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Mr Rooter Plumbing of Richmond VA
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,
About us
Plumbing should work, which is why we're available day and night. With 24/7 emergency services, we can take care of any problem that may occur, at the time it happens, not just between 9am and 5pm. We do not use call centers nor do we leave the phones in the hands of the technician on call. You will be connected directly with one of our Facilitators of Awesome Customer Experiences. She will ensure that your problem is addressed quickly by a professional, and will check on you after your service to make sure everything went smoothly. Our service professionals can handle any problem that you may have, from drains backing up, to water leaking, toilets running, garbage disposals failing, we have you covered. And if you are lucky and don't need emergency service, we can help you with your bathroom or kitchen remodel too! Locally owned and operated by the Proffitt family, we have been plumbing in the Richmond area for 4 generations. Taking care of your home is what we do!
Business highlights
Emergency services offered
34 years of experience
Services we offer
& Trenchless Repairs., Back Flow Prevention, Bath Sinks, Clogged Drains, Garbage Disposals, Gas Vents, Kitchen Sinks, Pipe Repair, Residential & Commercial. Plumbing & Drain Cleaning- Faucets, Septic Tanks, Sewer Line, Toilets, Video Inspections, Water Heaters, Water Softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.588 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 11% | ||
| 5% | ||
| 2% | ||
| 5% |
Showing 1-25 of 88 reviews
Jeremy K.
Oct 2018
Initial water heater replacement happened 5 years ago, and went fine. However, given our water heater feeds into our heating system, evidently pressure builds up in the water heater more than usual, and lead to a failure after just 5 years. A simple pressure tank would have prevented my latest issue, but since it "wasn't required by code" then, and I wasn't told that it would be a good idea, one was not installed. So, fast forward to 5 years later, and though the tank itself was covered, they charged me over $1000 to replace it. They were only hear for 4 hours, so we're talking about $250/hour, and that is outrageously overpriced. I appreciate that they added an pressure relief tank this time (it's code now, so I'm not sure they had a choice), but I still believe the tank would not have needed to be replaced if they'd gone above "what code requires" in the first place. Going to the minimum and not beyond is not what I'm looking for in service, so I will be looking for someone who goes above and beyond next time.
Joseph S.
Aug 2018
We didn't know where the shut off valve was located for the refrigerator so called Mr. Rooter Plumbing. Tony (Van) Vandermark came over and spent 30 minutes exploring the crawl space beneath the house. He finally discovered that it had been installed beneath the kitchen sink when the house was built. We would call Mr. Rooter Plumbing again for any plumbing issues and ask for Van. Great Job!
Kathleen B.
May 2018
The first time the tech came it was raining very hard so he was unable to to work on the issue. The second time he came with the equipment needed to blow out the drain, but the equipment was not functioning. The third time he was able to blow out the drains but neglected to reattach one of the downspouts (I just happened to notice the downspout and connected it myself). We had a very heavy rain after the work was completed and the drain functioned well. I called the office to highlight the inattention to detail by their crew, but never received a call back with an apology. I was also disappointed on the lack of follow through regarding a price quote to solve the pitch problem the tech had discussed with me. I believe in giving people a second chance, so I would hire them again.
Pam O.
Feb 2017
I would use Mr Rooter Plumbing of Richmond VA again.
Pam O.
Jan 2017
Paul gave us a "worst case scenario" estimate, explaining what he knew had to be done and what was contingent upon discovery once he got into the job. The actual cost was almost $200 less. He showed us how to keep our drains clear (no more Draino!!). And he kindly answered my husband's 1,000 questions and was quite respectful about my husband's DIY errors. He forgot to leave the product we are to use in our drains once a month. I called the office, and they said they'd have it out to us in the morning. But Paul brought it out himself that night. We will call him again!
Connie F.
Jan 2017
Mr Rooter was punctual and efficient. They were courteous and explained everything that they did. Their prices seemed very fair, although i admit, i did not do comparison shopping for replacing the sewer line from the house to the septic tank. We needed the work done quickly and professionally and we were very pleased.
Response from Mr Rooter Plumbing of Richmond VA
"Thank you, Mrs. [Member Name Removed], for the wonderful and honest review of Mr. Rooter Plumbing of Richmond! We are very happy that we could get the problems fixed in time for your family to come in for the holidays. We value our customers and want to ensure that they have a positive experience, from the first time they call in to the completion of the job. Please do not hesitate to contact us should you need any additional help in the future!"
Tileston V.
Oct 2016
They had to return because the clog appeared again. No problems since
Response from Mr Rooter Plumbing of Richmond VA
"Mr. [Member Name Removed], Our company, Mr. Rooter of Richmond, was not the company that performed the work at your residence. We had you scheduled for 08/01/2016, when our technician arrived, you advised that you had called multiple companies and the repair was already performed. If you would be so kind as to edit or delete the rating you gave us we would greatly appreciate it. Thank you and have a great day, Mr. Rooter of Richmond Plumbing"
Darryl G.
