We are your complete concrete installers, maintainers, and removal. We offer a wide variety of services to give you the most complete and hassle free services.
Complimenting Hardscape and Landscaping, Concrete & Aggregate Driveways, Concrete Demolition, Concrete Patios, Decorative Concrete, Design Services, Footings, Outdoor Kitchens, Patios, Repair & Sealing, Slabs, Stain & Polishing, Stamped Concrete, Walkways, null
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
63% | ||
11% | ||
0% | ||
11% | ||
15% |
Initial contact by estimator for Anderson was February 18, 2016. Contractual paperwork was complete (with revisions) between February 18 and March 18, 2016. Anderson required that we pay in advance for 1/2 the quoted price of the job to "secure a spot on the work schedule." Our check for $3,195.00 was given to Anderson on March 18, 2016. Unfortunately, the signed contract we had been given earlier did not contain a "start date" or a "completion by date" but stated "To Be Determined" in these spaces on the contract. When several weeks went by after our deposit check had been cashed with no contact at all from owner, Jim Anderson, or anyone from his company, we began making phone calls periodically to the main office of JR Anderson, Inc. in an attempt to find out when our job was scheduled to begin. We were never able to reach Jim Anderson at his office. We asked his office manager, Melinda, if she could tell us our approximate start date and she said she did not have the office work schedule. We also requested that the estimator, Brian *******, get us a start date, but he was not able to do so. We repeatedly left messages with Melinda requesting her to have Jim Anderson call us to discuss the status of our project. Jim Anderson never returned any of our phone calls and never contacted us to talk about our project.
On April 22, 2016, in a conversation with Anderson's office manager, I told her that it was urgent we hear from Jim that day or we would be forced to engage an attorney and terminate our contract immediately. Jim Anderson did not call back, but he showed up at our home with several men in the late afternoon on Friday, April 22, 2016. Although possible heavy rain was in the forecast for that afternoon, Jim insisted that he was following the weather and expected he and his crew would have time to complete the prep work on our project. Unfortunately, this was not the case. Heavy rain about two hours in forced Jim and his crew to stop work. We were left with a huge mud hole across much of our back yard. As he was preparing to leave our site, Jim assured us that he and his men would be back on Saturday or even Sunday, if necessary, to finish preparing for the concrete pour that was scheduled for the following Monday morning. No one from JR Anderson, Inc. Concrete showed up either day; no one from the company bothered to call to let us know anything about the status of our job. While I don't have the exact day, I believe the crew was back sometime during the following week and did the pour and put sealer on the concrete. However, we faced another delay on the job when stone for the sitting wall was delayed. Jim Anderson blamed everyone from the estimator to the supplier for the delay. When it was finally delivered to our site, the order was incomplete, and the saws the Anderson crew had on hand were not adequate to cut the top cap stones for the wall. (Please note, we made our final decision on the stone selection by March 5, 2016. We don't know when it was actually ordered for our job.)
The job came to a complete stand still until JUNE 29, 2016. During the period between April 22 - June 29, 2016, we were again left with no contact at all from Jim Anderson to let us know when or if ever he would be able to complete our project. During this period, we worried daily about how to proceed. We constantly talked about consulting an attorney, or the need to hire another contractor to finish the job Jim Anderson had started. In one last attempt to get satisfaction from Anderson, we made another call to his office on June 29, 2016 in the early morning. Jim was not in the office. Another message was left with Melinda similar in tone to our April 22 message ---i.e. "if we do not hear from Jim today, we will engage an attorney to take whatever action necessary to void our contract and get our money back from JR Anderson, Inc." No call came from Jim; he showed up at our house at 2:00 pm with several men. I met him at his truck and asked that he come inside to my office to talk about where we stood on the job. During the very frank conversation that followed, I reiterated to Jim how displeased we were with his total irresponsibility on our project. We told him there was absolutely no excuse for his refusal to return or calls or communicate with us in any way with status reports or to answer our questions. He said he totally agreed with our comments; he apologized profusely and said, "this is not how I run my business." I questioned Jim seriously about his ability to fully complete our job that day -- if he was not going to be able to complete everything that day, we did not want him to do anything more. He assured us that he could finish everything in a few hours and everything would be completed when he left that day (June 29, 2016.) I then said, "Now, let's talk about the money." Jim said, "Yes, I was just going to tell you that I am going to give you a big discount to try to make up for your hard feeling about how I have handled this job." "in fact, Joette, I'm going to let you tell me how much the discount should be." At that time, I told Jim that we did not want to give him another penny. Jim agreed to these terms and said that he would waive the entire remaining balance on our account, We requested, and he agreed to provide a statement showing our account/contract as "PAID IN FULL." Jim's last words to us as he left the job were that he would take care of getting us a "paid" statement as soon as he got back to his office.
