EASTERN FLOOR COVERING
About us
We are the Peninsula's exclusive HGTV Home flooring retailer and have two locations to serve all your floor covering needs. Check out our Second Location! 4340 George Washington Memorial Highway Yorktown, VA 23692 (Fax) - (757) 369-8160 Ask for Brian Taylor! OR 467-C Denbigh Boulevard Newport News, VA 23608 Eastern Floor Covering is a family-owned and operated floor covering retailer that has been serving the Peninsula and surrounding areas since 1976. We carry a full line of floor coverings including carpet, prefinished hardwood, laminate, vinyl and ceramic tile. We also offer refinishing services for existing hardwood floors. All of our installations are completed by professional, certified mechanics that take pride in the finished product. We provide free, no-obligation estimates and invite you to come by and borrow our samples to review in your home at your convenience. Whatever it takes, we want to earn your business and we prove it every day. We can't wait to floor you with our service and selection! Stop by or call today!
Business highlights
49 years of experience
Services we offer
Residential and commercial floor covering sales and installation. We carry broadloom carpet, carpet tile, ceramic tile and area rugs. We offer refinishing of existing hardwood and can custom make area rugs of any size., laminate flooring, prefinished hardwood, sheet vinyl, vinyl tile
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.849 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 49 reviews
Rc B.
Mar 2018
Initially, Steve, the owner of Eastern Floor Covering, provided an in-home detail costs estimate for the entire installation process, item-by-item, with a cost associated with each item. He also included some suggestions of padding products that he found worked best, through his many years of flooring, like (tucking the carpet under each step a little more cost for installation , and a little pricier step padding . His suggestion turned out to be right on target. The final end product was super spectacular. Waking on the steps feel like walking on a cloud. Much better than I anticipated. Both sets of stairs never looked that good. Regarding the installation process: It went like everyone hopes it would go, but never does. A date and time was chosen from a group of available days and times; The lady in the store phoned the day before to remind me of the installation date and time window, the process was started within the time window that I selected, The installers were polite and friendly and understood that I needed to get to my upstairs office during the day. The cleanup process was above par. The removal of the old carpet was quick and the broom was used several times during installation. What a well organized carpeting replacement system! My hat is off to you Steve and your crew.
Trish K.
Jan 2018
This was the second time we used Eastern Floor Covering and they were excellent both times. Very responsive, always on time, and the floor looks great.
Brenda R.
Oct 2017
Wonderful. I was home the day the kitchen was done by installer David and his helper. They were so good and trustworthy that I specifically requested David and his team 2 weeks later when it was time to do the carpet upstairs. I was so confident of their work that I agreed to delay my carpet installation to a different day just so I could have David and his team do the work. I felt no need to be there during the carpet installation. I came home that evening just as they finished and found all furniture back exactly in place, new carpet vacuumed, compete clean up everywhere and a beautiful carpet in place. I do want to include the salesman, Neil, who worked really, really hard to get me a price that I could afford without compromising on the quality that I required. We met several times in person and he followed up with multiple phone calls as we completed selections of materials and worked on the budget. I don't think Neil made much of a commission on this sale. His measurements were incredible! I had only a couple of pieces of the kitchen floor and just enough carpet leftover to have a bound rug made for the front door. Amazing how accurate his measurements were so I did not pay for or have any overages of material. Neil is in the Newport News office and Dave works for Eastern as an independent contractor (I think that is accurate) I am 100% satisfied with my choice of Neil, who went above and beyond to meet my needs and budget, and feel fortunate that David and his team were assigned to my job. I cannot recommend salesman Neil, installer David and his team enough. Utilize Neil and ask for David to install if you have carpet/vinyl needs. You won't be sorry.
Kathie B.
May 2016
I had hard wood installed in my bedroom upstairs and the hallway and down the stairs, their installer that they apparently contract with came and when the flooring was brought in he said well it's going to be a week and then he come back and do the flooring so when he came back he started the flooring and looked at the stairs and there was a problem with him being able to do the stairs and it ended up that there were huge gaps at the top at the side rails going up the stairs and they had cut out part of the wood and just left big holes in two of my walls, they totally destroyed the door frame on one of the doors going into the bedroom the wood was cracked all to pieces. Well they gave me these song and dance about the stairs because they had carpet on it and thy weren't built to have wood done on it, it should have been redone and then the wood stair threads put on.
Michael C.
Jul 2015
On time - quick install. Very pleased.
Karen L.
Jun 2015
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Barbara C.
Apr 2015
I would use them again. They were recommended by a friend. They are punctual. They are nice. They know what they are doing.
Catherine F.
Feb 2015
Eastern Floor called us to set up a time to install the carpet. The installers were on time, were pleasant and concerned for our comfort, and did exactly what they told us they would do. Everyone was very professional. I highly recommend Eastern Floor
Covering.
Brent K.
