BRAKE KING INC

I take my cars to Brake King. I have a new car now so I have to take that back to the dealer. Until my warranty is out, I have to take it to them. The other two cars I have and as a matter of fact my daughter and her husband, we all take our cars to Brake King. If you take your car to Brake King, they are going to tell you what is wrong with it. When I first started going to them, if it's something that they do not do (transmissions), they will give you a good suggestion on where to take it and that person will be honest with you also. I have found that to be true. Now, I think they do everything now. I've been with them for 20 years. Now, I think they do everything. I think they take care of everything now. I think they can even give you a new engine and everything now. But way back, when I first started going to them, they didn't do everything like that. They are real honest also. I don’t know the last date I was in there. I would have to think about it. Like I said, I’ve got a new car, so I haven’t been driving the old car. Let me think, my grandson was driving one of my cars back and forth to school. He was in college and he was working so I let him use one of my cars and he actually took it there. I think he graduated college in 2015 so I’m going to say 2014 he took that car in. It’s a 2003 Volkswagon Passat wagon. Beautiful little car. He took it there. I forget exactly what he took it there for, but it’s a foreign car so the places you need to work on are hard to get to. They broke his sound system. They broke his sound system in the car and they called him. I let him take care of it. He was the one using it. We paid for it together because like I said, he was in college. But Brake King called him and said, “Mr. Wilson, was your sound system working when you brought it in here?” He said yes it was working. I was playing CDs. They told him it wasn’t working now and they thought that they broke it. Who does that? Who on earth today does that? Nobody. They said they had to keep the car a couple more days because they had to send for the part to fix it. They did not charge him anything to do that because they knew that they broke it. Who does that? When he got his car back and his CD system wasn’t working, and he took it back, someone else would say that it was broke when he brought it in and that they didn’t bother with it. They could have said anything. You don’t find companies that would tell you they broke your car. Nobody is going to tell you they broke your car. I know I been taking my car to Brake King at least 20 years. The service is still the same. I don’t know if it is the same owner. I don’t know. I guess I should have looked it up after all these years. To me, it seems like a family-owned business. I can’t prove that because I don’t know. I never have done any research on Brake King. I took my car there the very first time because they were not that far away from me. I didn’t have to drive 10 miles to get to them. That’s the only reason I took it there. When I took it there, I was glad that I did because they did good work on my car. They didn't overcharge me or anything. I can tell you some stories about Brake King. They are just an honest company. They did me right. My daughter and her husband take their cars there. My grand-kids take their cars there. As a matter of fact, I’m getting ready to take one of my cars there now because it needs a state inspection and I know it needs some work. I’m going to have it towed there. I’m not even going to try to drive it. It’s probably less than 5 miles down the road from me..

If you take your car to Break King, they do not tell you what's wrong with it. If it's something that they do not do, they will give you a goo suggestion of where to take it, and that person would be honest too. I have found that to be true. I've been with them for 20 years, now I think they do everything like give you a new engine. Way back when I first started going to them they didn't do everything. They're honest also. They broke the sound system in the car. They called him and asked him if his sound system was working when he brought the car in. He said yes it was working. They said that it was not working and that they think that they broke it. Who on earth does that, no one. They said that they would have to keep the car a couple more days because they had to send for the parts to fix it. They did not charge him anything to fix it because they knew that they broke it. When he got his car back and the sound system or CD thing wasn't working, he could take it back and they could have said that it was broken when he brought it in. They could have said anything. Nobody is going to tell you that they broke your car. I know I have been taking my car to Brake King for at least 20 years. To me it seems like a family own business. I took my car there the very first time because they were not that very far away from me. I did not have to drive 10 miles to get to them, that's the only reason why I took it there. When I took it there I was glad that I did because they did good work on my car, they did not overcharge me or anything. They are just an honest company to me, they did me right. My daughter and her husband takes their car there, an my grandchildren take their cars there.

The are very honest. They won't do any work on your car until they call you and tell you exactly what is wrong, so you have the option to choose what they do. They let me know that two of my tires were still good and that I only needed to worry about the other two. I would recommend them.

I waited for my car as I had no ride home. Took about 2 hours. Were very nice. Came and reported to me what was going on.
Amount charged was a little less than I was quoted by another place. Had planned to go to other garage but they couldnt get to me for at least two weeks. When a neighbor suggested I go to Brake King. He knew one of the mechanics. Was was done and fair price. They were very busy and turned a few people away.

Great, shop was busy, but they got back to us quickly and had the car repaired the same day

What stands out is the quality of the service and the price was a lot cheaper than others. The pricing was excellent. I had no problem with them whatsoever.

Brake King is the only place in Tidewater I trust to do suspension and alignment work. Most important is that they are honest. Every other tire store or alignment facility will undoubtedly tell you that your car needs an alignment even if it doesn't. They will also try to sell ball joints, struts, tie rods, etc. Not so with Brake King. You get an honest alignment if you need it, and if you don't they won't charge you to check it. Outstanding work and service.

Excellent. Dropped off and picked up from my home. Great customer service.

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Brake King did a wonderful job. Not only are they friendly, but Brake King is very honest. I know it's hard to belive than an auto repair shop could be honest...but they actually tell you the truth about whether something is wrong with your car or not. when I took my toyota van back to the dealer because my "check engine" light was on, the dealer told me I needed a new engine, which would cost $12,000!! I just could not believe that, becasue the van was driving just fine, so I took it to Brake King to get their diognosis, Breake King performed diognostic testing and told me there was nothing wrong with the engine, I just needed to be sure to close the gas cap very tightly after getting gas, because if air gets in, it can cause the "check engine" light to come on. Well, that was over 5 years ago. And my van is still running just fine. Brake King is the ONLY place I take my cars for the services they provide...they do not provide all services: they do not provide tune ups.

It went great. I have used Brake King for many years and they are great!

I've been going here occasionally for decades. It's not shiny like a new car dealer and the prices reflect that you are not paying for that beautiful facility. They do brakes, steering, suspension, alignment, tires, and inspection. I bet you'll find only economy tires here though. If you don't need work done they will send you away at no cost. Alignment check is free. Seems they were just born honest.