May 2016
unknown
Susan F.
May 2016
unknown
Tim R.
Feb 2016
unknown
Yolanda J.
Jan 2016
unknown
Response from Mr Rooter Plumbing of Richmond VA
"Thank Mrs. [Member Name Removed] for the wonderful review! We at Mr. Rooter of Richmond focus on customer satisfaction, from our customer service representatives to the plumbing professional that we send to your door. Please know that we are here to meet your needs, should you have an emergency, we are available 24 hours a day and 7 days a week. Thank you again for choosing Mr. Rooter as your plumbing professional and have a wonderful day!!"
Kenneth W.
Dec 2015
Everyone we dealt with from Mr. Rooter was very nice and professional, from the office scheduler to the plumber. We even had to call them back out to adjust one of the toilets and they came promptly, no questions asked. I would definitely use them again.
Response from Mr Rooter Plumbing of Richmond VA
"Mr. [Member Name Removed], Thank you for the wonderful review! Mr. Rooter of Richmond strives for customer satisfaction and we are extremely happy that we were able to take care of your plumbing problems. Please keep in mind that Mr. Rooter of Richmond is here to take care of all of your plumbing needs, and we are available 24 hours a day, 7 days a week in case you ever have an emergency. Thank you again for choosing Mr. Rooter of Richmond as your plumbing professional! Mr. Rooter of Richmond"
Mike C.
Dec 2015
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Response from Mr Rooter Plumbing of Richmond VA
"Mr. [Member Name Removed] Thank you for your review. In looking at your invoice detail I see that you had the Angie's List Frost Free Hose Bibb installation. The installation comes with a one year warranty, and the frost free hose bibbs don't freeze as long as the proper precautions are taken once freezing weather heads our way! Remember to disconnect all hoses from the hose bibbs. A few other helpful hints to prevent freezing piping in other areas of the house are to ensure the crawl space doors/access are closed as well as the vents in the crawl space are also shut. Mr. Rooter is here to help 24 hours a day and 7 days a week, please don't hesitate to call should you need any other plumbing issues resolved. Thank you and have a great day! Mr. Rooter of Richmond 804-897-3435 [email protected]"
Jocelyn V.
Dec 2015
unknown
Response from Mr Rooter Plumbing of Richmond VA
"Mrs. [Member Name Removed] Thank you for the positive review of our company! We value our customers and strive to ensure that our service is second to none. Please don't hesitate to contact us if you have any plumbing issues, we are available 24 hours a day and 7 days a week. Thank you and have a wonderful day! Mr. Rooter of Richmond 804-897-3435 [email protected]"
Mercer T.
Nov 2015
All told, the work that was done should have taken 30 minutes but I was charged for 3 hours. Most of the time, the technician was his truck seemed to be staring at the work to be done. Was told he could not fix 1/2 of the things he was sent to do - seemed to me because he didn't know how. I have used Mr. Rooter once before and that technician was great - this one was not. He took the handles off the tub faucets and tightened a screw but did not replace the handles. He pulled "FOG" out of the bathroom sink and left it there - did not clean it up. He broke the hex nut cover on the kitchen faucet while replacing a washer. Extremely displeased with the quality of work and the cost.
Peter K.
Oct 2015
After his diagnosis, which was not covered by insurance, of course, we had ServPro and HF Bullifant do the restoration and repair work.
Margaret H.
Oct 2015
They were able to take care of the camera without me at home - had to come back with it. Initial visit was on time, quick, and as always they were polite and thoroughly check the problem.
Chad G.
Sep 2015
The whole process was great. I was given options and the work was done professionally.
Maya V.
Sep 2015
What I thought was a simple problem, turned into a pretty complex one pretty quickly. After another plumber refused to do the work because it was "too complicated" when i was describing it over the phone, i called Mr Rooter Richmond, and they were up to the task.
A foot on the back side of the clawfoot tub (against a wall, on the side of the tub with the plumbing) was sheered off, making the tub extremely unstable (a tub rocking back and forth while you're in the shower is really a stomach turner), and risked damaging the tile floor, and the walls next to the tub.
In order to fix the foot that sheered off of the clawfoot tub (the people that flipped my home used bolts that were not great for the weight of the tub) the tub had to be removed from the existing plumbing, turned over and all of the feet on the tub were inspected and repaired, including extensive work to the one bad foot. All of the tub feet were repaired, and the tub was reinstalled back with plumbing, and new hot and cold water shut offs on the tub
I was consulted numerous times about the price- $650 because of the complications on the tub, but agreed that it was better to ensure the safety and soundness of the tub than worry about the price too much. The technicians did great work, scheduled quickly, and did the work quickly and neatly. They explained every part of the process, and even though i was spending much more money than i originally thought i would for a "simple" broken foot, at the end of the day i was grateful to not have anyone break their necks on account of my wobbly tub, and the work they did was very good. This is now the 4th time that this company has done work in my home, and each time i have been satisfied. They are a reliable company, with good workers and stay true to their promises in regards to pricing and scheduling.