Oct 2014
Carpet crew was punctual and professional. Hardwood floor was excellent! Very happy with both crews, no hassles, no issues.
Response from EASTERN FLOOR COVERING
"We really enjoyed working with you and are so pleased that you are happy with your new floors! Please be sure to call us whenever we can be of service and we'll do everything we can to earn your business. Thanks for choosing Eastern Floor Covering and for taking the time to review our service!"
Steve S.
Oct 2014
The carpet team arrived on time, was courteous and professional. The work was completed on time and to our total satisfaction.
Response from EASTERN FLOOR COVERING
"Thanks so much for taking the time to review our service! We're very pleased to know that everything turned out to your satisfaction and hope that you'll call on us again for all your future floor covering needs. Enjoy your new carpet and thanks again!"
Robert F.
Oct 2014
unknown
Response from EASTERN FLOOR COVERING
"Thank you for choosing Eastern Floor Covering! We're happy to know that your job turned out so well! Please call on us again if we can ever be of service in the future! It was a pleasure doing business with you!"
John R.
Sep 2014
Went well; arrived at 06:45 and got done by 12:45. Efficient, quiet, and cleaned up afterwards.
Response from EASTERN FLOOR COVERING
"Thank you for taking the time to review our service! It was a pleasure working with you and we hope you'll call on us again for any future floor covering needs you may have. We appreciate your business!"
Lois W.
Aug 2014
Efficient. arrived before 7:00am finished before 9:00. furniture replaced and room clean.
Response from EASTERN FLOOR COVERING
"We're so happy to know that you're pleased with your new carpet! It truly does transform a room and we hope that you'll continue to enjoy it for many years to come. Thank you for choosing Eastern Floor Covering!"
Nora O.
Aug 2014
A representative from Eastern Floor Covering scheduled a time to come to the house to take measurements of what we wanted done. We selected the tile for the floor. He arrived at the scheduled time and provided us with an estimate that included removal of floor coverings and the purchase and installation of the tile within a couple of days. We were contacted within a couple of days and given a date for the start of the project. The crew who came to remove the floor coverings and install the tile were on time. The crew were professional and polite. The furniture and appliances were moved and put back at the end of the job. The tiling was done in stages so we could go in and out of the house. We were without our ground floor bathroom for the week because they had to remove the toilet to install tile. The ground floor of our house is made up of many angles and is quite large. The whole process took a week but the result is excellent. The whole experience from the initial contact to the finished project was hassle free. My husband and I are so impressed with the quality and professionalism of the Eastern Floor Covering team that we will be going there to have the carpeting on our stairs and upstairs hallway replaced.
Response from EASTERN FLOOR COVERING
"It was a pleasure working with you on this project - we're so happy that you're pleased with the final result! You've made a very wise investment in your home by installing ceramic tile, one that you'll enjoy for many years to come. Please call us when you're ready to replace your carpet and we'll provide you with the same outstanding results. Thanks for choosing Eastern Floor Covering!"
Ryan B.
Jul 2014
Steve Ward is very personable and gave his honest opinions during the estimate. He was knowledgeable and helpful. The install crew were on time, courteous, and did a perfect job. They went above and beyond paying attention to detail and even vacuumed for us.
Response from EASTERN FLOOR COVERING
"Thank you for your kind words and for taking the time to review our service! Outstanding customer service and a professional installation are the goals we strive to meet on each job and we're very pleased to know when we've achieved them! Please refer us to your family and friends and continue to call on us for all your floor covering needs!"
Jack B.
Jul 2014
Steve Ward took care of us personally, and gave us excellent advice and a competitive price for quality products.
DOLA M.
Jun 2014
Measurement, installation, moving furniture was done all timely, professionally and with smiles. It looked great and furniture was moved back in.
Response from EASTERN FLOOR COVERING
"Thanks for choosing Eastern Floor Covering! We're so pleased to know that you're happy with the results! We always strive to do our very best and it's very rewarding to hear from a satisfied customer. We hope you'll come see us again whenever we can be of service. Thanks again!"
DEBBIE B.
Jun 2014
They arrived about 1 & 1/2 hours past the appointed time. Paul was very professional and did a great job installing the new floor. Molding re-installation was a little sloppy, left some things undone and some not well done.
Response from EASTERN FLOOR COVERING
"Thank you for your feedback and for taking the time to review our service. We apologize for running a bit behind schedule - we try our best to be as accurate as possible. Please don't hesitate to call us if you feel there are any issues that need to be addressed. We stand behind our installations and will be happy to schedule a callback at your convenience. Thanks for choosing Eastern Floor Covering!"
Nancy M.
Jun 2014
The job was a hard install on concrete floors but their installers came in and got the job done in a very efficient manner.
Response from EASTERN FLOOR COVERING
"Thank you for taking the time to review our service! We are very pleased to know that you are happy with the finished job. We take great pride in our work and it's always nice to know that we've met our customer's expectations. We appreciate your business and hope you'll call on us again for all your floor covering needs."
