Synergy Technical Services is Virginia's premier heating and air conditioning, plumbing and electrical contractor that specializes in service of all makes and models of heat pumps, gas furnaces, ductless mini-split systems, geothermal heat pump systems, installations of heating and cooling systems, ductwork and indoor air quality products such as humidifiers and media filtration.
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Number of Stars | Image of Distribution | Number of Ratings |
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89% | ||
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5% |
"Good morning Mr. [Member Name Removed], I am sorry to see this review and that you feel this way however we did complete everything that was on the proposal which you signed. We even went above and beyond when you wanted the 200 amp panel that you purchased yourself installed but when my techs arrived you had changed your mind so we went and picked up the 100 amp panel at a very marginal price that my tech had initially recommended during the estimate visit. My lead tech informed me that you were very rude and cussed at them all day while they were trying to complete the work that you signed off on and then got upset at him when we would not purchase the panel that you bought yourself from you as we do not purchase items from homeowners. We did everything you asked and everything that was on the proposal you signed. I cannot give free work for something that was not included on the estimate as my tech that has been with me for years had stated that you did not want the surge protectors or the other outside work until we completed the work that was on the proposal sent to you. I trust my technician and stand behind him as he has never lied to myself or a customer before and given the attitude they got immediately arriving to your home to perform the work they were supposed to how do I not know if you are being untruthful. At the end of the day we did exactly what we were supposed to based on the proposal you signed and then some, we offered to do the additional work at a fair price but you refused stating you wanted this work done after the fact of signing the proposal and us starting the work."
"Thank you very much for the kind words Mrs. [Member Name Removed]. It has been a pleasure to work for you and we thank you for your business."
"Thank you very much for the kind words and great review"
"Thank you for the wonderful review Mrs. [Member Name Removed]"
"Thank you for the great review Mr [Member Name Removed]"
"Thank you so much for the great review"
"Thank you so much for the great review and we look forward to working for you again. I am happy that you are pleased with our service and process."
"Thank you so much for the kind words and the great review. It has been a pleasure working for you and we look forward to taking care of your heating, cooling and indoor air quality needs for a long time."
"Thank you for the wonderful review [Member Name Removed], we very much appreciate your business."
"Thank you for the great review Mr [Member Name Removed], we appreciate your business and look forward to helping with any [Member Information Removed] your needs in the future."
"Thank you for the great review, it is a pleasure working for you."
"Thank you for the great review, it is a pleasure to work for you"
"Thank you so much for the kind words and great review, it has been a pleasure working for you and Shane is definitely a valuable asset to our company as we are very lucky to have him on our team."
"We sincerely apologize how this turned out for you Mr. [Member Name Removed]. As a service based company we strive to accommodate our customers whether they are referred by a home warranty company or otherwise. From one service call to another we never know what we are going to run into and exactly how long the repair may take which is the reason our technician reached out to you stating he was running behind. If there was some miscommunication on our part we will fix this issue immediately and if there is anything we can do for you to make things right please feel free to reach out to us and we will be more than happy to help. Again we apologize and this review will help us to provide better service in the future."
"Thank you so much for the kind remarks [Member Name Removed]. It was a pleasure working for you and I am very happy that we met your needs and expectations."
"Thank you so much for the great review [Member Name Removed]"
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