Pomoco Chrysler Jeep Dodge Ram of Newport News

I just opened a claim with Attorney General up in Richmond, Virginia. I have a convertible vehicle. I have paid them in the past to fix the motor for the quarter window. I have paid big time. My car is 14 years old. But, if I take it for repair, I'm paying for the repair. After a certain time they used to say, "I'm not going to fix your car. You need to buy a new." So it's like nobody tells me what to do. I paid them to fix my vehicle. The other day - it was maybe the beginning of June - my car started accelerating in the highway. I complained to Chrysler and Chrysler came back and said, "Oh you have a lot of miles." Safety does not have age. It's 20 or 40 or 30 years old, if it's a vehicle and it can pass the inspections and I'm driving it, it has to be safe. I have bought three vehicles from this dealership brand new and every single vehicle, I have spent a fortune. The first vehicle I bought in 1998. I had maybe 11,000 miles and it was dripping oil in my driveway. In 2002, I sold this vehicle and then I got another one. I had to get an arbitrator because I had all kind of problems. Now, I have it for 14 years. I bought the vehicle for $30000. I bought extended warranties. Most of the time, they will not honor the extended warranties because they say that I was not covered. I have to pay out of my pocket, even though I have extended warranty. I bought the most expensive extended warranty. One time, they left the oil plug and my garage was full of oil because they were trying to burn the engine so I can buy another car. I'm not going to buy a car. I'm fixing what I have. This is a crime, trying to mess up with my property. I paid for that window a couple of years ago. I paid $800. I don't use the convertible because most of time I'm on travel. I wanted to use it because we had hot weather in Virginia. It was like 90/95 and the window is not going down. If I did not keep the car in the garage, with all this rain we have here, it will be flooded. The main concern is, the car has an inspection that it's safe to drive and then it was accelerating on the interstate. I took it to AAA and AAA fixed it, but it cost me almost $400. They are just expensive, there is no quality. Because I bought the vehicle from them, they gave me a free annual inspection. If you go to a store, to get the inspection, it's like maybe $14-$20. I may save $20, but every time I go over there, they nickel dime me. One time they told me that the lamps on my vehicle were foggy. I said, "Can you clean it?" They said, "Oh yes. It's $85," and they make me wait one hour because it was a big process. They don't tell you the truth. With the car that I have now, in 2006, the cruise control was failing. I took the car and we fixed it. They changed the motor. It cost me $300. When they replaced the motor, it was still the same problem. So I kept taking the car. One day they found out that it was a switch.

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We had a hose leak in our Town & Country on our way back from the beach.  We went to Pomoco Chrysler for the repair.  The repair was done in a timely manner and we were on our way.  Once I got home I realized that we had the same exact repair done previously at our home town Chrysler dealer ..... the difference was that Pomoco charged us $343.33 in labor and our hometown dealer charged $186.00.  The exact same part was replaced in both instances, however Pomoco charged nearly double for the labor.  I feel like we were taken advantage of!  I spoke with the service manager and he said there is nothing wrong with the labor charge.

I have been using them for a number years. Their service department is great, gives you peace of mind.

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