Jeffrey W.
Apr 2014
Very professional from original purchase decision, measuring, and installation. Our salesman, Chip, was especially helpful. The installation crew arrived on time, removed old carpet, and did an excellent installation. We will definitely contact Eastern Floor Covering when we replace the carpeting in the upstairs bedrooms and hallway.
Response from EASTERN FLOOR COVERING
"Thanks so much for your comments and your continued patronage! We look forward to working with you again on your next project and appreciate the confidence you have placed in Eastern Floor Covering. We'll always do everything we can to earn your business and provide you with excellent results!"
Patricia B.
Mar 2014
I've been using eastern for 15 yrs for all my flooring needs. I always check the big box stores but Eastern's prices are same or better & their work is excellent. I'll always use & recommend them in the future!
Response from EASTERN FLOOR COVERING
"Thanks to loyal customers such as you, we have enjoyed over 35 years of serving the Peninsula's flooring needs. We strive to earn your business and delight in knowing that you are one of our satisfied customers. We're always just a phone call away and hope you'll continue calling us whenever we can be of service. Thanks for choosing Eastern Floor Covering!"
Julia C.
Mar 2014
Chip showed up on time when he came to the house to give me an estimate. He brought up a lot of little details that I hadn't thought about. He got back to me within a couple of days with an estimate. They fit me in to the schedule rather quickly and Neal showed up on time as promised. He ran into a couple of issues so the job took a little longer than they first anticipated, but he was able to take care of the problems that were encountered. I couldn't be happier with the end result; Neal did a phenomenal job!!! I would highly recommend them and will definitely use them again in the future!
Response from EASTERN FLOOR COVERING
"We're so pleased to know that you're happy with your new floor! We take great pride in providing outstanding service and excellent results. Thank you for your business and for taking the time to submit your review. Please be sure to call on us again!"
Sam E.
Feb 2014
The gentlemen were prompt, courteous and efficient. After the job was completed, they asked us to inspect their work and thanked us for our business.
Response from EASTERN FLOOR COVERING
"Our installers are simply the best and we are very proud of their work! We hope you'll enjoy your new carpet for many years and will call us again if we can be of further service! Thanks for choosing Eastern Floor Covering!"
Michael R.
Jan 2014
Excellent job! On time and on budget
Response from EASTERN FLOOR COVERING
"It was a pleasure to be of service and we're so pleased to know that you are happy with the results! Thank you for choosing Eastern Floor Covering!"
Susan G.
Jan 2014
I wrote a glowing letter to Eastern in October 2008. However, my opinion has changed.
The amount above is for vinyl in a small guest BR, about 10.5 X 11 which, in retrospect and comparison was too much. The room required two skim coats according to Keith. Within three years, the floor began to sound like someone walking on a pond in spring with ice cracking underfoot. When I mentioned it to a contractor friend, he said either the skim wasn't put down correctly, or was of poor quality. The vinyl is ruined with raised lumps. The room is unusable except for storage. I don't have the money to have this room re-vinyled at this time. The other BR that only required one skim coat is fine. That is why the rating isn't an "F". At this time I require flooring in a larger room and am looking at other companies.
The amount above is for vinyl in a small guest BR, about 10.5 X 11 which, in retrospect and comparison was too much. The room required two skim coats according to Keith. Within three years, the floor began to sound like someone walking on a pond in spring with ice cracking underfoot. When I mentioned it to a contractor friend, he said either the skim wasn't put down correctly, or was of poor quality. The vinyl is ruined with raised lumps. The room is unusable except for storage. I don't have the money to have this room re-vinyled at this time. The other BR that only required one skim coat is fine. That is why the rating isn't an "F". At this time I require flooring in a larger room and am looking at other companies.
Response from EASTERN FLOOR COVERING
"Thank you for your feedback. As you know, it's been over five years since we installed vinyl in your home. After reviewing our records, we can find no indication that you have contacted us regarding any problems with your installation until now. Although the installation is many years out of warranty, we are still concerned and may be able to provide some assistance. Please contact our office at (757) 874-4138 and ask for Kristi or Kelly to arrange a convenient time for us to stop by your home to have a look at your floor and see how we may be able to help. Thanks again and we hope to hear from you soon."
Licensing
State Contractor License Requirements
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FAQ
EASTERN FLOOR COVERING is currently rated 4.8 overall out of 5.
EASTERN FLOOR COVERING accepts the following forms of payment: CreditCard
Yes, EASTERN FLOOR COVERING offers free project estimates.
No, EASTERN FLOOR COVERING does not offer eco-friendly accreditations.
No, EASTERN FLOOR COVERING does not offer a senior discount.
No, EASTERN FLOOR COVERING does not offer emergency services.
No, EASTERN FLOOR COVERING does not offer warranties.