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Synergy Technical Services

4.8(
19
)
Concrete - Sawing or Removal, Sink Installation, Garbage Disposal Installation,

About us

Synergy Technical Services is Virginia's premier heating and air conditioning, plumbing and electrical contractor that specializes in service of all makes and models of heat pumps, gas furnaces, ductless mini-split systems, geothermal heat pump systems, installations of heating and cooling systems, ductwork and indoor air quality products such as humidifiers and media filtration.

Business highlights

Emergency services offered
11 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.819 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
0%
1
5%
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Showing 1-19 of 19 reviews
Norvell C.
Dec 2021
5.0
Yes, I recommend this pro
$8,900
Minor issue…..short visit….diagnostic charge, only….?
Mike C.
Sep 2021
1.0
$210,000
Tech failed to install whole house surge protector despite me asking 5x if it was being done. He then lied to his boss and said I never said anything about it. The owner indicated he would think about what he wanted to do about it and call me back. As of this writing, it has been 10 days and I 2 additional attempts at contacting the owner by me. Run from this company.
Response from

"Good morning Mr. [Member Name Removed], I am sorry to see this review and that you feel this way however we did complete everything that was on the proposal which you signed. We even went above and beyond when you wanted the 200 amp panel that you purchased yourself installed but when my techs arrived you had changed your mind so we went and picked up the 100 amp panel at a very marginal price that my tech had initially recommended during the estimate visit. My lead tech informed me that you were very rude and cussed at them all day while they were trying to complete the work that you signed off on and then got upset at him when we would not purchase the panel that you bought yourself from you as we do not purchase items from homeowners. We did everything you asked and everything that was on the proposal you signed. I cannot give free work for something that was not included on the estimate as my tech that has been with me for years had stated that you did not want the surge protectors or the other outside work until we completed the work that was on the proposal sent to you. I trust my technician and stand behind him as he has never lied to myself or a customer before and given the attitude they got immediately arriving to your home to perform the work they were supposed to how do I not know if you are being untruthful. At the end of the day we did exactly what we were supposed to based on the proposal you signed and then some, we offered to do the additional work at a fair price but you refused stating you wanted this work done after the fact of signing the proposal and us starting the work."

Beth N.
Aug 2021
5.0
Yes, I recommend this pro
$8,900
They were great. Came same day, on time, friendly, and quickly fixed the problem. Great company.
Tina I.
Jul 2021
5.0
Yes, I recommend this pro
Excellent.
Amy M.
Feb 2021
5.0
Yes, I recommend this pro
They were really good and they did my A/C units. They have come back to do the up keep. They were very good to work with, they have the best price, and more informative.
Diana C.
Nov 2017
5.0
Yes, I recommend this pro
Wonderful. They were great to work with and easy to get in touch with when needed. We had a mix up on our start time the day of install, but instead of waiting around for me to get to the property to begin work, they were able to begin (and nearly complete) replacing the outside unit and replace a leaking freon pipe that other companies had been unable to find/repair for much of the old units' life (pipe was likely cracked when they bent it to install the old unit). When I did get there, they completed the inside part of the job much faster than I had anticipated.
Response from

"Thank you very much for the kind words Mrs. [Member Name Removed]. It has been a pleasure to work for you and we thank you for your business."

Robert F.
Sep 2017
N/A
Yes, I recommend this pro
Well, confirmed recommendations from previous company.
Response from

"Thank you very much for the kind words and great review"

Rose G.
Jul 2017
5.0
Yes, I recommend this pro
$27,900
Very well.
Response from

"Thank you for the wonderful review Mrs. [Member Name Removed]"

William P.
Jun 2017
5.0
Yes, I recommend this pro
$465,000
very good everything done in a professional matter and all questions I asked were answered
Response from

"Thank you for the great review Mr [Member Name Removed]"

William G.
Mar 2017
5.0
Yes, I recommend this pro
$69,900
It is installed and I presume it is working. They didn't charge any over the price of the Big Deal. 

I thought the pricing was reasonable. The quality is kinda hard to grade because it was installed under my house in my heating system, but as far as I know it's working just fine. 

It took them 3 or 4 hours, just one person. It was perfect. 
Response from

"Thank you so much for the great review"

Joseph S.
Feb 2017
5.0
Yes, I recommend this pro
$29,400
The heat pump has been working fine since then. He was very good. Straightforward. Easy to understand his explanation as to what was going on, reasonable cost, suggested maintenance if we wanted it. Told them we would either call him in 6 months or he could check back with us in 6 months and he was fine with that so there wasn't any heavy salesmanship. He just basically explained the services they provide and we were happy with what we got. I think he came out the same day that we called. I'm planning on calling him in the spring time to check the heat pump to make sure they are ready for summer cooling. It was a good service, good technician, professionalism.
Response from

"Thank you so much for the great review and we look forward to working for you again. I am happy that you are pleased with our service and process."

