HOME DESIGNS offers the following services: INSTALLATION OF ALL TYPES OF FLOORING MATERIALS. TILE, HARDWOOD, LAMINATE, CARPET, VINYL (IN LIMITED AREAS), VCT.