HATCHETT DESIGN REMODEL

Outstanding workmanship and finished a week early. Fine people to work with.

Michael Hatchett was our primary point of contact from the company and could not have been nicer or more thorough in the planning stages and throughout the entire process! Jessica Altman was the designer and her ideas, guidance, and selections were beautiful, tasteful, and timeless! Tommy Hunter was the site manager and was ALWAYS available to us for status updates, questions to be answered, advice given, scheduling of the subs, etc! We were/are so very happy that we chose them for our remodel AND there’s a lifetime warranty on their workmanship! Certainly cannot ask for more than that!

Everything went well with the initial meeting and design portion of the project. However, they didn't check inside the soffit to see if there was anything in it before they designed to have it removed. Turns out all of the bathroom plumbing was in the soffit. Had to pay additional money to have the plumbing redone to fit the design. Additionally, after starting work they discovered the sunroom was on the same circuit as the dining room and the kitchen so I had to pay more money to have the dining room electric redone to meet code. When they worked on the plumbing one of the pipes leaked so they put a bowl under the sink to catch the water and left without telling us or fixing it. It took the painter 3 tries before he painted the kitchen correctly, even though the project manager had asked me how I wanted the room painted and there was an email sent with the exact specifications that I approved. They punched holes in the living room wall during construction and had to patch that. They incorrectly measured where one of the electrical outlets needed to go so they moved it then left the hole in the wall which when questioned about they finally plastered but not neatly. When they installed the cabinets they used screws that were too long and damaged the interior of the cabinets. They had to replace those with new cabinets. They hung three cabinets at the wrong height and had to lower them. They wired the stove hood to the dimmer light switch in the kitchen and had to fix that. They failed to order the countertop when I made the initial payment and I kept getting phone calls and letters from the countertop company asking me why I was paying them. I didn't receive the project plan until 4 weeks after the project started. They promote on their website how terrific their communication is. The only time I heard from anyone during the first 4 weeks of the project was when they wanted money or when I initiated the conversation to ask questions. When I would approved things with the project manager, they wouldn't make it to the site manager or the workers and I received phone calls asking me what I wanted after it was in writing, then it was done incorrectly and had to be redone. I was suppose to be receiving weekly surveys but received my first survey on week 5 or 6 of the project. The owner actually visited my house with the entire team to discuss my issues. Holes in the walls that were not plastered, holes in the plumbing that were left unrepaired, cabinets hanging out over where the walls were, failure to order the countertop, failure to provide a copy of the project plan, etc. The job was eventually finished but I never received the touch up paint for the cabinets that I was promised. It was a very stressful, very frustrating process that I would never repeat.

Outstanding. Completed ahead of schedule. Kent, the project manager was super!

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Al the contract supervisor was wonderful. He was professional and respectful. Anything I had an issue with He corrected. All workers for Hatchett provide quality work. The tile man Chris listen to what I wanted in the shower area. His work is top quality.
If I am lucky enough to be able to remodel the kitchen Hatchett will be hired. The date for completion in the contract was not met.
But I am so happy with the results it does not matter.

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The service was great, the staff were very good, they left the area clean and they were prompt. They did a good job and I would recommend them.

I liked the quality of the service.  The crew was very respectful on the property.  It took about three months to complete.  I didn't like that they didn't assist more in the designing with the customer.  Some of the customer choices were not evaluated by Hatchett Design.

This local company really went out of their way to please us. They worked with me on the design for my porch enclosure. They were hard workers who were highly skilled. I felt they were honest, and I was really pleased with their work. I do recommend this company as they were hard working people.

The job was done in only one week, which was amazing in itself. The work was done so well, that we are considering hiring them for other work. The only thing they did not do was the lighting. We are self sufficient people, so we are very picky, but we could not find any fault in this remodeling job. The maple cabinets, are especially beautiful, they did an excellent job for us.

We have been calling Hatchett for fifteen years. There is nothing they have not been able to do for us, and they always do it well. This job was consistent with their past professionalism. The construction took about six weeks to complete, and they separated the work area from the rest of the house, to avoid creating a dust cloud inside the house. This was rather expensive, but we wanted it done right, so we were willing to pay extra.