That was June 29, 2016. Fast forward to Saturday, August 6, 2016. We received a letter from Jim Anderson. It was not a statement showing that he had waived the balance due, but instead, a "DEMAND FOR PAYMENT" letter in which he give us 14 days to pay the remaining balance or he would take us to Hanover County District Court to sue for monies owned. We had no choice but to consult with an attorney and we are now in the process of resolving this matter without going to court. I have filed a formal complaint with the Department of Professional and Occupational Regulation - Contractor's Board - and we are awaiting the results of their formal investigation.
Obviously, the entire experience dealing with Jim Anderson has been more than upsetting, or a mere inconvenience. It has cost us time and money far over and above the amount of his contract. In our opinion, people considering this contractor should proceed with extreme caution. It has been our experience that Mr. Anderson can not be trusted to keep his word or manage his business with integrity and professionalism.
"[Member Name], We appreciate you taking the time to post your comments. We do strive to provide a positive customer experience from start to finish and have many very satisfied and happy customers because of that. It was very unfortunate that we were unable to provide you with that same positive experience and for that we are sorry. The estimator should have left a written estimate for you, which is our standard practice and we have addressed this and your other concerns with him. As far as our pricing for your project, once the scope of work was reduced in size it fell under our minimum pricing rate which many licensed, insured and staffed companies charge. In most any industry there will always be a guy out there that charges less and many that charge more and sometimes with concrete that is due to the materials they may or may not include like we do. We have found thru our customers that we are very competitive with our pricing but I am glad to hear that you were able to secure someone to provide the work that you needed at a cost that you were happy with. If ever needed we can be reached on our office line 804-229-5252. Best regards, Lisa Mottesheard, JR Anderson, Inc."
"Hello [member name removed], Thank you so much for your posting and we do want to apologize for not responding to your inquiry. We recently have undergone changes in our office management which prevented a timely response back to you. We care deeply about our customers satisfaction and take pride in our prompt and highly rated service for all of our customers and it is unfortunate that somehow we missed the opportunity to connect with you and provide timely assistance when you originally contacted us. We will be glad to help you if you still have the need for a free estimate or information regarding your project. I can be reach directly at 804-229-5252 if I can provide any further assistance. Best regards, Lisa Mottesheard, Office Manager - J.R. Anderson, Inc."
"Dear [member name removed]: Not having a definite recollection of this particular inquiry, it appears, however, that we missed an opportunity to make another friend and satisfied customer. This must have gone unnoticed from the many requests we receive for proposals on a weekly basis from several different sources, including our favorite, word-of-mouth from satisfied customers. Sometimes, especially in the peak of the summer season, valuable information from good folks such as yourself can get overlooked. For this we greatly apologize and deeply regret, not just for failing to have the pleasure of making yet another satisfied customer and the positive feedback associated with such, but the displeasure of knowing we have someone with this scorn. We hope that you will find it in your heart to forgive us for this oversight in not responding to your request for a proposal. We also hope you will give us the opportunity again in the near future to serve you and make this right. If not, your pardon alone would suffice and we bid you the best and every goodwill. Thank you [member name removed] for your understanding and once again, we are sorry for not meeting your expectations in this manner."
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.