Westlake Heating & Air

4.6(
5
)

About us

Westlake Heating & Air Conditioning, Inc. was established in 2004. We are a group of professionals who have been in the heating and air conditioning business for the past decade. We service and install not just at Smith Mountain Lake, but the entire Roanoke Valley and surrounding areas. We understand you have a choice when it comes to your heating & air conditioning needs. That is why we strive to treat each customer with honesty and integrity. You deserve to be comfortable in your home, it's our job to make that happen! We service all makes and models of heating and air conditioning equipment. Financing available. No travel charge.

Business highlights

Emergency services offered
21 years of experience

Services we offer

electronic air cleaners & duct work., humidifiers, indoor air quality, new & replacement installation of heating & ac, residential and commercial sales and service

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.65 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
60%
4
40%
3
0%
2
0%
1
0%
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Showing 1-5 of 5 reviews
Jason C.
Jan 2012
4.0
Yes, I recommend this pro
$272
My  heat pump went out on a cold holiday day.  They came within an hour after calling.  I knew the rates were going to be high because it was a holiday.  They replaced a broken capacitor and got me heat again in around 30 to 45 mintues.  They charged extra for parts and labor because it was a holiday.  My total was $272.  This is the first time I've ever had to call an HVAC repair company for service, especially on a holiday so I don't know if this price is excessive or not, but I have heat again.
James C.
Dec 2011
5.0
Yes, I recommend this pro
The technician, John, is one of the best in the business.  Always a pleasure dealing with him and the other technicians who are good as well.
Kathleen S.
Jul 2011
5.0
Yes, I recommend this pro
$85
The technician was very professional, clean, polite, friendly, showed up on time, went right to work and diagnosed the problem almost immediately.  The problem was an electrical switch which he fixed and then checked to make sure the unit was cooling properly and it was so no further work was needed.  The charge for this service call was very reasonable.  I will definitely use this company again if the need arises. 
Glenda C.
Jun 2011
4.0
$185
Within 2 days the air conditioner was no longer blowing cool air.  I called them back on 05/27 and they said they couldn't come until 8:00 am on 06/01.  When 8:30 came and went, I called to see what had happened and was told that we were on the schedule for that day but they couldn't tell me what time they would arrive. They showed up at 6:30 pm that day and said a new unit was needed and quoted me a price of $3000.00.  I said OK when can you install and was told they couldn't install until 06/07.  I found another company that installed a new unit on 06/02. 
Response from Westlake Heating & Air

"During this time it was very hot and we were running many calls, we did our best to get to the member. As far as the install of the new unit, we were informed that her mother was staying with her and that doing the install on 06/07 was not a problem. We fully understand that our customers are very important and we will do what it takes to meet their needs and work with them be it financing, scheduling or any effort that is needed on our part to assure the customer is satisfied."

James C.
Dec 2010
5.0
Yes, I recommend this pro
I have a service contract with them. I have used the company for about 3 years and they have always been excellent. They show up on time. They do what they are supposed to do. They helped me several times in terms of warranty issues on the heat pump that I had. I would use them again in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Westlake Heating & Air is currently rated 4.6 overall out of 5.
Westlake Heating & Air accepts the following forms of payment: CreditCard
No, Westlake Heating & Air does not offer free project estimates.
No, Westlake Heating & Air does not offer eco-friendly accreditations.
No, Westlake Heating & Air does not offer a senior discount.
Yes, Westlake Heating & Air offers emergency services.
No, Westlake Heating & Air does not offer warranties.