Jack's Tile & Carpet

4.8

(106) Verified Reviews

Founded 1982 • With Angi since December 2009

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Licensing

Licensed
  • Trade License Number
  • 2705129126
  • Trade License Expiration
  • 07/31/2018
Bonded
Insured
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Hours

Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM

Company Contact

11842 Canon Boulevard

Newport News, VA 23606

Description

Here at Jack’s Tile & Carpet we sustain our business on quality and integrity. With over 34 years of experience we are experts in the sales and installation of our products including carpet, ceramic tile, natural stone, vinyl planks/tiles, and hardwood installation. Our in-house sales team would be pleased to meet you in our showroom or bring samples directly to your home or business to show you what we can offer that will be professionally installed by one of our nine crews. Please note: We do not offer repairs on products that we did not install nor do we install material that was not purchased through our showroom. We offer competitive pricing on both material and labor to complete your job. Financing and special payment plans are available upon request. Contact us today. We look forward to earning your business! ...

Verified Reviews

4.8

(106) Verified Reviews

Ratings Distribution

5

92

4

6

3

2

2

3

1

3

Rating Details

Price

4.7

Professionalism

4.9

Punctuality

4.8

Quality

4.8

Responsiveness

4.8
Read reviews by category
flooring (95)carpet installation (67)tile installation (29)hardwood floors (16)marble & granite (1)
Showing 1-10 of 106 reviews
5.0

02/18/2021

Jacks Tile and carpet has installed carpet and new tile in our house on two separate occasions. Rosanne was very kind and helped us pick out exactly what we wanted in the showroom. The installer did a wonderful job and were very professional. We will use them again for all of our future flooring needs!

DESCRIPTION OF WORK
Carpet and Tile

CATEGORY carpet installation,ceramic tile,flooring contractor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/16/2019

1.0

11/19/2020

They called us and we explained what we needed and were told they would check into it and call us back. We never received a return phone call.

DESCRIPTION OF WORK
Carpet sales and installation

CATEGORY carpet installation

WORK COMPLETED ON 09/23/2020

SERVICE PROVIDER RESPONSE

Good morning, Thank you for taking the time and writing a review. I see where you put in a request on Saturday, Oct 3, 2020 for a 12x15 Den needing Pet Friendly Carpet. The review was left today, Nov 18 ( a month and a half later). Our internal lead tracking shows me that we called you on Monday, Oct 5 at 10:45am and left a voicemail for you trying to set an appointment but we never heard back fro...
1.0

10/28/2020

Vinyl color installed was their suggested color, not the color discussed and chosen with the salesman, due to paperwork mixup. Jack would not take any responsibility for their error. Carpeting was fine, but Jack screamed on the phone, "So sue me!" and hung up. He texted that his salesman does not order material, Jack's Carpet and Tile does. However, you will be only dealing with a salesman. Once y...

DESCRIPTION OF WORK
Carpet to entire house and vinyl flooring in kitchen & baths.

CATEGORY carpet installation,flooring contractor

COST $7,200

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/28/2020

SERVICE PROVIDER RESPONSE

Mrs. [Member Name Removed], We worked with both you and your sister, [Member Name Removed]. You live in Florida and your sister, [Member Name Removed], lives in VA. Kevan, my sales person went to the home that you are wanting to sell at your request to measure. No one met with him, you gave him a lock box to enter the home and asked for his recommendation for new flooring. He recommended a color #...
5.0

03/03/2020

Flawless. Jack, Kevan and team were courteous, professional, timely throughout and pricing was on point. Kevan was thorough with the initial assessment and scope of work to be completed. He provided valuable information as we coordinated with paint contractors. We had to bump up our timeline of putting our house on the market and Jack called me right away and shuffle things around so we could meet...

DESCRIPTION OF WORK
Carpet upstairs and in downstairs master bedroom

CATEGORY carpet installation

COST $5,300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/20/2020

3.0

09/07/2019

They came and just placed tile over my seriously damaged linoleum. It was done very quickly. However, I have a kitchen door that opens into my garage. They did not have what was needed to put molding down at the door and door would not close all of the way..(FLIES COULD COME IN FROM THE GARAGE!) Door needed to be trimmed underneath to fit. They had not trimmed the door. They left, and I did not kn...

DESCRIPTION OF WORK
I requested new linoleum on very worn kitchen floor. Linoleum was cracked and splitting. I thought that they would take up the old linoleum. ..I was wrong!!!

CATEGORY flooring contractor

COST $1,400

SERVICES PERFORMED? Yes

WORK COMPLETED ON 08/14/2019

5.0

07/16/2019

Great. The workers finished before the estimated time. Also they have a senior citizen discount.

DESCRIPTION OF WORK
Replace carpet with engineered hardwood, replaced kitchen tile with luxury vinyl tile

CATEGORY flooring contractor

COST $10,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/10/2019

4.0

10/26/2018

I would like to have given them a higher rating – but I’ll explain why I didn’t. First, Robert Hall & Staff are wonderful and easy to work with. The first hardwood floor we picked did not match with our existing hardwood floor. Robert took the hardwood floor back and allowed us to pick another one. The second hardwood floor matched perfectly. I ask Robert BEFORE we started if the new hardwood floo...

DESCRIPTION OF WORK
installed hardwood flooring to line up with existing hardwood

CATEGORY carpet installation,flooring contractor

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/26/2018

5.0

10/24/2018

This was a great experience. Jack's Tile and Carpet was recommended to us by our neighbors, who had hired the company to install hardwood flooring and were very pleased with the result. We were interested in porcelain tile for our kitchen. Krystal and Roseanne were very helpful in the showroom, answering our questions, steering us in the right direction, and responding to emails in a timely fashio...

DESCRIPTION OF WORK
We replaced our kitchen and utility area floor with porcelain tile.

CATEGORY flooring contractor

COST $9,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/24/2018

5.0

09/22/2018

Jack's Tile did extensive work for us at the beginning of the year. I don't always post positive evaluations of contractors, unless I am extremely satisfied. That is the case with Jack's Tile. They did a fantastic job, and now that it is 6-7 months after completion, everything is holding up well, and I am more satisfied than ever. I should mention that I was not an easy customer. I had concerns du...

DESCRIPTION OF WORK
Jack's Tile did extensive work in our house- to include installed kitchen tile, hardwood floors, stairs and carpet in multiple rooms.

CATEGORY carpet installation,flooring contractor,hardwood floor

COST $15,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/01/2018

5.0

09/15/2018

Wow, these guys were quick, prices were fair and they did an amazing job

DESCRIPTION OF WORK
New Carpet

CATEGORY carpet installation,flooring contractor

COST $1,200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/20/2018

Services Offered

Residential /Commercial Flooring Sales and Installation of Carpet, Ceramic and Natural Stone Tile, Hardwood, Laminate, and Vinyl.

Services Not Offered

Sanding/Refinishing Hardwood. Repairs on floors we did not originally install. Installation of floors we did not sell through our showroom.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Discover, MasterCard, Visa, Check, Financing Available, American Express
Senior Discount
10%
Emergency Service
No
Warranties
Yes