Terminix - Midlothian -Termite & Pest Control

The appointment was scheduled between 10am and noon on September 23, 2020. They did not show up or call and when I called, I was placed on hold for over 15 minutes each time. Called and spoke to Frank, who is completely rude, talked over me the entire time and then tried to transfer my call again after I told him he kept placing me on hold. This company is totally unprofessional. I took time off of work to meet the person and they didn't even have the courtesy to call.

I have a Terminix contract, and about a year after treating the house with baits and liquid, I had a swarm come from the house! I was told that a treatment would be done the following Monday, but no one came. I was then rescheduled for about two weeks later and it was another no show. Today was the third scheduled treatment date and another no show. So far I have gotten no benefit from paying them for service. The company does nothing more on the phone other than apologize and reschedule, then repeat!

The treatment for insects was fine. The crawl space door process was the worst customer service I've ever received! Would NEVER recommend this company!

We are under a contract with them. I think they are on time. They call in advance to remind you that they are coming. They inquire about anything additional that we are seeing or that we have noticed so they can address that while they are there. They just come and do whatever and they do not oversell you on products you do not really need. We just keep having problems with ants. The same thing we have them out treating for us and we still have them. Maybe that is why it does not always work. From my perspective, it is probably reasonably priced. They are very thorough. We have the same gentleman who comes all the time and I think he is very professional. They are very responsive.

TLDR - NEVER use Terminix because their scheduling system makes it nearly impossible to get an appointment if you need a follow up treatment.
Terminix scheduled an initial inspection of the house promptly and determined there were bugs and provided an estimate for the cost of extermination. I signed the contract electronically and was able to schedule the extermination online. Up to this point everything seemed to be great. The first problem was when I got a call from the person who would be doing the extermination and he wanted to schedule the appointment; I told him I had already scheduled it online when I signed the contract and he said he would see if he could make that work. He called back and said it would work, but I needed to put a credit card on the account. The day of the extermination he insisted that the renter give him a check as payment even though I had already given a credit card and my name was on the contract (I was not present at the time). Two days later the renter informed me that they had found more bugs. My contract provides additional exterminations up to 90 days so I called to schedule a follow up. This is where the real problems started. All of the numbers for Terminix go to a call center when you call, but the call center does not have the ability to schedule an appointment. They always just tell you someone will call you back in a couple of days. I waited a couple of days and didn't get a call so I continued to call back. Eventually they just told me I had an appointment on Tuesday at 1. I work and did not schedule this time, but to make it work I said they could call me when they were on the way and I would meet them at the house. They did not call me and just left a sticky note on the door saying they were there. I attempted to reschedule again going through the same routine. Again they scheduled an appointment without telling me and I just found out by calling Monday morning and being told I had an appointment for now. Luckily my renter was home this time. In summary do not use Terminix because their scheduling system is terrible and it is impossible to speak to someone that can schedule an appointment.

We use Terminix for pest control.  They came out and did an inspection about two weeks ago.  We're on a plan with them that was a part of the deal.  They were particular in the beginning. 

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There usually fairly good.  We've had them for years and they have been sufficient.  I don't have any complaints against them.  It's a bi monthly charge.  They're dependable and come when they say they will come.  If you have any additional problems looked at they always take care of them.  The only thing I'm concerned about is when we originally had a contractor for doing our bugs, it was a small independent company, which Terminix lost, and the independent company used chrysanthemum juice which was totally natural.  However when Terminix blocked them we automatically became there customer.  We did not shop around.  I can't say on all the safety of all there products.  I have a small dog so I have to be careful after they spray around the foundation. 

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They've been fine. One thing about them, and the reason I gave them a B is, when I first got them, they were much more meticulous about doing things like taking cobwebs down, and they have stopped being quite so meticulous.

They just inspected our house this morning.  They have been inspecting our house for the most of the last 30 years because we have a contract with them.  It's fine. 

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It was okay. We have had a contract with them for many years now.

They were reliable. They showed up every year and they were there when they were supposed to. Our experience with them was fine. It was good service. There wasn't anything that I disliked. What I liked is that they were reliable and punctual.

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They were okay. They showed up when they said they're going to. They did a good job. They showed up in suits. I've used them for 15 years.

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I have and have had a yearly contract with Terminix for many years after they found and corrected a severe termite infestation under my front steps and in my crawl space. They worked very diligently and effectively in destroying the nests and repairing the damage. They are prompt in responding to a summons to schedule a requested inspection and also schedule a yearly inspection of the entire premises. I would highly recommend Terminix.

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