Osborn Services

Kelly and his team did a fantastic job! He had great suggestions for much-needed repairs and additional work. We now have a professionally-built, high-quality building that matches the other structures on the property. I give Osborn Services my highest recommendation.

Kelly Osborn took on this job after I had a failure with another contractor.  He was on the job on-time and per schedule and his crews were excellent.  He worked with me to help layout many custom interior features of a custom building, which was an industrial steel building converted to a cabin type arrangement.  Not an easy job and it required several innovative approaches to the design.  His professionalism and responsiveness is what impressed me just as much as the fine custom work that was performed.  I would definitely hire him again on another building job.

Short Version: I consider the project on-time and on-budget, and all work was excellently performed.  I expect to hire Osborn Services for my next project.  Due to an error on my part, we completed the work 2 days late and it cost an extra $4,000. 
Long Version
Background:  I am not the original owner of this property; therefore, I had to make some guesses about work that was done when our place was built.  I have a 30x30 out-building that is a concrete pad, 4 walls, and a roof.  There is no heat/AC, but there is already electric service.  Incoming water and outgoing sewer lines were laid in the concrete floor when the out-building was constructed.  The project was to create a space within the building where I can have a small space for a modeler's workbench and a larger space where I can build a model railroad.  Also, the project would install a commode and a slop sink.
The Planning:  Osborn Services was recommended by another (local) contractor who was already overbooked.  Mr Osborn came to my home, and we discussed the work I wanted done.  I gave him a 2 page list of what I wanted to do.  I called the list my Givens and Druthers.  The list was grouped for the Shed, Train Room, and Bathroom.  The next day, I received an e-mail with a list of work and estimates for the work; the e-mail asked for my agreement/approval of the work.  I responded with a 'go ahead', and Mr Osborn sent me a formal estimate and contract, which included beginning and ending dates for the project. 
The Work:  Mr Osborn was on-site with his crew as scheduled.  They worked well together and obviously knew their jobs.  The crew was focused on their tasks and there was no goofing off.  They kept their work space neat and organized.  They cleaned up after themselves on a daily basis and always left my property straight and neat.  Mr Osborn was on-site almost every day, and frequently all day.  His management style is to work only 1 active project at a time.  So the only times he was not on my site were when he needed to run an errand for my project or meet a potential customer about future work.  I estimate that he was working for me 80% of the time; his crew's effort was 100% on my project.
The Problem:  The incoming water line to the out-building presented unforeseen problems.  The lines were not capped in the out-building; therefore, we knew they were not connected to the water lines in our house.  I assumed that there was an unconnected line in the crawlspace under our house; and I planned to finish that connection.  Although Mr Osborn found unconnected lines in the crawlspace, he couldn't find one that went to the out-building.  In hindsight, we have decided that the original water line had been crushed and rendered unusable.
The Solution:  The only choice we had was to dig a new trench and lay a new water line from the house to the out-building -- about 100 feet.  That added $4,000 to the price of the project and a couple of days to the schedule.
Sub-Contractors:  Mr Osborn used only 2 sub-contractors, and both earned A+ ratings.  He used them for specific, focused tasks that required special expertise.  One sub was used to install a heat  pump (called a mini-split) to provide HVAC to the train room, because I didn't want the entire out-building heated/cooled.  He also used a sub to lay the water line from the house to the out-building.  Part of his reasoning was that there were special risks since the trench would expose the primary electric/telephone cables into the house and professional excavators could handle those risks more easily. 
Bottom Line:  I have no reservations about hiring Osborn Services and/or his two sub-contractors again.
P.S.  When I previewed this review, it was categorized as Flooring.  Although Mr Osborn installed some flooring as part of the project, I would categorize the project as General Construction.

OUSTANDING! Kelly Osborn is a master of all trades and does not sub any work. I have a 5000 sqft home that I have been remodeling over the last eight years, and Osborn services is by far the best contractor I have ever utilized. He has an attention to detail and finished product that represents perfection. He was always on time regardless of the weather. For example, today
is a massive snowstorm and I live in High Knob at 1600ft elevation; Kelly Osborn was here on-time as he always was throughout the job, and the project finished tonight.
 The night before Thanksgiving there was unforeseen issues with the main waterline and he was working the issue until 9pm to make sure we had water for the holiday?.who does that?
 Outstanding craftsmanship for plumbing, cabinets, tile, electrical?he does it all. Kelly and his assistant James (excellent carpenter/framing) became a part of our family.
 I spent a great deal of money on high-end materials where I needed pro?s to do the job; Osborn Services delivered on all ends to include time, cost, quality, and scope. 
I recieved no incentive to write this review, nor was I asked to write a review; I am so pleased with the work and finished product that I cameo my computer to say how pleased I am.