Angela M.
Jan 2017
5.0
Yes, I recommend this pro
$18,000
Jeff who I spoke to first was very helpful and quickly set up an appointment for the next day to suit me and kept me updated by phone. Shane (Senior Technician) was prompt, efficient and extremely professional. A part was needed and he returned to install it the next day. He went above and beyond to explain what needed to be done and I am now fully confident that my systems are safe and operating at their most efficient. We will be setting up an annual maintenance contract with this company and will be purchasing their clean air technology to keep our house as allergy free as possible. Cannot recommend them higher!
Response from

"Thank you so much for the kind words and the great review. It has been a pleasure working for you and we look forward to taking care of your heating, cooling and indoor air quality needs for a long time."

Jack P.
Dec 2016
5.0
Yes, I recommend this pro
$5,900
They pointed out things that will need attention at some point and also pointed out what the other company before them had not done.
Response from

"Thank you for the wonderful review [Member Name Removed], we very much appreciate your business."

David H.
Dec 2016
5.0
Yes, I recommend this pro
Great service. I now have maintenance contracts for both units. I also found out they do plumbing and electrical and may be using them for additional work.
Response from

"Thank you for the great review Mr [Member Name Removed], we appreciate your business and look forward to helping with any [Member Information Removed] your needs in the future."

Rose G.
Dec 2016
5.0
Yes, I recommend this pro
All services were provided as listed.
Response from

"Thank you for the great review, it is a pleasure working for you."

Mary S.
Dec 2016
5.0
Yes, I recommend this pro
$5,900
Shane was very knowledgeable, explained what he did & why it was necessary, & made some extra repairs that were needed at no charge. Very good impression overall.
Response from

"Thank you for the great review, it is a pleasure to work for you"

Lisa E.
Dec 2016
5.0
Yes, I recommend this pro
It went well, and I was very pleased with the service provider, Shane! He called to let me know he was running a few minutes late and on his way. He was very knowledgeable and polite. He helped me talk through what I needed to do next as far as contacting my home warranty for future repairs. I would absolutely refer this company to others.
Response from

"Thank you so much for the kind words and great review, it has been a pleasure working for you and Shane is definitely a valuable asset to our company as we are very lucky to have him on our team."

Matthew G.
Nov 2016
2.0
They blew off the appointment. I received the referral from my warranty company. I called and left a voicemail. I had to call again later to schedule the appointment. They scheduled the appointment for 1-3 pm a few days later. On the day of appointment the technician called and left a voicemail saying the appointment was 2-4 pm, but it would be closer to 5 pm. I attempted to call the technician back, but the voicemail was full. I tried to call again at 6 pm. Finally, after 7 pm the technician called and said they tried to call me three times at 5:30 pm, but didn't get an answer so they cancelled my appointment.
Response from

"We sincerely apologize how this turned out for you Mr. [Member Name Removed]. As a service based company we strive to accommodate our customers whether they are referred by a home warranty company or otherwise. From one service call to another we never know what we are going to run into and exactly how long the repair may take which is the reason our technician reached out to you stating he was running behind. If there was some miscommunication on our part we will fix this issue immediately and if there is anything we can do for you to make things right please feel free to reach out to us and we will be more than happy to help. Again we apologize and this review will help us to provide better service in the future."

John C.
Nov 2015
5.0
Yes, I recommend this pro
$280,000
This company is top-notch! Great experience from beginning to end. I trust them and they do quality work. Highly recommend. They have a loyal customer in me now. I look forward to working with them again.
Response from

"Thank you so much for the kind remarks [Member Name Removed]. It was a pleasure working for you and I am very happy that we met your needs and expectations."

David H.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you so much for the great review [Member Name Removed]"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Synergy Technical Services is currently rated 4.8 overall out of 5.
Synergy Technical Services accepts the following forms of payment: CreditCard
Yes, Synergy Technical Services offers free project estimates.
No, Synergy Technical Services does not offer eco-friendly accreditations.
No, Synergy Technical Services does not offer a senior discount.
Yes, Synergy Technical Services offers emergency services.
No, Synergy Technical Services does not offer warranties.

Contact Information

13511 East Boundary Road, Suite C, Midlothian, VA 23112

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