
RVA LawnCare
About us
2014, 2015 and 2016, 2017 and 2018 Super Service Award Winner in Richmond Lawn & Yard Work. We are a small personal company but give a big company results in you experience. We offer online payment options and have a Customer Satisfaction Guarantee. Insured and license Lawn Company in the Richmond area for commercial or residential areas. www.rvalawncare.com for more info.
Business highlights
Services we offer
Hardscapes and Landscape design. Plant Install, Landscaping, Lawn mowing, Tree Installation. Ask us now about our Fence installation service!!!, edging and trimming, hedge trimming and gutter cleaning, leaf removal and planting. Debris removal, mulching, power washing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 1% |
Very professional
Always provided services on days promised
Good clean up of work
Went extremely well. Very professional, timely, and quality work. Would highly recommend this well trained and professional company.
CW3 Kit B.
After the 4th time a phone conversation was had with the owner. We asked that he come back so we could walk him around the property again so that expectations were clear and all parties were on the same page. During the visit he implied that he would be on the job with the crew the following week. He acknowledged that the 3-man crew should be able to deliver the results we were looking for. It was also pointed out that his employees were smoking on the job, and they rode over a gravel pile with the mower...in an area where he shouldn't have had the mower...slinging gravel where it should not be. (They did not return to correct this, we had to)
As a side note: the 47 year old man of the house is a retired professional landscaper for 10+ years. He has performed the task within a shorter period of time, than what 3 employees and the owner could do, and made it look better. The owner commented "I'm sure you did to a better job". We didn't expect anything more from he or his crew that we could not deliver ourselves (and have).
The 5th service date was today, and not only did the owner NOT show up while the crew was here or stop by afterwards (there was someone home all day), one of the employees was seen urinating in the back wooded area of our property (not exactly professional). Furthermore, the crew must not have been clear on the expectations laid out to the owner, as they didn't really seem to care about being here. Midway through the visit the foreman was approached and made aware of some missed areas/items. He replied with "we're not done yet". That would have been acceptable however, within 5 minutes they were in the truck leaving.
We are not pleased with the service level provided. We spent a great deal amount of time explaining our expectations. However, after each visit there were things we still had to take care of. It grieves us to pay for service then have to clean up after the company you hire to perform that service. If the job was too much to handle, that was a conversation we should have had.
"I appreciate the feed back on the employee conduct as it will allow us to improve our quality of service we provide to our customers. I'm sorry the incidents with my employees happened at your property and we will not have the chance to show you ongoing improvements in customer service by my crew. I would like to bring a up a few key items you addressed in your review to the company. During our phone conversation after the 4th visit the point was brought up by me that RVA LawnCare should no longer provide services as I felt we were not able to meet your expectations. As you probably know that when are you are proficient in something it's hard for someone else to rise and meet your expectations. With your 10+ years of experience in landscaping there is a standard you are looking for, I do understand as I feel the same way about my personal property. On all of our visits you had mentioned numerous times we were the best company you ever had. I am at a loss on how you feel that we are deserving of such a low score. You mentioned in your review that you spoke to my crew about items that still needed to be fixed and they told you they were not leaving and would get those items fixed, but you stated they left 5 minutes later. This is inaccurate information, as I do keep tabs on my crew through GPS and constant phone contact. One of my employees called me and let me know you had talked to them about wanting an area touched up as you felt it was not clean enough, through this call and the GPS I know they stayed for an additional 45 minutes working. I have stayed professional at all times, as I do with all my clients, despite the fact that you have mocked my employees, you hovered over my employees at the last clean up making them feel uncomfortable while they performed work, and you have yet to pay your balance. I was hesitant taking on the job when you mentioned you have gone through 6 other landscaping companies in a year. As I mentioned before I do understand having expectations on exactly what you want as a customer, especially when you are paying for service, and I'm sorry we were unable to provide what you were looking for."
Licensing
State Contractor License Requirements
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