I would absolutely recommend this company.
A foot on the back side of the clawfoot tub (against a wall, on the side of the tub with the plumbing) was sheered off, making the tub extremely unstable (a tub rocking back and forth while you're in the shower is really a stomach turner), and risked damaging the tile floor, and the walls next to the tub.
In order to fix the foot that sheered off of the clawfoot tub (the people that flipped my home used bolts that were not great for the weight of the tub) the tub had to be removed from the existing plumbing, turned over and all of the feet on the tub were inspected and repaired, including extensive work to the one bad foot. All of the tub feet were repaired, and the tub was reinstalled back with plumbing, and new hot and cold water shut offs on the tub
I was consulted numerous times about the price- $650 because of the complications on the tub, but agreed that it was better to ensure the safety and soundness of the tub than worry about the price too much. The technicians did great work, scheduled quickly, and did the work quickly and neatly. They explained every part of the process, and even though i was spending much more money than i originally thought i would for a "simple" broken foot, at the end of the day i was grateful to not have anyone break their necks on account of my wobbly tub, and the work they did was very good. This is now the 4th time that this company has done work in my home, and each time i have been satisfied. They are a reliable company, with good workers and stay true to their promises in regards to pricing and scheduling.
I would absolutely recommend this company.
Maeve B.
Jul 2015
They charged $325 to tighten the screws on my toilet. He did tell he that before he did any services they charge a minimum of $325. At this point, what option did I really have? He's in my bathroom, I've already shown him what's wrong. He told me that the sewage smell should stop but that he could not say anything about the damage and mold that may be in my walls.
Response from Mr Rooter Plumbing of Richmond VA
"Ms. [member name removed], I am sorry that you were unhappy with the plumbing service provided by Mr. Rooter of Richmond. By our records, the technician pulled the toilet and found that the toilet was not secured to the flange and the flange was not secured to the floor. The technician repaired the flange and secured the flange to the floor. He then reset the toilet with a new wax seal and ensured that the toilet was secured to the flange. The technician also installed a FluidMaster fill valve in the same toilet at no charge. The technician tested to ensure the toilet was functioning properly and no longer leaking. There is no charge for the technician to give an estimate, but if he has to do work (i.e.: pull the toilet) to find the cause of the problem, there is a diagnostic charge. Once the problem is found and the work is agreed upon, tenth diagnostic fee is waived and the price of the job is by the work that has to be done. We didn't receive any indication that you were unhappy with the work that was performed in 2014 until the review was posted at the end of July 2015. Should you have any questions or concerns regarding the work that was performed, and the price that was agreed upon, please don't hesitate to call us at 804-897-3435. Thank you and have a great day. Mr. Rooter of Richmond"
Kim P.
Jul 2015
The technician did a great job. He was very thorough and offered a lot of explanation and guidance on our plumbing system. He was very helpful.
I would use this service again.
I would use this service again.
Tim R.
Jul 2015
Very well.
Norma S.
Jun 2015
unknown
DAN T.
Apr 2015
Our dishwasher was leaking. I called to have it fixed. A plumber came out on a Saturday since it was an emergency. He spent 20 minutes at our house and told us that the dishwasher would have to be replaced. No actual work was done. He charged us $160. I can understand a small fee for his time (again, UNDER thirty minutes), but this was outrageous.
Response from Mr Rooter Plumbing of Richmond VA
"Valued Customer, I apologize you were unhappy with the service we provided. Our technician did respond on a weekend to diagnose the dishwasher and found that the problem was within the dishwasher. I do see on the invoice from January 25th that the charge was our standard diagnostic fee, which is less than what has been stated. On the invoice the technician also noted that a portion of the diagnostic fee would be credited to installing a new dishwasher in the future. In looking further into the job, I do remember that I had spoken with Mrs. **** after the weekend service call regarding the diagnostic fee. After the second phone call from Mrs. ***** we were under the impression that there was a clear understanding of the events and the standard service charge, if there had been any indication that there was still unhappiness regarding the charges, I would have forwarded all of the information to our owner. We make every effort to ensure our customers are happy with our service and are sorry that we were unable to repair your problem. Respectfully, Mr. Rooter of Richmond"
Sheridan R.
Apr 2015
unknown
Licensing
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FAQ
Mr Rooter Plumbing of Richmond VA is currently rated 4.5 overall out of 5.
Mr Rooter Plumbing of Richmond VA accepts the following forms of payment: CreditCard
Yes, Mr Rooter Plumbing of Richmond VA offers free project estimates.
No, Mr Rooter Plumbing of Richmond VA does not offer eco-friendly accreditations.
No, Mr Rooter Plumbing of Richmond VA does not offer a senior discount.
Yes, Mr Rooter Plumbing of Richmond VA offers emergency services.
No, Mr Rooter Plumbing of Richmond VA does not offer warranties.