"[Member Name Removed], Our entire staff can't apologize enough for this situation. We have contacted the repps at Benjamin Moore who have done a complete assessment of the product used and we would love the opportunity to make this right at your convenience. I believe you have already spoken to the owner, Rob, on the phone, whose explained everything in a little more detail. But we wanted to make sure we reiterated on here that we are willing to correct this job whatever that looks like for you! Please let us know how we can make this right! Thank you so much"

"[Member Name Removed], I want to take responsibility for my lack of communication. I thought I had sent you the information you had asked for earlier and by the time I realized it hadn't gotten to you, I was out of town. Upon returning I was dealing with my elderly parents with my dad having an operation and my mom's dementia. Unfortunately, you were impacted in all of that as I hadn't yet put something in place to cover the business side while I was distracted with my family. So there is no excuse for my lack of communication and I want you to know this is not how we feel we should conduct business. I hope you'll except this apology and I would like to extend a credit towards any work if you would still consider having us in the future. If you would like the information for the fence, I can still send that and make you a priority. You have been such great clients and I value The trust you have had in us in the past. Thanks, Rob"