Lowe's

I contracted aluminum fence installation through Lowe’s on September 16. As finally write this review on December 29, my installation has yet to be completed. I have been waiting the past three weeks for a single corner post… My project is sitting about ¾ done. Along the way, there have been tons of empty promises and missed deadlines. We have had materials (including concrete) sit in our driveway (front of the house) for over seven consecutive weeks. Today, I was to receive the materials needed to finalize our installation. Yesterday, Lowe’s sent confirmation that the materials would be delivered by 12:30 EST. When no materials arrived, I called and was told that the delivery was “not on the truck’s manifest”… Lowe’s now claims that my remaining materials will be delivered January 2. Rightfully, I hold no trust in that. At no time along the way has Lowe’s contacted me regarding our project. Rather, I only get anything when I inquire about another missed deadline. In nearly four months, they have made no meaningful attempt to make this right. Not a single one. At this point all we want is what we have paid for. Again, this all started September 16, well over three months ago. If you need contracted services, I’d recommend either working directly with the contractor (which I wish I had) or trying Home Depot, with whom I have had much better past success.

Before moving into the home we purchased four years ago, we had all the old carpeting pulled out and replaced by new nylon carpeting purchased at Lowe's in Hampton VA. For a 2800 sq foot home they sent...one guy. One. It took him three days of working by himself, and nothing was power-stretched. Sure enough, after 12 months, everything was rippling like crazy, and sure enough, Lowe's said we were out of warranty. Over the course of the last four years, I can't count how many times I've had to have this carpet restretched. Every single room was poorly done. You could literally carpet a small room with the amount of carpet that's been subsequently stretched and cut away over these four years. I've conveyed my complete dissatisfaction to Lowes' management in Hampton, VA on two separate occasions, but they won't do anything for me. Why would they? I'm one of 50 million Lowes' customers, and if I've received terrible service...oh well. I've learned my lesson, and will go with the small local guys from now on, who depend on satisfied customers.

All I can say is never purchase a major item from this store unless you walk out with it in your hands.
Went to Lowes appliance manager - Allison - to purchase a Broan range hood. The item was on display but would take two weeks to order.  I had to settle for a cheaper model and paid.  I got suspicious about the two week delivery time so I checked with the vendor and found out that it only took 3 business days.  I called the store spoke to an assistant manager and told him the appliance manager had lied; cancelled the order for the cheaper model and ordered and paid for what I originally wanted.  The store called the next day after I complained to the Lowes 800 number for customer care and informed me the item was available and it was scheduled for installation 4 days later - I arranged to take off from work.  The day before the scheduled install, the installers called to confirm.  Everything was set.  I am sitting at home, on annual leave, when the appliance manager - Allison - calls and informs me she had made a mistake and there was no installation and they didn't have the item; have a nice day.  Obviously the phony installation appointment was her way of retaliating for complaining earlier.  I still don't have what I paid for and I'm not sure that Allison even bothered to order it.   

I have reservation with Lowe's they do somethings well and the other things not so well it's mixed. When it came to installing a facet, the facet wasn't well done and I would give them a low rating for that, I wouldn't use them again to do my facets, they are fine for putting in toilets like I had them putting in toilets and the toilets were well done, I am still having problem with the facets.

unknown

Service went smooth and did an excellent job. The roof looks great.

They sub contracted the work out which was kind of unexpected, but they did a professional job. It took a lot of hard work because the door I ordered didn t fit the size of my old one. After a couple of hours he got the door installed and everything was working perfectly.

We were very happy with this company and the best part of the job was seeing the stairs when they were done. That was a hard job and they got it done perfectly. The price I paid was personal and if anyone wants a price they should call Lowes because every job is different.

I was very satisfied with the overall work. The workers were professional and prompt. They answered my questions before they started working. Everything ran smoothly and there were no additional costs or delays. Everything was done exactly the way I wanted it.

I had wondered what kind of an installation job would be done by Lowe's and I was pleasantly surprised. I had always known they had good prices , but the skill with which their job was done was first rate. The installers arrived early and were very polite. The rooms were all carpeted in less than a complete day and the carpet was stretched nice and tight. The quality of the carpeting was top of the line as well. Everything about this project went perfect.

The crew who came out was very pleasant to work with. They had a good attitude and got right to work. The siding looks really nice and now I don't have to paint anymore. They worked hard and cleaned up everything when they were done. They were very hard workers and also stuck to their initial estimate.

We purchased a new water heater from them and they scheduled the installation for the very next day. Their installer showed up as scheduled and did a very good job removing the old water heater and installing the new one. I was very comfortable having the installer in my home and satisfied with the quality of the work and the water heater. I have not had any problems with it.

The crew arrived on time and was immediately unhappy when they saw the amount of furniture that had to be moved. We have a small house and the furniture is rather cramped. They figured it out, however and finished the installation in less than full day. The old carpeting was taken away leaving a brand new interior. We purchased top of the line carpeting for this job and Lowe's did an excellent job with it.

We bought patio doors at Lowes and they scheduled a time to come out and install them. The installers were on time and professional. I was very happy with the quality of both the doors and the work done. The installers had to return for a service call because of a scratched door and did so very promptly.

This is the first time we had hired Lowe's for such a large job, and we were unsure of their abilities at that point. They have since, proven they are fully capable of doing a professional job, as well as keeping the price down. The crew was prompt, well behaved and completed the project in less than two weeks. The kitchen looks great, and we also have more storage space.

I bought the door from Lowes. They had a contractor come out to install it. They did an awful job and there were gaps in the door jam. The top section fell off the track and was hanging on by the hinges. I called Lowes, and the manager came out to look at their job. He told me they would not be using that contractor again. They haven't remedied the problem, so that didn't help me.

These guys were helpful when we were trying to decide which doors to go with. We decided on one style, and they came out the very next morning to do the installation. It only took them a couple of hours and they had both of the doors in.