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Home Appliance
Founded 1986 • With Angi since July 2006
Business Details
Phone Number
Address
PO Box 1923
Midlothian, VA 23113
Description
5 Employees. No subs. Additional phones - (804) 741-8033, (804) 288-0588.Additional address - 10110 Midlothian Tnpk #14, Richmond, VA 23235. Additional DBA - Affordable Home Appliance Service & Repair.
Verified Reviews
A few reviews for this pro...
David J.
05/31/2020
Ila H.
10/18/2017
William B.
09/01/2017
It went very well. Charley kept us informed as work progressed. He fixed two problems, the door switch and timer. The dryer works fine now.
Description of Work
Our clothes dryer had stopped working.
Category
appliance repair
Service Provider Response
Thank you for the review. Unusual to have two issues, but fortunately it was all fixable. And thanks for using Angie's List. Charlie.Debra K.
08/09/2017
Winston E.
05/22/2017
Martha G.
04/11/2017
Janeann Y.
03/27/2017
This company and their workers (i often have Chris) have been consistently reliable, professional, affordable and efficient. I am a loyal customer based on my years of using them and experience excellent customer service and results!!
Description of Work
This time, i needed my washer repaired but i have used Chris and Home Appliance many times over the years as i have tried to stretch the life of my appliances.
Category
appliance repair
Steven H.
10/24/2016
David K.
07/04/2016
Thomas S.
06/27/2016
Tom B.
06/24/2016
This vendor was exceedingly responsive, professional, demonstrated profound expertise and efficiency. I cannot recommend them highly enough. I will absolutely use them in the future. They provide excellent service at a great value.
Description of Work
These folks came in and repaired our dishwasher.
Category
appliance repair
Chase N.
06/20/2016
Both times I called the company around mid-day and they had someone to the house within a couple of hours. Both times Chris was our tech and did a great job. He thoroughly explained what he was doing, what the costs would be and went beyond the service request to inspect the other components of the appliances to make sure everything was in working order. We had called them when we noticed a strange smell coming from our dryer, after inspecting the unit there was no obvious cause but after asking some questions and verifying with some other co-workers he determined the strange smell was due to a slight lingering smell from hardwood floors we have refinished last week, he assured us everything else checked out, I liked how he took the time to diagnose the situation and figure out what was going on. We really appreciated the work done and the costs seemed very reasonable especially given the prompt service. We will continue to use Home Appliance for all our needs going forward.
Description of Work
Replace Detergent Door on Dishwasher and Investigate Odor from Gas Dryer
Category
appliance repair
Sarah S.
09/01/2015
My washer was not spinning and draining due to a broken part on the lid - the "catch" when the lid closes that tells the machine to go thru the wash rinse spin cycles. This was broken. Charlie, my repairman, first checked the washer--determined what the problem was (about 5 mins). He then went to see if he had the part, and he did. He told me how much it would cost--part, service, etc--before he did any work. Charlie was in and out in about an hour--probably less. He was very professional and explained the problem clearly to me. He also stated that my particular issue--once corrected--would enable my washer to continue to work unimpeded for a long time to come. I will definitely refer my friends to Home Appliance.
Description of Work
I found the service provider on Angie's list on Sunday and called them at 8 a.m. Monday. I spoke with the office person first, who took my info and then stated a repairman would call me between jobs. By 10 am I had spoken with the repairman and had an appt for Tuesday. Around 5pm Monday afternoon, the repairman called back to confirm what time he would be coming. He gave me a window of between 9am-10:30am, which he kept.
Category
appliance repair
Service Provider Response
Thank you for your kind words. I am glad we were able to get your washer back in working shape. It's a good one, so we want to keep it going for you. Please call anytime for appliance or HVAC repair needs. Thank's for using Angie's List. Charlie Bechtler, Affordable Home Appliance/HVAC Service.Fuxing Z.
08/03/2015
Gary S.
04/21/2015
I would strongly recommend them and give them the highest rating because they are a great bunch. My washer had a bad spin switch or something and wasn't draining properly. He has a lot of experience and knew immediately what it was. He replaced the switch that was bad and made me a bypass that if it ever broke down again I could make it work. Great service. Very fast and reliable.
Description of Work
Washer repair.
Category
appliance repair
Malcolm P.
04/20/2015
Tech never called back as promised. I called two more times to followup over the following several weeks. Again, promises to get part and call back were not kept. Clearly the tech - and the company - had no interest in dealing with the problem.
Description of Work
Had two problems with our range. One was gas smell, which we were told was because we had an oven mat. That was correct. Also, a burner wouldn't light on gas stovetop, and tech said it needed a part. He promised to order it and call back next day.
Category
appliance repair
Service Provider Response
Thank you for your notes about your trouble with our recent visit on your range. According to our paperwork we talked to you on March 22 and gave you a quote for the repair. Since the reapir was quite costly, you said you were going to talk it over with your wife and let us know. Since we did not hear back with approval, your paperwork was filed. I apologize for not following up on this better for you. I think the trouble was due to communication issues and not a lack of interest in repairing your stove. We would be happy to complete the repair for you if you wish. Please understand that we did not intentionally drop the ball on your repair and regret the inconvenience this has caused you. Thanks again for letting us know about your experience. It allows us to learn something and improve for the future. Charles Bechtler. Affordable Home Applaince/HVAC ServiceCorliss B.
04/07/2015
Chris took the bottom off of the dishwasher and water was standing under it. As stated, the machine needed a pump assembly. I chose to purchase a new dishwasher instead of repairing the 20+ year old one I had.
Description of Work
Chris was punctual, very courteous, and professional. My dishwasher needed a new washer pump assembly; it was cheaper to purchase a new one...which I did. When I need appliance service and repair, I will call Home Appliance again. This was my second time using them.
