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Westlake Heating & Air

Founded 2004 • With Angi since December 2010

4.6

(5) Verified Reviews

Business Details

Phone Number

Address

695 Lakewood Forest Rd

Moneta, VA 24121

Description

Westlake Heating & Air Conditioning, Inc. was established in 2004. We are a group of professionals who have been in the heating and air conditioning business for the past decade. We service and install not just at Smith Mountain Lake, but the entire Roanoke Valley and surrounding areas. We

Verified Reviews

A few reviews for this pro...
4.0

01/02/2012


Jason C.

My heat pump went out on a cold holiday day. They came within an hour after calling. I knew the rates were going to be high because it was a holiday. They replaced a broken capacitor and got me heat again in around 30 to 45 mintues. They charged extra for parts and labor because it was a holiday. My total was $272. This is the first time I've ever had to call an HVAC repair company for service, especially on a holiday so I don't know if this price is excessive or not, but I have heat again.

Description of Work
My heat pump went out on a cold holiday day. They came within an hour after calling. I knew the rates were going to be high because it was a holiday. They replaced a broken capacitor and got me heat again in around 30 to 45 mintues. They charged extra for parts and labor because it was a holiday. My total was $272. This is the first time I've ever had to call an HVAC repair company for service, especially on a holiday so I don't know if this price is excessive or not, but I have heat again.

Category heating & air conditioning/hvac

5.0

12/15/2011


James C.

The technician, John, is one of the best in the business. Always a pleasure dealing with him and the other technicians who are good as well.

Description of Work
Preformed inspection of heating system (2 heat pumps) under annual contract.

Category heating & air conditioning/hvac

5.0

07/14/2011


Kathleen S.

The technician was very professional, clean, polite, friendly, showed up on time, went right to work and diagnosed the problem almost immediately. The problem was an electrical switch which he fixed and then checked to make sure the unit was cooling properly and it was so no further work was needed. The charge for this service call was very reasonable. I will definitely use this company again if the need arises.

Description of Work
The service call was for a non-working air conditioner. An appointment was made for the following day after I called.

Category heating & air conditioning/hvac

4.0

06/20/2011


glenda C.

Within 2 days the air conditioner was no longer blowing cool air. I called them back on 05/27 and they said they couldn't come until 8:00 am on 06/01. When 8:30 came and went, I called to see what had happened and was told that we were on the schedule for that day but they couldn't tell me what time they would arrive. They showed up at 6:30 pm that day and said a new unit was needed and quoted me a price of $3000.00. I said OK when can you install and was told they couldn't install until 06/07. I found another company that installed a new unit on 06/02.

Description of Work
I called for air conditioner repair as my mother's air conditioner wasn't blowing cool air. She lives next door to me. Appointment was made 5 days later for 05/25. Serviceman came on time and said freon charge was needed. I didn't see him check for leaks after he put in the freon.

Category heating & air conditioning/hvac

Service Provider Response

During this time it was very hot and we were running many calls, we did our best to get to the member. As far as the install of the new unit, we were informed that her mother was staying with her and that doing the install on 06/07 was not a problem. We fully understand that our customers are very important and we will do what it takes to meet their needs and work with them be it financing, scheduling or any effort that is needed on our part to assure the customer is satisfied.
5.0

12/07/2010


James C.

I have a service contract with them. I have used the company for about 3 years and they have always been excellent. They show up on time. They do what they are supposed to do. They helped me several times in terms of warranty issues on the heat pump that I had. I would use them again in the future.

Description of Work
Westlake Heating & Air in Moneta serviced my heating and air-conditioning unit. They performed the furnace startup service where you can get from the air-conditioning to heat.

Category heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    On replacements
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    residential and commercial sales and service, new & replacement installation of heating & ac, indoor air quality, humidifiers, electronic air cleaners & duct work.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Westlake Heating & Air

    How is Westlake Heating & Air overall rated?

    Westlake Heating & Air is currently rated 4.6 overall out of 5.

    What days are Westlake Heating & Air open?

    Westlake Heating & Air is open:

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    What payment options does Westlake Heating & Air provide

    Westlake Heating & Air accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Westlake Heating & Air offer free estimates?

    No, Westlake Heating & Air does not offer free project estimates.

    Does Westlake Heating & Air offer eco-friendly accreditations?

    No, Westlake Heating & Air does not offer eco-friendly accreditations.

    Does Westlake Heating & Air offer a senior discount?

    No, Westlake Heating & Air does not offer a senior discount.

    Does Westlake Heating & Air offer emergency services?

    Yes, Westlake Heating & Air offers emergency services.

    Are warranties offered by Westlake Heating & Air?

    Yes, Westlake Heating & Air offers warranties.

    What services does Westlake Heating & Air offer?

    Westlake Heating & Air offers the following services: residential and commercial sales and service, new & replacement installation of heating & ac, indoor air quality, humidifiers, electronic air cleaners & duct work.