VIRGINIA AIR DUCT INC

See above. Ignore their discount card in ValPack. If you have used them recently with similar experience, please send letter to DPOR (Va Dept of professional licensing). They take complaints about non-licensed businesses as well.

They came for an estimate, saying they would clean the air ducts and spray microban to kill mold. The first time they came they only partially cleaned, obviously the two young men had not been trained in how to clean vents. They did not clean most of the vents in the house, claimed they didn't understand what was expected. We called for them to come back and clean and second time and they still did not clean very well. Used very small vacuum, smaller than vacuum in my garage. Would not recommend them for any future work. They claim to be certified by everyone but their brother, the certification definitely doesn't mean anyone checks their work or they would know how inadequate this company is.

Did not perform a complete or thorough job. The worker discovered a bird in the vent, and was reluctant to touch it, but after we insisted, he removed it. However, he left the vent clogged with substantial debris, including a large, active bird's nest. After they left, the dryer was stilll not drying properly, so we called an appliance repair company, thinking that the problem must be with the dryer. They came out and determined that there was nothing wrong with the dryer, but that the vent still appeared to be clogged. We then contacted Virginia Air Duct which refused to acknowledge that it had not performed the service properly and would not take any steps to correct the problem. We had to hire a second company to do the job correctly. The second company removed a large amount of debris, including the bird's nest that could not have possibly built up in a couple of days.