Category
appliance repair
Service Provider Response
Thanks so much for your nice review. I will pass it along to Chris. Good luck with your new D/W. Thanks for using Angie's List. Charlie Bechtler. Affordable Home Applaince/HVAC Service.Corliss B.
03/19/2015
He immediately knew the reason the ice maker was not performing properly. After securing the make, model, etc., he checked his truck for the required part. Thankfully, he had it. He had to go outside to cut off the water supply to the house and turn it back on after he completed the part replacement. I was extremely pleased with his professionalism!
Description of Work
Provider replaced ice maker part and thawed out the tubing in the ice maker.
Category
appliance repair
Service Provider Response
Thanks for taking the time to let us know how things went. I will pass along your comments the the appropriate tech. Thanks for using Angie's List. Charlie Bechtler, Home Applaince/HVAC ServiceJanine S.
03/13/2015
Mr. Bechtler repaired my dryer within a blink. He is so skilled that it did not take hom long to repair and clean my dryer. He is professional. in addition to fixing the dryer, he informed me my dryer was 95 percent clogged and recommended another professional to clean the vent system. Mr. Charlie is someone all others should strive to emulate.
Description of Work
Repair Dryer
Category
appliance repair
Service Provider Response
Thank you for your kind words. I appriciate you taking the time to share your experience about Home Applaince Service. Thanks for using Angies List. Charlie Bechtler, Affordable Home Applaince/HVAC ServiceJoni G.
03/05/2015
Elaine M C N.
02/10/2015
Mr. Charlie Bechtler was prompt, friendly, professional, and honest about cost of replacement part. I was happy because, after three different symptoms that convinced me the dryer was dead ,I did not have to put out $800+ for a new dryer.
Description of Work
Determined that door switch of clothes dryer was not working, replaced switch, tested to ensure dryer was working properly.
Category
appliance repair
Marty K.
01/27/2015
It was certainly reasonable compared to the other people I contacted when looking for pricing. He's always on time. If he's not on time, then he will call when he's running late from another job or something like that. He's always friendly because I've known him for 30 years. He's wonderful.
Description of Work
I used Home Appliance for dishwasher repair. I always use him.
Category
appliance repair
Service Provider Response
Thank you [member name removed] for your kind remarks. Glad things went well. We appreciate you using Angie's List. See you next time. Charles Bechtler, Affordable Home Appliance/HVAC ServiceElaine M C N.
11/21/2014
I thought I needed a new dryer because it had shut down completely one step at a time. First, the light was not on, then the drum continued to turn when I opened the door, and finally it stopped altogether. Occasionally, the appliance light would flicker if I hit the switch just right. That wasn?t going to dry my clothes. Mr. Bechtler knew from my telephone description what was wrong with the dryer, so he was ready with the solution. It took him very little time to replace the door switch, and the dryer was back to business. The cost was extremely reasonable for a part plus labor plus travel & diagnostic charge. I would definitely recommend Mr. Bechtler and Home Appliance to others.
Description of Work
Replaced the door switch of the dryer
Category
appliance repair
Sarahbeth S.
10/24/2014
Sandra R.
10/19/2014
We purchased this home 11 months ago and our appliances were still covered on a home warranty provided by the sellers. After 3 trips from the warranty companys authroirzed repair service all we had to show for it was a scratched wood floor and a refrigerator that sounded like a jet engine each time the compressor fan came on! We left the warranty company and obviously did not renew their program and then fortunately found "Home Appliance Service" on Angie's list. What a find!. Mark, the technician came within 2 days of our call, quickly identified the problem and temporarily quieted the refrigerator by repairing the bent fan blade installed by the home warranty company's technician. Mark then offered to try and locate a blade replacement to save us the cost of having to replace the fan yet again. Ultimately we had him install a new compressor fan just to ensure a smooth running refrigerator. Home Appliance Service is a very professional, honest and competitively priced company that we will use again and highly recommend.
Description of Work
Repaired a 12 year old 42" side by side refrigerator
Category
appliance repair
Other local Pros in your area
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work.As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!
Angi Certified
2022 Super Service Award
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Angi Certified
2022 Super Service Award
We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today.
Angi Certified
2022 Super Service Award
Licensing
Licensed
- Trade License Number
- 2705123155
- Trade License Locale
- Commonwelth of Virginia
- Trade License Authority
- Va. D.P.O.R.
- Trade License Expiration
- 06/30/2016
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Financing Available
Senior Discount
10%
Warranties
Yes
Services Offered
Large appliance repair & HVAC - washer, dryer, stove, dishwasher, garbage disposals, refrigerators, water heaters, compactors, airconditioners, heat pumps, gas and electric.
Services Not Offered
Appliance sales, installations, & deliveries
Frequently Asked Questions & Answers about Home Appliance
How is Home Appliance overall rated?
Home Appliance is currently rated 4.9 overall out of 5.
What days are Home Appliance open?
Home Appliance is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
What payment options does Home Appliance provide
Home Appliance accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Does Home Appliance offer free estimates?
No, Home Appliance does not offer free project estimates.
Does Home Appliance offer eco-friendly accreditations?
No, Home Appliance does not offer eco-friendly accreditations.
Does Home Appliance offer a senior discount?
Yes, Home Appliance offers a 10% senior discount.
Are warranties offered by Home Appliance?
Yes, Home Appliance offers warranties.
What services does Home Appliance offer?
Home Appliance offers the following services: Large appliance repair & HVAC - washer, dryer, stove, dishwasher, garbage disposals, refrigerators, water heaters, compactors, airconditioners, heat pumps, gas and electric.
Are there any services Home Appliance does not offer?
Appliance sales, installations, & deliveries